Special offer

The End Result - A Lesson Learned

By
Real Estate Agent with Palm Properties FL# SL3323876

When I started out in real estate in San Diego I was enthusiastic, high energy, focused, and San Diegoknew that if I worked hard enough that my business would succeed and money would flow.  I was often told, “that what you put into the business, will come back to you ten-fold” and I believed it.

After watching me put in 12 hour days in the bullpen of my office, my broker called me in and told me that he knew I was working hard and wanted to give me a corporate lead.  I was thrilled! Who wouldn’t be? He told me that an upper management person for a local media station would be coming to San Diego and needed to find a rental and would then be looking to buy a home.

I was over the moon! Seriously, a media personality and was going to buy a home in La Jolla from ME, a rookie?  I put together a great folder all about San Diego and met him at the airport. We bonded immediately while on the ride to his hotel and later spending days together while looking for a rental for his family, we became friends.

His family arrived shortly after selling their home out of state and I helped them enroll their children into school. I was on their contact list at their children’s schools and proud to be able to help them adjust to San Diego and give them my recommendations for doctors, dentists, hairdressers etc.… I was their “go-to” person, their errand person, their pick up the kids when we can’t person, and their tour guide. And more importantly and helped me later, was that they were both very inquisitive and asked tons of questions. Those I couldn’t answer I had to find out and I soon became an authority on La Jolla.

After a few months in the rental, the day came that they were ready to start looking for a home. His wife and I spent hours, days, then months looking and showing the husband ones that she liked. Gradually I came to realize that they were not on the same page as to what they each wanted in a home, but I persevered and kept showing them properties.  Individually they became more and more demanding, wanting to see everything, analyzing every property, wanting me to knock on doors to find listings etc. and even spending Thanksgiving Day showing them homes.

Finally, after a year of looking, I found them a home that they both agreed on. They told me to go to my office and complete the purchase agreement and to meet them at their rental. I rushed back to the office and when I got there I had a message from them (this was before cell phones). I called them and was told, “We don’t know how to tell you this, but we had met someone through work and he gave us the name of a broker in La Jolla who had pocket listings. He called right after we left you and told us about a great listing he was getting and it would be perfect for us, so we stopped to see it on our way home and we just signed the offer. ::long pause::  We are sorry, but thank you for your time.”

Just like that. THE END. 

Sad Happy FaceBut not really, because while they did use the other agent to buy a home and while I was CRUSHED that my efforts had not paid off, my efforts were not in vain. That year, because I had shown them EVERYTHING and in every price range, I KNEW the inventory. I was able to help everyone I worked with find their dream home and was rewarded with “Rookie of the Year” for San Diego County and Top Sales Associate for La Jolla for several years after.

The lesson I learned was while you may think that a painful lesson is THE END, it can sometimes be THE BEGINNING of something even better.

Posted by

SUSAN LAXSON, CRS

Premiere Plus Realty

Direct: 239.778.4984

Local Knowledge - Global Network

 

 

Copyright © 2008 - 2022 Susan Laxson. All Rights Reserved. Information from sources deemed reliable, but not guaranteed. 

Comments(58)

Kristen Correa, Broker
Kristen Correa Real Estate & Reedy Creek Realty Services - Keller, TX
I love coffee & real estate. I am out of coffee!

Brilliant.

Jun 12, 2016 12:24 AM
Susan Laxson CRS

Thank you Kristen!

Jun 12, 2016 12:55 AM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Hi, Susan.  I included this post in today's Last Week's Favorites!

Hope you enjoy the rest of your weekend. 

Jun 12, 2016 12:27 AM
Susan Laxson CRS

I am honored Patricia Kennedy - thank you very much!

Jun 12, 2016 12:52 AM
Rob D. Shepherd
RETIRED - Florence, OR
RETIRED

You also learned we are punching bags and crapping post.

Jun 12, 2016 02:28 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Susan -- this is definitely a lemon-to-lemonade.  A nice and positive approach to an unfortunate situation.   

Jun 12, 2016 02:55 AM
Mike Cooper, Broker VA,WV
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Susan, I give you the kindness award of the year. That would have been hard to stomach, but I'm glad it turned out positive for you. 

Jun 12, 2016 05:48 AM
Susan Laxson CRS

Thank you Mike!

Jun 12, 2016 11:28 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Lemons into lemon meringue pie. Such a positive post that should be mandatory reading for everyone. We all have these stories. You just handled yours in a very learning way. Thank you.

Jun 12, 2016 11:37 AM
Susan Laxson CRS

Thank you Margaret!

Jun 12, 2016 11:29 PM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I feel sick to my stomach when I hear abuse like this and yes, it was abuse. That's why I am anxious to get a signed buyer's agreement. Then, if someone tries to cheat me out of my hard-earned commission, I have recourse. I don't discount the way you turned a negative into a positive but buyers need to understand that we provide a service. A service that deserves compensation.

