When it's time to re-record your voicemail message!

By
Real Estate Agent with Evers & Company Real Estate, Inc. AB95346
http://actvra.in/4RBs

The other day, I called a highly respected real estate agent who I've known for years.  And when the phone answered, she sounded a little, um, grumpy?

Actually, it was more than grumpy.  Like when she last pre-recorded her message, it was the day her kid got arrested for trying to burn down her house?  She just found out her husband was having more than a flirt with the nanny?  She found out she'd gotten head lice from a nasty house she'd just listed? 

If  I'd been a prospect who'd been referred to her by her favorite raging fan, I'd have hung up without leaving a message.

Our voicemail messages are often a person's first impression of who we are.  Would we be fun to spend hours in a car with?  Could we be trusted with the family secrets that might be spurring a move? 

Any relationship between a Realtor and a client is a close one. And it often begins when you are strangers, and that client leaves the first voicemail message.  And if your message is cranky, it may never begin at all!

So grab your smart phone and listen to yourself.  Maybe you sound great.  But if you don't?  Well, you know what to do!

close

Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 05/16/2016 05:05 AM
  2. Winston Heverly 08/05/2016 12:59 PM
Topic:
ActiveRain Community
Groups:
Realtors®
Diary of a Realtor
Addicted to Active Rain
Bananatude
Bartender, Make it a Double

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
342,577
Ron and Debbie's Blog Treasure Coast RealEstate
BEX Realty Treasure Coast - Saint Lucie West, FL
"Ron and Debbie Make The Most of Your Move"

Great Blog and it is funny that I recently re recorded my own message.  It was quite dated - You know what?  The little things really do count!  Debbie

May 14, 2016 06:19 AM #63
Rainer
14,710
Mark Mahaffey
Southeast Realty Brokers, LLC - Athens, GA

Interesting that there are some responses here that dislike "long messages." One person said they struggle with leaving a short message versus giving enough information.  I'm going to have to side with providing more rather than less information.

If my outgoing message is long, it is precisely because I want you listen to and digest the information.  In my view, it is laziness on the part of the caller to not do so.  I get so tired of my phone being blown up by callers who only hear the voice mail start, hang up and IMMEDIATELY call again...and again...and again!!!  The other day, a record was set (for me) when the caller rang my phone 7 TIMES in a row!  Seriously?  The only time to do that is if somebody is dying, and that has NEVER been the case (in my experience thus far, thank goodness).  And, the kicker?  The EXACT information they needed...you got it...was on my voice mail.

So, for those of you who don't like long outgoing messages, here's a tip.  It doesn't work on every phone system (try it on yours), but if you happen to call me and simply want to immediately leave a message (because my outgoing VMX does not apply to you or you've heard it in the past) simply press the # (pound) button, and you will immediately hear the tone, at which point you can start talking to your heart's content.  Of course, if it was that important, you probably should have texted me to begin with. ;)

May 14, 2016 06:36 AM #64
Ambassador
647,293
Mimi Foster
EPIC Real Estate Group - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Timely and very important message. Because of our business, too often people have to leave a voice mail. Smile when you're recording it - it will show through.

May 14, 2016 07:07 AM #65
Ambassador
2,191,045
Anna Banana Kruchten
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Pat always good to review our voice mail messages from time to time.  In fact it's past time to listen to ours. Thanks!

May 14, 2016 08:37 AM #66
Anonymous
Margaret Arnold

What does one do if their voice sounds terrible?

May 14, 2016 09:51 AM #67
Rainmaker
176,404
Melissa Jackson
Faithbridge Property - Aledo, TX
REALTOR® Matching Buyers & Sellers

Now I want to check mine. I'm sure it's time to update.

May 14, 2016 12:58 PM #68
Rainer
54,545
Cesar Bautista
Keller Williams Realty Coastal Valley~ Santa Maria - Santa Maria, CA
Mobile: 805.603.1313 / cesarbautista.com

Interesting points.  First impression are very important and makes a lasting impression.  Voice mail is the first point of contact for new clients or other professionals so it is important to start the connection in a favorable manner.   This might sound cheesy but smile, leave a voice mail that is clear, concise, happy and energetic. 

May 14, 2016 04:02 PM #69
Rainmaker
645,092
Jill Sackler
Broker Associate, Charles Rutenberg Realty Inc. "Said and Done!" - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Love this topic. You may not think something as small as a vm may make a difference. Always wished for (but didn't get) an inviting "radio" voice.

