I had a little surgery at Johns Hopkins this week (my excuse for not posting a blog for a week), at the Outpatient Center on North Caroline Street, Dermatology - Cutaneous Surgery Unit, to be exact.
I tried real hard not to worry about it. I've been seeing a wonderful dermatologist in Columbia and trust her opinion completely. I also had 3 new listings to get ready, service and market which kept me busy and my mind occupied. Thus, I succeeded with the not worrying too much until the day of.. that morning was a bit nerve-wrecking, I have to admit and I definitely had one too many cups of coffee.
Once I got there though, checked in and waited for my name to be called, I calmed down. Even more though when "my" nurses walked me back and the surgeons introduced themselves.
Everything was explained in detail, there was time for a laugh or 2 and they even snapped a picture of the drawing on my hand for me. Who knew that Johns Hopkins surgeons are also pretty good artists?
But what does my surgery have to do with Real Estate?
Nothing really.
Except that I kept thinking about my clients as "my" nurses and surgeons took care of me and how much I hope that my clients feel that same calmness that I felt at the mercy hands of trained professionals. It is my goal, my hope and my desire to make all my clients feel that they are in expert hands when they trust me with their Real Estate needs. I want them to feel that level of comfort and that reassurance that even if complications arise, I'll be there to handle those.
After 12 years of selling homes in Silver Spring, MD and beyond, I like to think that I am on the right track, at least.
Selling or buying a house is a very different matter than having surgery of course but the successful outcome of both depend on the professionals that are entrusted with the task.
I wouldn't trust a computer to correctly diagnose me, successfully complete my surgery, be available around the clock for questions and concerns, display some degree (at least) of empathy, move along efficiently and make me feel like I matter. Truly matter.
Similarly, I hope that consumers will (continue to) feel the same way when it is time to buy or sell a home. Statistics and numbers and pictures online are one thing. Caring, expertise and empathy ... a whole different ball game.
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