To TEXT or NOT to TEXT | Realtors Technology in the 21st Century

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Real Estate Broker/Owner with California Coastal Estates BRE 01329427

To TEXT or NOT to TEXT | Realtors Technology in the 21st Century Lauren Selinsky

Texting clients, other Brokers, Realtors(R) /Secret  Agents (you only get this if you read my blogs) or service providers in your transaction. So, do you do it? DO  you text them? I do! I always have and I remember when people thought it was rude to text! But sorry to disappoint you /or break your "non technology way" of life, but TECHNOLOGY IS HERE TO STAY and we will get a new technique in the next year or two or month...  TEXTING is a communication that is easy and you can get your message across within seconds. Because I will tell you, nothing is more annoying then getting a 20 minute recorded message to leave a 30 second message.

"This is Lauren Selinsky with CA Coastal Estates, CDM, Can we see your property tomorrow at 711 Ocean Blvd? Please call to confirm for an 11am appt? Thank you." Typically, I will get 1 out of 9 agents that actually pick up a phone.

So, I send a text. I usually start out with, I tried calling, but there was no answer, so I left a message.

I get a response within seconds or under 10minutes, on average. Don't get me wrong, there are some that don't respond at all! via text.

My recent closing in Laguna Beach. I spoke to the husband quite a bit when we needed to talk, but he also would text often his wife was a big TEXTER! So, my advice to you is, sit with your clients and be up front and ask this question.  

What form of communication should we use throughout our transaction? Simple. Then, you have no issues later on communication, at least you hope not.

TO TEXT OR NOT TO TEXT? Again, I say, "yes"  as long as the client is ok with that.

My escrow officer just sent me a text "we are confirmed!!" Gotta love texting if you don't I might not be able to be your friend. J/K

 

LAUREN SELINSKY, YOUR CALIFORNIA BROKER

LAUREN SELINSKY TO ASSIST BUYERS AND BROKERS

CALL YOUR LOCAL CA REALTORS WE ARE READY TO SERVE YOUR FRIENDS, COLLEAGUES AND FAMILY

 

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  your real estate broker lauren selinsky 

  

 CA COASTAL ESTATES

 LAUREN SELINSKY BROKER/OWNER | BRE01329427 

USING CUTTING EDGE TECHNOLOGY  in TODAYS MARKET

              c.949.310.4960 |f.888.553.5485 \ T.888.908.7770

                                               homes@LaurenSelinsky.com 


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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 07/18/2016 06:00 PM
Topic:
Real Estate Technology & Tools
Location:
California
Groups:
Active Rain Newbies
Rainmaking - Internet Marketing Strategies
Real Estate Rookie
All Real Estate - Today and Tomorrow
Bananatude

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Rainmaker
1,192,690
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good Morning Lauren -  I am finding I may get no response when I leave a vm and then I text and get an instant response.

Jul 14, 2016 01:01 AM #29
Rainmaker
2,088,396
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Lauren Selinsky,  I always check to see which people want, texts, calls, email. Make it a great day!

Jul 14, 2016 02:54 AM #30
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Richard Bazinet /MBA we have the same as well with our MLS. I think most companies that have texting as an option are implementing for appts. 

I make it a point to not text and drive. I'll get my don to text for me if he's in the car with me. I came close one time on the Frwy & vowed never again. I just pull over to the side. 

Thank you for your input.

Jul 14, 2016 03:17 AM #31
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Grant Schneider I tend to get instant messages as well when I text. I think it's our area as well. People are always so busy. I respect that because I know my time is valuable. 

Jul 14, 2016 03:23 AM #32
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Agent just sent me a text.
"Can I just pick up the keys, instead of meeting you? I don't know how much longer I will be".

I sent text back, "Sure, I will leave lockbox on deck with one key".

Texting helps people no show, break up and cancel quite easily. :/

Jul 14, 2016 07:13 AM #33
Rainmaker
1,076,540
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Los Angeles CA

I exchange texts much more than talk over the phone. Especially with my kids, who are teens and simply almost never pick up the phone. 

