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Photographs A picture says a thousand words but are they worth saying?

By
Real Estate Broker/Owner with RE/MAX Professionals 94238

I have been wondering about this for a while now. Last night clients responded to a listing I was suggesting they look at and I decided I would ask for the publics opinion.

 

Are Photographs good or bad for listings?

 

Now before you answer the question allow me to explain.

 

I am working with a set of clients who are looking in the 700 to 1 million dollar range in the Tacoma, Gig Harbor market. At this price there are some amazing homes with great features and fantastic views of the water, mountains and the city.

 

The listing agents use professional photographers to provide the prospective buyers with a good idea of the home and the features. Yet, if the photos are too good looking the house does not live up to the image provided. My client looked at the print out I brought with me and said. "Oh, we've looked at that one. It does not look anything like the photos we were so disappointed." They also said it was like looking at a photo of a supermodel and then seeing her in person without her make up on and in her robe and slippers. The disappointment kept them from really looking at the house to truly see if it met their needs.

 

This is not the first time I have heard statements like this. What can we do to make sure we are doing our best to showcase a home yet not inflate prospective buyers hopes? I know that there are many agents here who are fantastic photographers that really can make the home shine in photos. How do you go about making the home shine but not too much?

 

Contact Scott Cowan, Rainier Real Estate. Licensed real estate salesperson in Washington at 253-219-1194 to list your property for sale or purchase a home in Tacoma, Gig Harbor, Puyallup, and the rest of Pierce County Washington. Gladly accepting referrals.

Copyright © 2008 By Scott Cowan, All Rights Reserved. Photographs A picture says a  thousand words but are they worth saying?

Call us today at 253-219-1194. Contact us by email if you prefer by using the email link on the right side of this page under my profile.

Disclaimer: Information provided within this post and blog is supplied by several sources and is subject to change without notice. All information is provided without warranties of any kind, either expressed or implied. Entries on this blog are the opinions and ideas of the author and are not necessary those of Rainier Real Estate, Inc.

 

 

 

Comments (17)

Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

Gosh, I've never heard that one, usually the photos are terrible and it is a nice surprise. 

 

May 02, 2008 12:08 PM
Scott Cowan
RE/MAX Professionals - Olympia, WA
Missy- You must be looking at my photos! I cannot seem to get my thumb out of the way no matter what I do. I agree usually it is bad photography and surprise! However, recently I have heard this more and more about listings. I'm just trying to figure out what is good "truth in advertising" =)
May 02, 2008 12:20 PM
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

I know exactly what you mean - I tend to underpromise in my MLS descriptions so that people are pleasantly surprised when they get in the door. For example, I currently have a listing that is technically a two car garage, but it would be tough to actually get two cars in there.  So, I listed it as a one car so that I'm not attracting people who MUST have a full two car garage. Those who are happy with one are deliriously happy with the almost-two. 

Photos, though.... hmmmm... that's interesting. I guess if I had to make a choice, I'd err on the side of having great photos. Do you have any examples of what you mean? 

May 02, 2008 01:00 PM
Scott Cowan
RE/MAX Professionals - Olympia, WA

Jennifer- I don't want to share the photos as I do not have permission from the agent that I am referencing. I don't think that they would be too happy to be the example for this post. 

I will make reference to the photos that use multiple shots at different exposures to create a warm and rich photo. Are they really accurate of the room/home that they are showing? I mean they are beautiful but are the accurate?

Best,

Scott 

May 02, 2008 01:04 PM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

Scott - What an excellent question (I say that because I have been wondering myself).

How about shooting from the house, the view, the pool, the neighborhood, etc, with just a few shots of the home itself?  Maybe pique the looker's curiosity so they want to get in and see it.  Sometimes you see all the hype about a movie, you get there and have seen all of the best scenes already.  You are naturally disappointed.

Paul Slaybaugh kind of accomplished this on one of his listings, but I can't remember which post.

May 03, 2008 03:42 PM
Clint Miller
Real Estate Pipeline, Inc. - Missoula, MT
I have a couple of agents that have told me that same type of story.  One thing they did to avoid it is get a really good stager.
May 03, 2008 03:43 PM
Susan Peters
Dove Realty Inc. - Seattle, WA
The Better it Looks the Better it Sells

Scott,

I think you can get excellent but accurate photos. The key is to have the property in really good condition, spotlessly clean and appropriately staged if necessary. Also you need to be careful about having the angle be too wide.

I'd check out your competition and pick a photographer who you think will do the best job without setting the buyers up for disappointment.   

May 03, 2008 05:41 PM
Michael Cole
CPG Tours - Corona, CA

At least they looked at the house...which is one of the main objects of using photos. Now, if the photos misrepresent the property, then that is a different issue. But I think you absolutely need photos.

