Silence Is NOT Golden in a Real Estate Transaction.....

By
Real Estate Agent with Keller Williams 414-525-0563 57026-90 Broker

 There are times in life...and in business...when "Mummmm" is the word...less emotion, more common sense...less anger, more constructive action.   Then....there are many times gold nuggetwhen not responding is ...unprofessional, not constructive, unprofessional...annoying...and the irritation list continues.  One side is left clueless while the other....ponders their options...seeks legal advice or remedy..decides nothing said is better than the "wrong" thing.lawsuit

    Keeping lines of communication OPEN...knowing what you don't know...not Assuming....we are negotiators...advocates... and those roles are not fulfilled saying nothing.

     Time is of the essence....so says the contract...honor your obligation to BE timely...No response breeds misunderstanding, contempt...invites costly legal intervention...is that in anyone's best interest ?  Probably not...the expression that "no one wins in a lawsuit but the lawyers" has a lot of truth.

   No one has all the answers...making assumptions...calling the "other side" untruthful without knowing the facts...only muddies all the underlying issues...and does nothing to resolve anything.

     Real estate transactions should be about resolution...albeit on some occasions...."spirited" the goal should be to negotiate, discuss...and resolve.  If you remain silent...nothing good comes of it. 

      Open communication is the word of the day...and every day in every real estate transaction. Listen...respond...Mummmmm is not the word.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 10/15/2016 10:59 PM
Topic:
Real Estate Best Practices
Tags:
open communication in real estate

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Rainmaker
3,603,513
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I agree with you. I love the post. I hope others will read it too.

Aug 31, 2016 05:47 AM #5
Rainmaker
669,523
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Sally K. & David L. Hanson - finding that win-win scenario is what both side should be looking at.  If you have other motives, you are probably looking at a lose-lose!

Aug 31, 2016 05:57 AM #6
Rainmaker
2,468,302
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Great post!  Have a wonderful day...due to AR issues I am late today!

Aug 31, 2016 05:57 AM #7
Ambassador
3,205,091
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Sally and David it drives me nuts when I send an e-mail or leave a voice message, and the recipient does not respond because they do not have an answer.  Just respond saying you don't have an answer, then I will no you received my message.  Don't leave me wondering.

Aug 31, 2016 06:01 AM #8
Rainmaker
2,623,639
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good evening Sally and David. Your insights and behaviors are second to none.

Aug 31, 2016 08:39 AM #9
Rainmaker
1,649,911
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Sally, I do hear you and I always speak my mind & if the other side is not rising up to the challenge I take over...sometimes harder than ever but protecting ones client is paramount...well said!

Aug 31, 2016 09:01 AM #10
Rainmaker
1,649,911
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

WoW it only took me 11 hours to have AR post this one!  

Aug 31, 2016 09:02 AM #11
Rainmaker
113,395
Melissa E. Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Communication is indeed key. It's so tough to have a smooth transaction when the communication isn't there.

Aug 31, 2016 11:35 AM #12
Rainer
271,995
Thomas McCombs
Century 21 HomeStar - Akron, OH

Communication is very time consuming and everyone wants the other guy to do more of it in most cases -- except when the other guy never comes up for air

When to speak and when to shut up is a skill that some never learn.  And I agree that failure to respond timely is unacceptable -- which is your point in this post -- in most real estate transactions.

 

 

 

Aug 31, 2016 12:15 PM #13
Rainmaker
1,191,366
Wayne and Jean Marie Zuhl
Hallmark Realtors - Clark, NJ
The Last Names You'll Ever Need in Real Estate

There is nothing more frustrating to a home seller or a home buyer when their agent is silent for too long. Good post!

Aug 31, 2016 08:57 PM #14
Rainmaker
1,841,933
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

I'm dealing with a broker now that has no clue about communication.  It's like slow torture working with him.

Aug 31, 2016 08:59 PM #15
Rainmaker
4,115,070
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is excellent advice to share and I will schedule an October reblog.

Aug 31, 2016 09:34 PM #16
Ambassador
2,963,488
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sally and David- even if you don't have an answer or time to give to the other person, call/email/text and let them know that. 

Sep 01, 2016 03:45 AM #17
Rainer
136,218
Theresa Akin
CORPUS CHRISTI REALTY GROUP - Corpus Christi, TX

The first words spoken or sent via email between 2 parties open the line of communication. At no time does one shut the door or even leave it ajar. Great post!!

Sep 01, 2016 12:38 PM #18
Rainmaker
1,030,978
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Open lines of communication are essential to good relationships with our clients and smooth transactions.  Excellent post!

Sep 01, 2016 04:16 PM #19
Rainmaker
3,783,862
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Sally and David.  It can be very frustrating dealing with a party that doesn't communicate in a transaction.

Sep 01, 2016 08:45 PM #20
Rainmaker
327,849
Woody Edwards
First Choice Realty, Inc - Chesterfield, VA
A Realtor® Who Answers His Phone!

There is nothing more frustrating than an agent that won't communicate.  You have to call him/her to find out all details.......

Sep 01, 2016 10:04 PM #21
Rainmaker
43,171
BARB KELLEY
NextHome Realty Center - Cypress, TX
The 'Golden' Experience Team!

Agree and congrats on your feature!  In my former legal career (25 years) and now 6 in RE, I see the failure to communicate as a huge issue.  It's awesome when we work with true professionals and clients who believe that communication is key.  But, there are always those that don't.  I think we need to find ways to see what's going on with them (everyone has their 'stuff') and then figure out a way to help. It's amazing how many will respect you and thank you by moving the deal forward.  Obviously, this doesn't always work, but definitely worth your time and effort.  Enjoy your Labor Day weekend!   

Sep 03, 2016 06:01 AM #22
Rainmaker
393,922
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

Very frustrating when you get the silent treatment from another agent...or you ask for information with no response...so you ask again and again...same thing happens with lenders and contractors. 

Sep 05, 2016 07:53 AM #23
Rainmaker
498,938
Kathryn Acciari
RE/MAX Professional Associates, with offices in Sturbridge, Charlton, Auburn, Spencer, and Shrewsbury - Sturbridge, MA
RSPS, SRS, REALTOR(R) Sturbridge-Shrewsbury MA

With all of the ways to communicate now, I am in contact with my transaction clients and partners pretty much every day. Sometimes it is just an "I don't have an answer yet" response, but people like to know you're keeping them top of mind.

Oct 15, 2016 11:13 PM #24
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Rainmaker
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce - Short Sale
For All Things Wisconsin Real Estate...Call the Hansons
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