May 14, 2016 11:58 PM #70
Rainer
208,113
Ron Aguilar
New American Funding - Saint George, UT
Mortgage & Real Estate Advisor since 1995

Thanks for the post, this is an excellent point to consider

May 15, 2016 02:28 AM #71
Rainer
40,479
Nancy Middleton
Counselor Realty, Inc. - Excelsior, MN
Nancy Middleton, Counselor Realty, Minnetonka, MN

Great reminder to check your voice message. Also always smile when you record your message or when you greet in person. That will improve your own confidence, enthusiasm, and positive attitude.

May 15, 2016 02:34 AM #72
Rainmaker
528,885
Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real Estate & Mortgage Expert - Lethbridge, AB

i hate to think how old my voicemail message is, probably 5 years.....

May 15, 2016 08:02 AM #73
Ambassador
1,569,810
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes & Beach Cities Homes in L.A.

Good reminder to listen to our first point of contact with callers.  With Facebook,  Instagram and the other social media platforms vying for a piece of our time, it is easy to forget people do still pick up the phone and call us.

May 15, 2016 09:14 AM #74
Anonymous
Natalie DeLeo

Smile when you are recording your voicemail message. It will come across on your message. Thank you for the reminder.

May 15, 2016 11:15 PM #75
Rainmaker
343,379
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

I have heard voice mail recordings that are so pleasant and upbeat--really makes a difference!  Thanks for the reminder.

May 16, 2016 12:23 AM #76
Rainer
202,254
Kevin A. Guttman Reverse Mortgage Planner-Working By Referral
Fairway Independent Mortgage Corporation. NMLS#384936 - Colorado Springs, CO
877-251-9709

Hi Patricia,

 

Great post.

 

Someone once told me to smile when you record your VM and answer the phone as it comes across to the person on the other end.

 

Thank you for this today.

 

Kevin

May 16, 2016 05:01 AM #77
Rainmaker
799,187
Ginger Harper
Coldwell Banker Sea Coast Advantage - Southport, NC
Your Southport~Oak Island Agent!

This is so important to give the first best impression.  You may only get one time.

May 16, 2016 05:04 AM #78
Rainmaker
375,880
Gloria Valvasori, ASA
Better Homes and Gardens Real Estate Signature Service - Streetsville, ON
Outstanding Service Since 1987 416-717-6331

First impressions are key to anything real estate related.. whether its your voicemail, or a buyer stepping over the threshold into your home.  It only takes 6 seconds for a buyer to form an impression.. so make them count!  And realtors, use your friendly smiling voice when recording your voice mail ... look into a mirror when recording and use your smile.  It will come across in your voice and leave a great impression.

May 16, 2016 09:41 PM #79
Rainmaker
252,707
Ella Reape, Realtor 603-821-1140 ~ Selling Homes Throughout Southern New Hampshire
Keller Williams Realty Nashua NH - Nashua, NH
Luxury Homes Division, Keller Williams

I'm on my way to check my voice mail. I'm sure it could use some inproving.

 

May 17, 2016 11:04 PM #80
Rainer
3,550
Jesse Lennon
Pioneer Realty - Mechanicsville, VA
Broker / Investor / Developer / Coach

I used to buy herbal supplements from the American Botanical Pharmacy and the owner had a very distinct voice message that played while waiting for someone ot pick up the phone or his voice mail to come on.  I copied it and have had ton's of people tell me how much they loved it over the years because it doesn't sound like 'all the others'.  Now, I don't know who 'the others' are, but I'm just glad they called me!

Here's what I did adn what I say:

Script: Hello & Thank You For Calling...You've reached Jesse with Pioneer Realty!  At the sound of the tone, please take time to leave your name, phone number and please repeat it twice and a brief message.  I'll be paged and get right back in touch with you.  Thanks Again and Have a Great Day!

Read the script out loud about 3-4 times so it starts to sound natuarl. Stand up, dial into the voice mail service and say it with asmuch enthusiasm as if you got got the Best surprise your ever had in your life!

It's supposed to sound full of energy, enthusiasm and life!  Heck, play some dance music in the background, move your body while recording the message.  It makes a huge difference.

I'd really love to hear how it works for you.

May 19, 2016 10:41 PM #81
Rainmaker
872,290
Richard and Beth Witt
Long Island Cash Home Buyer 516-330-6940 www.longislandcashhomebuyer.com - Massapequa, NY
Long Island Cash Home Buyer

With 82 comments you certainly don't need to hear from me.... however... I loved your post too...

Dec 11, 2016 09:59 AM #82
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
3,572,135

Patricia Kennedy

For Your Home in the Capital
Ask me a question
*
*
*
*
Spam prevention

Additional Information