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Can love and the Law of Attraction "cure" a difficult client?

By
Services for Real Estate Pros with Marte Cliff Copywriting

Candy heartsThe dictionary says love is defined as:

  1. A profoundly tender, passionate affection for another person.
  2. A feeling of warm personal attachment or deep affection, as for a parent, child, or friend.
  3. Sexual passion or desire.

But of course, in common usage it means much more – or less, depending upon how you think of it. 

I, for instance, love spaghetti, a good "who dunnit" mystery, a nap after dinner, and the smell of new mown hay. I also love my dogs.

I'm apt to type "I love it!" after an entertaining blog post; when I hear a Golden Oldie on the radio, I often think "I love that song;" and I definitely love interacting with all my friends here on Active Rain.

So – there are plenty of kinds and degrees of love – and I love that there are!

Loving feelings are more fun and are far healthier for all of us than negative feelings.

But… there are those times when you have to deal with a client who is clearly disagreeable. They are most definitely not loveable. They make you feel angry, disgusted, and even hateful. And, if you aren't very careful, you'll take those negative feelings home with you at the end of the day – and infect your loved ones with them.

How can you use love to tolerate those negative folks?

Rhonda Byrne, in the Secret Scrolls, says that the answer is to send love for those people "out there" into the universe.

How? By picking that person apart to find some small something about them that you can appreciate or admire.  It might be something as small as them always being on time for an appointment or the fact that they take their shoes off before entering someone's home.

According to Ms Byrne, the act of hunting for, finding, and focusing on some small thing to appreciate will change your attitude and give you back your positive energy. And – that better energy just might radiate out to the difficult client, making them less difficult.

What does this have to do with the Law of Attraction?

Like attracts like, so if you can get your energy to a place where you feel friendly toward that client, they just might become more friendly in return. 

Comments(31)

Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Noah Seidenberg - kind of like "you swim or you sink."

Jun 01, 2016 05:06 AM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Marte, I am struggling with this right now with someone I know. It is complicated, I am entwined with this person both personally and professionally. For me it has reached critical mass, I have cut contact with no explanation and it is getting more and more difficult. There are many good qualities that I am focusing on in order to move on with my feelings, but I still find I want to be separate from this person. There is a lot of drinking involved, I do not appreciate or want phone calls from someone who is drunk. I don't want to hear problems that are a result of ones own drinking habits and I don't want to be out in public with someone who is drunk.

I went through enough of this all my life with family. The decision to stop drinking has nothing to do with me, but the decision to keep that behavior away from me is mine. Now I am struggling with do I tell the person why I don't return calls. And as I said, it intersects professionally as it has done recently. 

Decisions, decisions. In the meantime, I am looking at the good qualities and sending as much love as I possibly can. Still no answer for me as to what I need to do though. I'm looking for my big girl panties. 

Great post!

Jun 02, 2016 10:17 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Andrea Swiedler Since you can't avoid this person entirely, I think you should tell him or her how you feel - and include the fact that you care for them, but just can't deal with who they are when they're drinking. 

When I was with animal rescue there were, at different times, 3 different women who would call at night after they'd had a bit more than their limit. Once one of them called at 11 p.m. 

I didn't have to be out in public with them when they were inebriated, but those long, rambling, drunken phone calls were not welcome. I knew there were problems in the organization - and didn't need to hear them repeated 20 or 30 times every evening.

Then there was the one who would finish off a bottle of wine, then call to tell me how much she was in love with a mutual friend of ours... I wondered about her husband, since he was always home while she was going on and on about this other man. 

Since I didn't have to deal with any of them professionally, I simply quit answering the phone or returning their calls. I ran into the "in love" woman last week and she said hello, but was definitely icy - which was fine with me. 

Jun 03, 2016 01:30 AM
Anna "Banana" Kruchten

Marte I have a gal that thought she could call me after drinking who knows how much and complain about her husband.  I am not taking those calls.  She called once last week in the middle of a business day and the first thing she said was - can I bitch about my husband so I don't do it to him.  Ridiculous! No you can't I am working. Even if I wasn't working I don't want to hear that stuff!! I don't think she'll do that again.

Jun 05, 2016 02:19 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

 

                           Thank you Marte Cliff for my ah-ha moment. 

Jun 04, 2016 11:31 AM
Marte Cliff

Thank you Kathy Streib - and thanks for your weekly reading list! 

Jun 05, 2016 01:21 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Marte. I agree with trying to find something about a client to like. In the bigger world however I don't waste my time on negative people. TY

Jun 04, 2016 09:41 PM
Marte Cliff

Sheila Anderson Yes - there's no sense in spending any time or energy on negative people unless you're stuck with them for the moment. 

Jun 05, 2016 01:22 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

It's sometimes a bit difficult to find the good, but it's in there somewhere! Thanks for the reminder.

Jun 04, 2016 10:12 PM
Marte Cliff

Kat Palmiotti For some reason today's comments are reminding me of a woman I knew when we managed a grocery store. She was so demanding and difficult that all the checkers would try to arrange for a break when they saw her nearing the checkstands. 


One day our produce manager decided to take matters into her own hands and began charming that woman. She made an effort to wait on her every time she came in. Within a few months she was one of our most favored customers - and she encouraged everyone else to shop with us. We all came to like her so much that when she moved out of town, we bought her a going away present and had a little party for her. 

Jun 05, 2016 01:25 AM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

My take away was love 'em or leave 'em out to the universe to do its magic! 

