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Another Strange (failing) Expired Listing Letter

By
Services for Real Estate Pros with Marte Cliff Copywriting

About a month ago I wrote about the postcard my son received when the listing on his duplex expired. 

Yesterday another one arrived, only not a postcard this time. This is a letter inside a beautifully produced full-color brochure. I can't think what you call the finish - but it's glossy and stiff, like you'd find on a restaurant menu. It is entitled "Marketing and pricing strategies."this real estate marketing effort failed

The entire presentation didn't appeal to me, primarily because the poorly written copy is all "Me, me, me, I, I, I, and we, we we." I didn't count the times they used one or the other, but they managed to get it into most sentences. In fact, the first word of the first two sentences is "We."

They also reference "your home," when the property is a duplex. That could be his home, but since the address is different from his mailing address, one might assume that it's a rental property. 

But that's not the really strange part.

The really strange part is that nowhere on either the brochure or the letter do they mention where they are.

No city. No mailing address - only a web address and phone numbers. You can find their address if you take time to go to the about us page on their website, but why bother if they can't be bothered to tell us?

The web address indicates that they're in North Idaho - which means they could be in one of more than a dozen cities or towns, somewhere within the 3 northern counties. In other words, somewhere within an area of 4,514 square miles.  

They cite their accomplishments, but in what town?

Do they have ANY experience selling in Priest River? Do they have any experience selling income property? Do they even know where Hoop Loop Road is located? My guess is "No." They just want any listing within these 4,514 miles. 

I don't think we'll be calling this team, nor will we be passing their name along to anyone else. I do thank them, however, for providing "blog fodder."

The bottom line: If you're writing to the owners of expired listings, remember to make the letter about them and their concerns. And... be sure to tell them where you are

 

Image courtesy of Stuart Miles at FreeDigitalPhotos.net

 

Comments(18)

Mimi Foster
Falcon Property Company - Colorado Springs, CO
Voted Colorado Springs Best Realtor

I love your insight, Marte. One of the first (and best) lessons I learned in real estate is that the public doesn't care about you or your accomplishments, only what you can do for them. Good post. 

Jun 05, 2016 02:56 AM
Marte Cliff

Mimi Foster And that is true no matter what service you provide. 

Jun 05, 2016 03:20 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Excellent advice Marte, writing is not easy for me and I can use all the advice I can get.

Jun 05, 2016 03:06 AM
Marte Cliff

Thanks Noah Seidenberg - I'm glad to help out. 

Jun 05, 2016 03:21 AM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Marte, amazing really. One more amazing thing is that I see that quite a bit here. No indication of  where one sells real estate, you have to dig around for it. 

Jun 05, 2016 03:13 AM
Marte Cliff

Andrea Swiedler Yes - I see that here all the time. I WAS a bit surprised to see it on a prospecting letter. 

Jun 05, 2016 03:21 AM
Mike Cooper, Broker VA,WV
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Good tips, Marte. I do catch a lot of this kind of mail at my house. I tend to keep the postcards to warn my staff off of ineffective marketing. 

Jun 05, 2016 03:26 AM
Marte Cliff

Mike Cooper Isn't it sad that so many agents send such worthless letters? 

Jun 05, 2016 04:02 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

As always, great advice Marte! Marketing is not one of my best area of expertise but what should be included in a marketing material is. Your tips are always helpful.

Jun 05, 2016 04:31 AM
Marte Cliff

Thanks Beth Atalay I appreciate you taking time to read them! 

Jun 05, 2016 06:02 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good afternoon Marte. Well put. It is about the owner not the agent! Enjoy your day!

Jun 05, 2016 04:31 AM
Marte Cliff

Wayne Martin That is so, but not all agents have figured out that truth.

Jun 05, 2016 06:03 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Great observations, Marte. Becoming aware of NOT using the word "I" any more than absolutely necessary is so important.  It's not that hard, with a little effort. And, of course, it's always about meeting the receivers needs... nothing else.

Have a wonderful day!

Jun 05, 2016 04:38 AM
Marte Cliff

Carol Williams No - it really isn't all that hard. In many cases all you have to do is turn your sentences (and your mind set) upside down. 

Jun 05, 2016 06:03 AM
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

Great advice.  I wonder if your son would hire ME ME ME if I send him an expired letter.  I would of course keep my location a big SECRET!  lol

Jun 05, 2016 04:52 AM
Marte Cliff

Gee, I don't know Belinda Spillman. As long as he never found out you were in a different state and would never visit the property, he just might! 

Jun 05, 2016 06:05 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Such a great message for what is often such an agent-centric business!!

Jun 05, 2016 05:01 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Congratulations!! You have been featured in Bananatude!! 

 

 

Jun 05, 2016 05:24 AM
Marte Cliff

Thank you Susan Haughton! I appreciate your support. 

Jun 05, 2016 06:05 AM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-739-3843

Marte, is it the splatter effect? Some lackey gets stuck with the job of addressing or simply mailing them out en masse? 

I always love your take on this type of thing. 

Jun 05, 2016 05:29 AM
Marte Cliff

Gayle Rich-Boxman Fishhawk Lake Realtor (503)755-2905 That could be, but it's expensive splatter. Just printing those brochures must have cost a couple of dollars each - and then there's postage for over-size and over-weight. 


A silly waste of money in this case.

Jun 05, 2016 06:06 AM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

I don't have many worries with my post card to expireds.  A true professional gave me some good advice.    mark

Jun 05, 2016 06:47 AM
Marte Cliff

Thanks Mark Don McInnes, Sandpoint - I hope they're working well for you. 

Jun 05, 2016 06:57 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Marte - This is another one of those cases where just a bit of research and a change of focus could make a very effective presentation. Without that, it's just kindling.

Jun 05, 2016 07:53 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Dick Greenberg Yes, and maybe a lot of focus on where they should be working. No one person can know what needs to be known about all the communities in North Idaho.

Jun 05, 2016 08:06 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Sounds like someone put in a lot of effort only to leave out the important info

Jun 05, 2016 02:44 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

William Feela They certainly went to a lot of expense. Instead, they should have put more effort into the content - writing something that would appeal to the reader instead of themselves. And then, of course, revealing their location. 

Jun 06, 2016 01:41 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Marte... not surprised this letter had no information on where to find these people... just look at all the AR members who don't provide readily available information on where they do business.

Jun 10, 2016 11:06 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Nina Hollander It does seem crazy to me. When you have a location-specific business, you really do need to tell people where you are. 

Our local newspaper runs ads like that too - telling the name of the business and what they offer, but not the location. This is a really small town, so you're left to wonder if this is a new business, and if so, why you haven't noticed it - or if it is in Newport, or Oldtown, or Sandpoint, or Spirit Lake, or Blanchard, or even Coeur d'Alene. Businesses in all of those places do advertise here. 

Jun 11, 2016 04:43 AM