Jul 14, 2016 03:27 PM #34
Rainmaker
2,257,589
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Lauren I use all avenues that get things to the ultimate goal "Sold" and now days some people want texts, others email and there are a few old school need to call them:), Endre

Jul 14, 2016 03:55 PM #35
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Correct Endre Barath, Jr. we must do what gets our properties SOLD. Best communication needed. You and I are always on the same page (thumbs up)

 

Jul 14, 2016 05:13 PM #36
Rainmaker
517,999
JM Padron, CCIM, MRICS
REMAX PREMIER-COMMERCIAL ASSOCIATES - McAllen, TX
CCIM, MRICS, Serving South Florida

If the client is ok with this way to communicate it is avery effective indeed, but I think you should ask, some don't like it and some don't know how to do it

Jul 14, 2016 10:13 PM #37
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Exactly JM Padron, CCIM it should be relayed the day of setting grounds for what is expected when landing your client.

Jul 15, 2016 06:07 AM #38
Rainmaker
468,231
Karen Feltman
Cedar Rapids/Iowa City, IA Lepic-Kroeger REALTORS - Cedar Rapids, IA
Relocation Specialist

The key is to ask your clients how they prefer to communicate.  Sometimes text is all that they are able to do during their work day.  And I agree that many agents will have on their voicemail to text them for a quicker response.  Great post!

Jul 15, 2016 12:40 PM #39
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Thanks Karen Feltman It really is the fastest and quickest way to communiate. I am all for it, but know you still have to make that phone call occasionally as well. My clients today that we closed on 7/11 just send me a text today, "Thank you for everything".

That was a great message! I will take that. No interuptions. LOL~

Jul 15, 2016 12:42 PM #40
Rainer
177,755
Nicholas Crane
Crane Forest and Property Management - Cadott, WI
Managing & Appraising Forest Land

Lauren, this makes me feel a little out of touch, I donot text a lot.  some rural clients in recent years have adopted texting over unreliable cell coverage.  I also text with my work crews. 

but overall I might text one person a day while talking to 5+ on the phone.

Jul 18, 2016 11:26 PM #41
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Nicholas Crane wow! Once a day. I'm more like one a minute. Lol~

Difference in areas we live in life. People here are fast paced, on the go, kids, sports. Time Mgmt., but we should always feel connected to our clients. Still need a full on conversation on the phone. It is convenient when there's no coverage. 

Jul 19, 2016 03:55 AM #42
Rainmaker
2,006,571
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Lauren, excellent post and I do text in many instances as I get better results. As you said there is nothing wrong texting someone. Well OK.. Maybe not to Mom telling her Happy Mother's Day! 

Jul 19, 2016 05:56 AM #43
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Robert Bob Gilbert I thing that qualifies for no texting. Although, I did text my dad because he NEVER anwsers his phone. He likes to know we called, but doesn't pick up the ohone.

Jul 19, 2016 06:11 AM #44
Rainer
177,755
Nicholas Crane
Crane Forest and Property Management - Cadott, WI
Managing & Appraising Forest Land

Lauren Selinsky CRS ePro I am sure if I was a real-estate agent I would text a lot more.  Texting has become a go to tool when I am out in the woods. 

I think the biggest drawback about texting is that it often takes all day to have a ten minute conversation.

Jul 19, 2016 01:52 PM #45
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Nicholas Crane that's when I will pick up a phone. Because with voice text, it's still then easier to just talk. 

You are so right! 👍🏻

Jul 19, 2016 03:57 PM #46
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

california broker lauren selinsky spring clean your home

Mar 19, 2017 09:38 PM #47
Rainmaker
600,171
Lauren Selinsky Broker CRS
California Coastal Estates - Aliso Viejo, CA
"Your California Real Estate Broker" TM #oclauren

Debbie Laity I did a little more Spring cleaning today. ;) A blog I thought would've gotten featured with this much feedback.

L

Mar 19, 2017 09:40 PM #48
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