Have Your Duh-huh Moment Privately!

By
Real Estate Broker/Owner with www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive 228209

Have Your Duh-huh Moment Privately! 

You probably should have done a little research before calling!Yesterday I received a call from our sales manager, telling me that I was going to have a good laugh at a call she had just received!  

An agent/owner (seller) phoned her absolutely IRATE because "DEEb [my name is pronounced Debbie!] Maxwell, one of your agents, has stolen my listing!"  Christina (our sales manager) let her rant until she was through, just listening to her, waiting for her to pause.  She ranted on for a few minutes that I did not have her permission to list her home on my website...AR members probably all know the drill.  

Christina asked the agent if she knew what IDX was and she, of course, had never heard of it.  Christina politely explained but, the woman continued her rant - "I did not give her permission to put my house on her website!"

In the end, Christina referred her over to the Charlotte Regional Realtors® Association, which we are all members, to confirm what she was telling her was the truth.  Sure enough, on my daily, inbound and outbound list of searches on my website, I see an inbound search for "Debe Maxwell" and an outbound search for "Charlotte Regional Realtors® Association phone number!"  She obviously didn't believe Christina!

I personally get these calls too often for comfort.  Why 'comfort?'  Agents should have a full understanding of our MLS and how their listings are syndicated, should their sellers choose to syndicate them.  How on EARTH do you explain to your sellers how the system works? (Note: THIS IS INCLUDED IN THE NC LISTING AGREEMENT!) 

I also explain very politely to sellers who call, that they, via their agent, do have the option not to syndicate to other agents' sites and to please, phone their agent directly to discuss this with them.  

On occasion, I get the, "I demand that you remove my home from your website!"  Again, I explain that I don't have control over individual listings - only their agent does and again, instruct them to speak with THEIR agent.

Back in 2011, one Tampa agent was even sued regarding an IDX listing - well, for about 15 minutes until they 'figured out' what IDX was!!  Yes, our industry changes on a weekly basis; many of us are unable to keep up with the technology.  I get that - I struggle with that quite often!

Internet Data Exchange (IDX) can be very beneficial to sellers; IDX shares your agent's listing data entered into MLS with subscribers of the IDX service, including ZTR and all other listing hubs and agent real estate websites.  The more exposure for you, the better your chances are of selling your home.  Have your duh huh moments privately

As a seller, it is YOUR option to participate in IDX or not.  Your agent will explain this to you as you review the listing agreement together.  It is then up to your agent to grant your demand with regards to syndication (IDX) or no syndication.  *We even have an internet marketing addendum that your agent can review, should you prefer to be more specific about your internet exposure.

So, before you go flying off the handle, do a little research!  Have your duh-huh moment privately!

© Debe Maxwell | (704) 491-3310 | SavvyBroker@me.com | Have your duh-huh moment privately!

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 08/19/2016 06:56 AM
Topic:
Real Estate Industry
Location:
North Carolina Mecklenburg County Charlotte
Groups:
Almost Anything Goes
Bloggers Choice Selections
Diary of a Realtor
Bananatude
Old Farts Club
Tags:
realtor advice
real estate bloopers

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Rainmaker
2,918,808
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Debe

It would be nice if the sales agents understood the IDX . . . . feeds.

Good luck and success.

Lou Ludwig

Aug 17, 2016 11:47 AM #50
Rainmaker
2,918,808
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Debe

Congratulations on being award a feature on an outstanding post.

Good luck and success.

Lou Ludwig

Aug 17, 2016 11:51 AM #51
Rainmaker
117,761
Cheryl Dukes - Atlanta
Solid Source Realty, Inc. - Atlanta, GA
Let's Get High

Still laughing at her calling you Deeb Maxwell. Going to bed now that I've had my chuckle for the evening.

Aug 17, 2016 01:35 PM #52
Rainmaker
1,024,271
Sharon Parisi
Keller Williams Dallas Premier Realty - Dallas, TX
Dallas Homes

This is an example of aan agent who needs additional training! Our contracts provide an opportunity for sellers to opt put of syndication. When listing a property I explain to sellers that syndication is a way to enlist thousands of other agents to help advertise and show their property.

Aug 17, 2016 01:36 PM #53
Ambassador
2,371,594
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Baltimore, MD
Sell Your Home With Margaret Rome

Broker/Agent/Seller... Duh...you know what they say...

 She who represents herself has  a fool for a client.

Aug 17, 2016 01:46 PM #54
Rainmaker
890,750
Brigita McKelvie, Associate Broker
Cindy Stys Equestrian and Country Properties, Ltd. - Lehigh Valley, PA
The Broker with horse sense and no horsing around

Debe,

Sounds like this may have been a new agent, who doesn't understand the IDX system as yet.  This agent should have at least spoken to her broker first about it before embarrasing herself. 

