Today included a check up after recent back surgery with a pain doctor. I arrived on time for my appointment, checked in and filled out all of the accompanying paperwork. I didn't wait long and was called back to a room for the "doctor" to show up. After waiting for at least 40 minutes in the exam room, I drifted off to sleep in my chair. Not surprising. After all, what else is there to do in a sterile room with no magazines.
When the doctor came in to see me the first thing he asked was, "Did I see you or did Dr. XYZ see you? " After answering him, I felt puzzled. How does he not know the answer to his own question?
Now I'm no doctor, but I would assume the records in front of him would give such big news. I'd only been there once and he was doing following up treatment for me.
The first question I ask myself is, "Does He Really Care? He asked one other question before prescribing the needed meds. After waiting that long with not much conversation and with no clue as to who I was or why I was there, you'd think he'd ask more questions.
This made me think of our business. In every day course of business, do we delve into people's history and situation like we should. My business is always founded on repeat business and referrals and if I treated my clients the way this "doctor" treated me today, I doubt I'd still be in business.
It's amazing to me how some businesses stay in business. And this is one of them. Does He Really Care? Or is he just writing prescriptions?
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