Many might consider me a
horrible Realtor.
Why? Because I won't answer my phone and I won't call random people back, just because they want me to. Is that bad? Let me explain.
First of all, my cell isn't published online. My clients get that, and they can call all they want.
But I get WAY too many random calls (to the "office" published number)
I recently got calls regarding:
- Mobile homes in West Virginia (no joke)
- Solicitation to join HomeGain.com for the 4th time
- A $500 rental in DC that they need to see in 1 hour
- A question about a home 3 hours away, since they thought I was the listing agent (I hate how Homesdatabase makes it look like I'm the listing agent for all 65,000 homes in the DC area, I even had to blog about it and send the post to callers that leave their email)
I refuse to have the overhead of these "traditional offices," and hire a full time secretary to answer these calls just to tell them, "Sorry, can't help you."
So I use
AnswerConnect.com which is an actual operator that answers the phone with "FranklyRealty..." and proceeds to ask several questions. That includes
asking for the email address twice. And then they give a warning that if you don't leave an email, due to the overwhelming solicitations, you will probably not get a call back. I should change that to "will not get a call back."
So If I get a message from somebody that I don't know, and they refuse to say what it is regarding, and they refuse to leave an email and all they say is "Have Frank call me." Sorry I won't. Too busy for that.
What I will do is
- Google their phone number to look for their email (works 50% of the time) and send them a questionnaire (and now a link to this post)
- Sometimes I will send them a text to the # with a "email me at..."
But to call a random person back because they want to chit chat? Sorry.
I would rather dedicate my time to my clients and focus on their needs then call back and play phone tag 50% of the time, with somebody that 90% of the time is a wasted call. So it might be hard to initially get a hold of me, but hopefully people will see that it is well worth it.
Do I lose business from it? Probably. Actually the Winner of the Apprentice called me to have me
help her sister buy a condo. She hated the answering service... yet HER cell phone isn't published online. (I texted her, that worked).
So if you got an email that is linking you to this blog post, I hope you understand. This is how I am able to stay sane.
You can email me, twitter me, gtalk chat with me over at my other blog, but whatever you do, if I don't know you...
don't call me. And don't take it personally if I don't call you back.
Writen by Frank Borges LL0SA- Broker FranklyRealty.com
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