Brigita

Aug 17, 2016 09:12 PM #55
Ambassador
572,799
Larry Lawfer
YourStories Realty Group - Westwood, MA
"I listen for a living." It's all about you.

I always tell people real estate is like high school, you have "A" students and you have "C" students. Who do you want to work with?  As the Vice Chairman of the Greater Boston Association of Realtors® I can share that in almost every case of grievance the bottom line is an inadequete knowledge of the rules and systems.

Aug 17, 2016 10:12 PM #56
Rainmaker
414,030
Terry McCarley
REMAX Realty Team - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

LOL - I just choked on my coffee reading this!  I strongly believe the education requirements in our industry should be tougher! I am not an expert with technology by any stretch of the imagination but IDX has been around for a very long time and what seller wouldn't want maximum exposure!

Aug 17, 2016 10:23 PM #57
Rainmaker
2,048,495
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

There was a time when X was  just a brand. Now it has moved into technology

Aug 17, 2016 11:11 PM #58
Rainer
157,594
Chris Lima
Keller Williams Realty-Treasure Coast - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

Hmmmmm.....a broker that doesn't understand the concept of IDX.....what could go wrong.....LOL

Aug 18, 2016 02:37 AM #59
Rainmaker
747,558
Jan Green
RE/MAX Excalibur,Scottsdale, 602-620-2699 - Scottsdale, AZ
RE/MAX Excalibur, REALTOR®, EcoBroker, GREEN

I know what you mean!  I received a call 2 days ago from someone who said their house sold a year ago and why was it on my website.  It is on the REMAX.com site and somehow is on my page on their site.  Anyway, it took a lot of explaining and in the end I'm emailing remax.com to remove her sold listing.  She's got a lot of calls to make!

Aug 18, 2016 03:27 AM #60
Rainmaker
25,336
Sheldon Haywood
McGraw Realtors - Tulsa, OK
Haywood Home Team (HHT)

Debe - I didn't realize this was a problem with other agents. That's crazy hopefuly one day the "part timers" as I call them will understand IDX. 

Aug 18, 2016 06:23 AM #61
Rainer
47,637
Virginia Youngblood
DO-STAGE! LLC - an ASPM® Home Staging Company - Charlotte, NC
DO-STAGE! LLC - Home Stager - ASPM®

Debe,

This is just one more example to me to confirm my respect and admiration for Realtors/Brokers and their challenges and responsibilites.

I have always and continue to say "my hat goes off to Realtors/Brokers"

I am grateful to be a vital part of anyone's team as an agent's stager, but I am also grateful that I am a professional stager and NOT a Realtor. What a thankless (if that's a word) industry it is.  So, I'd like to take this opportunity to say THANK YOU  to ALL of you as my AR family who are real estate agents. My hat goes off to YOU!  

Aug 18, 2016 01:23 PM #62
Rainmaker
466,376
Karen Feltman
Cedar Rapids/Iowa City, IA Lepic-Kroeger REALTORS - Cedar Rapids, IA
Relocation Specialist

This has happened to me too.  You just let them rant and then refer them back to their agent for explanation of how IDX works.  Thank you for the chuckle.

Aug 19, 2016 02:10 AM #63
Rainmaker
1,172,489
Lyn Sims
RE/MAX Suburban - Northwest Suburbs of Chicago - Schaumburg, IL
Schaumburg IL Area Real Estate

Boy Deeeb, I thought we were way over those calls years ago. My owner used to get calls about me all the time on this. That's what happens when you are getting found & others are not.

Aug 19, 2016 03:52 AM #64
Rainmaker
768,107
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA

Debe:

I can't believe that she is an agent and she doesn't know how IDX works.  I hope your local Board set her straight.

Aug 19, 2016 04:38 AM #65
Rainmaker
532,309
Lori Cain
Chinowth & Cohen Realtors - Tulsa, OK
Midtown Tulsa Real Estate Top Producer

Why wouldn't the Seller AND the Realtor want their home marketed EVERYWHERE possible?

 
Aug 19, 2016 09:15 AM #66
Ambassador
1,731,789
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I couldn't agree more, Lori Cain!  It makes absolutely NO sense to me unless she thinks I'm trying to 'steal her thunder!'

Aug 19, 2016 01:22 PM #67
Rainmaker
426,888
Dianne Goode
Raleigh Cary Realty - Raleigh, NC
Realtor/Broker

How can AN AGENT not realize that our listings are all over everybody's websites these days?  I understand that the public doesn't understand,  but geez.  

Aug 19, 2016 10:40 PM #68
Rainmaker
970,429
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Find Debe MaxwellReal Estate Broker/Owner with www.AtHomesCharlotte.com | Savvy + Company Real Estate (704) 491-3310 to Charlotte, NC.

Aug 22, 2016 01:23 AM #69
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