Jun 04, 2016 10:39 PM
Marte Cliff

Patricia Feager Sometimes the universe needs a little nudge... 

Jun 05, 2016 01:26 AM
Mike Cooper, Broker VA,WV
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Marte, it's always a good idea to find the positive when working with people. I've had a handful of challenging clients over the years, but thankfully, it's a small number. 

Jun 04, 2016 10:47 PM
Marte Cliff

Mike Cooper Yes, thank goodness the pleasant people outnumber the difficult ones.

Jun 05, 2016 01:26 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Marte Cliff,

So glad Kathy Streib featured this in her "Ah-Ha" moments for the week..always to good to look for the positive things about clients or anyone we meet!

Jun 04, 2016 11:25 PM
Marte Cliff

Dorie Dillard It does make it easier to spend time with them. 

Jun 05, 2016 01:27 AM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Marte, I once had a client who was just mean as a snake, and I worked really, really had to find some stuff to love under all of that.  And to some extent, it worked.  She had lived an amazing life and there were things to apprecieate, if not quite love, about her.  Still, I found just awful things coming out of my mouth when I was around her and referred her to another agent with a lot more patience than I have.  She died soon after that, and every eulogy at her funeral began with, "______ was a difficult woman."

Jun 04, 2016 11:47 PM
Marte Cliff

Patricia Kennedy That poor creature - wouldn't it be terrible to end your life being thought of only as a "difficult" person? Not the kind of legacy most of us care to leave.

Jun 05, 2016 01:28 AM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

I can see why Kathy included your post this week...well done!

Jun 05, 2016 12:19 AM
Marte Cliff

Thanks Kristin Johnston, Waukesha County Realtor 414-254-6647 

Jun 05, 2016 01:28 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Marte

No doubt there are some people we run across, clients or otherwise, who are difficult to like. This is a good reminder that if we try we are likely to find something we can admire or like about them.

Jeff

Jun 05, 2016 12:40 AM
Marte Cliff

Jeff Dowler CRS Sometimes you really have to dig. For me it's apt to be "She's good to her dog."

Jun 05, 2016 01:29 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

That is what my mother believed in. However, I am of a different opinion that we click there is a chemistry between.  If not we go separate ways. That is so true in RE transactions. I am not here to woo a seller or buyer to accomplish the task. 

Jun 05, 2016 12:45 AM
Marte Cliff

Sam Shueh Yes, if you can go separate ways before you're committed to working with someone, it's the way to go. If you're already "stuck" then it's in your own best interests to smooth the way. 

Jun 05, 2016 01:30 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Nice! I have always made the choice to like someone until/unless they really prove me wrong. There have been very few people in my life that I've had to remove....most everyone has redeaming qualities, and many of them. 

Jun 05, 2016 01:39 AM
Marte Cliff

Karen Fiddler, Broker/Owner For the most part, I agree with your approach. However, there have been people who "hit me wrong" from the beginning and I was persuaded to associate with them. In the long run, it turned out that I should have followed my first instincts. 

Jun 05, 2016 02:56 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Marte I'm glad Kathy Streib featured this post!  As you know, we had a strange and unexpected situation this past week with a gal and what you suggest in this post is what we did to move forward quickly. I still don't get what made her jump off the rails per se but it's not my job to understand it. My job is to pick up and keep the train going on a peaceful and calm and positive track. Choo Choo!!

Jun 05, 2016 02:23 AM
Anna "Banana" Kruchten

It wasn't a money issue but who knows maybe it was....she went off the rails and made stuff up in her head. No reality to it at all.  Hopefully she'll figure out something good for her!

Jun 05, 2016 03:45 AM
Marte Cliff

Anna Banana Kruchten No, you don't have to understand it. It might be interesting, however, to know what caused the problem. Perhaps someone at home was hounding her to make more money. 

Jun 05, 2016 02:57 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Marte - I certainly agree with your suggestions.  I also believe in the positive result.  Making it happen is never easy.

Jun 05, 2016 05:08 AM
Marte Cliff

Grant Schneider No, it's never easy - and it's even harder when you're tempted to throttle the client. 

Jun 05, 2016 06:07 AM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

Nice idea; though I do think at times, the protoganist him/her-self needs to practice this in a mirror.

Some of these very unhappy people are unhappy themselves.

Sure, that doesn't absolve me of my responsibility to do my part on their behalf, but then I'm simply helping their own efforts.

Jun 05, 2016 03:17 PM
Marte Cliff

Claude Labbe I agree that there are some people who can't be helped. 

Jun 05, 2016 05:14 PM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Marte Cliff I have seen the movie few times and listened to the audio, too.

It is still a challenge to keep on 'giving' to some! Just personal experience...

Jun 05, 2016 04:22 PM
Marte Cliff

Praful Thakkar Sometimes it's not for them - it's just so you can put up with them until the transaction is finished. 

Jun 05, 2016 05:15 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

So glad Kathy shared this! Excellent life changing advice!

Jun 06, 2016 05:24 AM
Marte Cliff

Thanks Sharon Tara - I'm glad you like it. 

Jun 06, 2016 06:10 AM
CA COASTAL ESTATES Lauren Selinsky Perez CRS
California Coastal Estates - Aliso Viejo, CA
"Your Real Estate Broker" #oclauren

Being professional and kind works for clients with me.

Jun 07, 2016 05:51 PM