Just my 2¢ 

May 04, 2008 12:38 AM
Ted Baker
Carmody and Associates LLC - Winter Haven, FL
MidFloridaMediation.com

Scott - There will always be a tension between advertising and product.  Just as your resume is your tool to get the job interview - but you get the job by your performance in the interview.

I believe the photography should be accurate but inviting.  Your object is to get the potential buyer to want to come to see the house.  The best outcome from the picture is the personal visit to the listing - after that it is up to you as the salesman to be familiar with the features of the house and neighborhood.  

If the chemistry does not develop between the buyers and the house - I do not think that is the fault of the photographs.  Take the buyers to the next house.  But you have done your job for the seller of the first listing.  

 

May 04, 2008 04:18 AM
Mike Saunders
Retired - Athens, GA

Photos are a double edged sword. Bad photos mean fewer lookers. Glamour photos, people go away disappointed. But good photos, well framed, well lit, they set more honest expectations. The purpose of the photos are to attract the buyers. Today, we need them more than ever with more and more people going to the internet before even walking out the door to look at prospective homes.

 

May 04, 2008 05:52 AM
Scott Cowan
RE/MAX Professionals - Olympia, WA

Virginia- Thanks, it has been "bothering" me for a while now. I want my listings to look great don't get me wrong. I just want them to look accurate. Some photographers do such a great job that the house is a let down when you actually see it in person. I'm sure that if the photos were not so fantastic that the house would of looked better in real life and the buyers would of liked it more.

Best,

Scott 

May 04, 2008 01:03 PM
Scott Cowan
RE/MAX Professionals - Olympia, WA

Clint- Agreed if the inside looks good then it can make up for the disappointment of the glamor shots.

Susan- Excellent photos are crucial it's just the ones that make the house look like it is ready to walk down the red carpet that can create the disappointment.

Michael- Yes! you must have photos and good ones I agree 100%

Ted- I see your point. Yet, if the photos are touched up and the buyers got their hopes up and are disappointed due to unrealistic expectations.... are we risking losing sales?

Mike- Thank you for your comments. I agree with you. With a lot of searching being done online photos are vital. Quality well thought out photos. Like I said earlier just don't let me take them =)

 

Thanks everyone for your comments. I appreciate the feedback.

Best,

Scott 

May 04, 2008 01:08 PM
Jennifer Hartwick
Crane and Crane Real Estate - Columbia, MO
I know I have seen pictures of some beautiful large open yards, then while I'm previewing the listing, the agent has taken a picture of the side yard that overlooks a park onlyi to find the backyard looks directly into the neighbors house.  So glad I previewed before hand for my, "I want a private backyard" buyer!
May 04, 2008 02:04 PM
Julie Kippen
Vernal, UT
I have not thought about this happening. I can see how it could be a problem. Something to think about.
May 04, 2008 02:46 PM
Scott Cowan
RE/MAX Professionals - Olympia, WA

Jennifer-Yep, I dont mind those as much as the ones that have been so heavily edited with Photoshop that you can just tell it is a galamor shot.

Julie- Indeed it can be a very fine line between good photography and good touch up work =)

Thanks for the comments!

Best,

Scott 

May 05, 2008 03:58 PM
Lee Jinks
Jinks Realty - McAllen, TX

I tried to comment on this blog yesterday, but had a problem with the computer and it didn't upload.  Since then, I have a question.

First, good photos are paramount.  I had a buyer looking for a $500K to $1M home in a market where the median price is $123K.  No matter how many times I sent him the MLS sheet on this house, he refused to set an appointment, but after the listing expired, I asked the seller for permission to photograph the house.  I sent these photos to my buyer and he had to see the house.

On the other hand, I had a $90K listing that I did a twilight shot on, because it faces North, and another agent said I did too good a job on the photo.  One of his buyers refused to see the house after driving up.  I had not altered the photo in any way.

My question is, "What is a glamour house photo?"  At what point does a good photograph become a glamour shot?  We have had endless discussions about the ethics of photo editing.  The bottom line is that you have edited the photo once you press the shutter button.  Where you stand when you take the photo will include some things and exclude other things.  The camera processes the photograph and adjusts the color, sharpness and tone.  When I get the photo on my computer, I will adjust these settings to my liking and correct for lens distortion.  All of these things are to more accurately portray the listing.  What do I have to do to make the photo a glamour shot?  I think it is understood that editing out something that is permanent would be unethical.  What else could cause a problem?

May 06, 2008 01:29 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA
Scott:  No matter what the price range, I think photos are important.  What might be better is to save the money on the professional photographer and do them yourself.  They would be better representations of what you will see when you visit the home.
May 06, 2008 08:38 AM