Jun 13, 2016 12:13 AM
Susan Laxson CRS

True Tammie and now I would definitely use a buyer's agreement! The old adage "no good deed goes unpunished" kept replaying in my head after that happened.

Jul 06, 2016 10:31 PM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

My team member had luck with foreign cash buyers in the past.  This year she had been taking them to rent, pick top public school, banking.  

I think they are not showing enthusiasm as previous clients as home prices have reached stellar level.  She is exhausted...

In our area, the relocation, people want to buy a home for their children near college campus I gave the leads to other agents.  I think your corp lead from the broker is similar.  If your broker can strike a deal immediately  he will show himself.

I am not your errand boy!  Sorry.

Jun 13, 2016 12:31 AM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

I do applaud your taking the high road, making lemonade form lemons and all the other analogies.   My guess is your response is rooted in the person you are whether selling real estate or lemonade. Well done!

Jun 13, 2016 01:26 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Susan, it is always good to be able to take something that has happened and find the positive and you have done that.

I wonder if you have also evaluated what you might have done differently that could have produced a different outcome. What would you do differently?

Jun 13, 2016 10:40 AM
Susan Laxson CRS

John, that is a good question and I believe I did the best I could at the time with my limited amount of experience. The reality is that looking back, I took so much more from that relationship and experience than I lost. It set the momentum for years of success that I might not have had otherwise.

Jul 06, 2016 10:29 PM
Desmond Neoh
Weichert, Realtors - North Bethesda, MD
Your Area Specialist, Multilingual

Been there, done that - I know how you feel, it's part of the business. Learn from experience and come back up STRONGE :)

I always tell myself that nothing is waste of time, we learn as we go - up or down.

Jun 13, 2016 01:01 PM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

Susan Laxson This was a true learning experience.  In times that this happened to me, I always consider this a learning experience, as well.  Good for you!

Jun 13, 2016 10:34 PM
Tara Mallane
Windermere Real Estate Sun Valley LLC - Ketchum, ID
Live where you play; love where you live!

Way to put a positive spin on your experience!  At the end of the day it is all about lessons and growth, and attitude is what defines us as humans!  You are a grand example of making a delicious batch of lemonade from some lemons!

Jun 16, 2016 07:55 AM
Lisa Friedman
Great American Dream Realty - Essex, VT
35 Years of Real Estate Experience!

Susan, that is a great attitude and definitely turning lemons into lemonade by realizing how much you learned the market, inventory, etc.

Jun 20, 2016 01:45 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I am glad your efforts paid off and prepared you for something even better. So much for that new friendship though and they should be ashamed. Thanks for sharing your lesson learned.

Jul 06, 2016 10:23 PM
Susan Laxson CRS

Thanks Debbie and am grateful that I was rewarded so much more than I lost on that experience.

Jul 06, 2016 10:25 PM
Mayra Espinosa Realtor San Mateo Pacifica Homes
Mayra Espinosa Broker- Realtor | Call 650-996-8961 - Pacifica, CA
San Mateo County Real Estate | Buy | Sell | Invest

Hi Susan,

I like your story.   For sure you are not the only one who has been through the same experience. However, it remind us that these things happened more frequently than what we think. In most situations, there is always a lesson to learn and more importantly you as a new agent were able to become very knowledgeable of the current real estate inventory in your area, so you were able to take advantage of what you learn from showing so many homes to this people. Good for you!

Sep 07, 2016 05:36 PM
Susan Laxson CRS

Thank you Mayra Espinosa - Realtor - I learned more than if it hadn't happened to me. I am grateful!

Sep 20, 2016 12:16 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

How stinky was that, Susan? I'm sure most of us have experienced something similar early in our careers. I'm guessing you didn't have a buyer representation agreement with these people.

Sep 20, 2016 12:02 AM
Susan Laxson CRS

Thanks Nina, and unfortunately it was before the Buyer-Broker agreements were created.

Sep 20, 2016 12:14 AM
Mark Hoeft
The Florida Coast Realty Pensacola LLC - Pensacola, FL
Pensacola & Pensacola Beach Florida Real Estate

Been there done that.... Have learned my share of valuable lessons like this over the years. I have never been afraid to remind my clients/friends this is my job/career. 

Sep 20, 2016 12:58 PM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Think we all have to go through one like that where we put our heart and soul into helping someone--and then it turns into dust. However, the lesson learned is HUGE...we need to remember that we are in business.

Sep 20, 2016 01:15 PM
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

Now this is how to learn to look at everything as an opportunity Susan Laxson CRS well done!

Sep 21, 2016 01:14 PM