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Self-promotional real estate copy – remember the basics…

By
Services for Real Estate Pros with Marte Cliff Copywriting

One of the basic rules in writing self-promotional marketing copy is this: Remember that it’s not about you.

 

A few months ago I wrote about an agent who started sending postcards to my son after his listing expireds. Now we've gotten ten of them, and every one violates the basic rule...

Every card begins with "I," and every paragraph is about the agent. Ugh. But he's definitely not alone in this practice. 

When you want to promote your services, it’s easy to mistakenly think that your message should be about you. 

But effective self-promotion is never about you. It’s always about your prospect and the benefits he or she will enjoy from working with you. 

So never, ever begin a marketing message with the words “I” or “we.” And then, I- itisas you get into the body of your copy, strive to use those words sparingly. A good rule of thumb to follow is to use some version of “You” at least 3 or 4 times as often as any version of “I.” Your software should have a “find” feature. Use it to find and count each version of both words. 

If you find you’ve gotten focused on you rather than your reader, turn some sentences around. 

Just to give you an example, here’s a headline from a marketing piece that was sent to me for revision: 

“What We Want Our Clients to Know About Buying a Home”

There are two things wrong with this headline: 

  •       It's about the writers and what they want.
  •         It de-personalizes the message to the reader, because it's focused on some unknown clients.

Here’s a better headline:

"What you need to know about buying a house."

 

See how easy it is to shift the focus from you to your prospect?

Now do the same with your opening paragraph and all the paragraphs that follow…

There IS one exception: Your agent bio. Your readers expect that to be about you. But even there, the overuse of "I" can turn people away. So do remember to focus on how what you do and who you are is a benefit to clients.

Comments (22)

Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

Sep 21, 2016 07:36 AM
Marte Cliff

Thank you! 

Sep 21, 2016 09:33 AM
Kathy Stoltman
Ventura, CA
RETIRED

I need to review some of my letters to be sure I am not doing this. Thanks for the tip.

Sep 21, 2016 08:18 AM
Marte Cliff

Kathy Stoltman It's always good to check, just because it's so easy to slip into that habit. 

Sep 21, 2016 09:33 AM
Sarah Rummage
Benchmark Realty LLC, Nashville TN 615.516.5233 - Nashville, TN
Love Being Realtor® in the Nashville TN Area!

Great reminder! I am getting ready for a postcard campaign and I needed this!

thanks, 

Sarah in Nashville.

 

Sep 21, 2016 11:41 AM
Marte Cliff

Sarah, John Rummage - glad to be of assistance!

Sep 21, 2016 12:23 PM
Thomas McCombs
Century 21 HomeStar - Akron, OH

I is a hard habit to break, as trainers have claimed for years that prospects will be impressed that . . .you . . .  am a big producer with many credentials! 

Sep 21, 2016 12:06 PM
Marte Cliff

Thomas McCombs Isn't that crazy? They don't care about you, they only care about what you can (and will) do for them. 

Sep 21, 2016 12:24 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

I always seem to focus on I want you to know ..thanks   YOU should know

Sep 21, 2016 12:12 PM
Marte Cliff

Yep Hannah Williams always try to get that "you" in there. 

Sep 21, 2016 12:24 PM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Marte,

Since you are a great writer, I am sure you would be available to edit any really important copy?

Sep 21, 2016 12:25 PM
Marte Cliff

Thank you for the compliment. And yes, I do edit copy now and then. 

Sep 21, 2016 02:24 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Marte, Thank you for the tip and the reminder. I always learn something from your posts.

Sep 21, 2016 10:42 PM
Marte Cliff

Thank you Gita Bantwal - I appreciate that compliment. 

Sep 22, 2016 01:26 PM
Roy Kelley
Retired - Gaithersburg, MD

This is great advice to share with real estate professionals. I will schedule a November reblog.

Sep 21, 2016 10:52 PM
Marte Cliff

Thank you Roy Kelley

Sep 22, 2016 01:27 PM
Terry McCarley
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

Great advice as always!!!  It is all about the buyer / seller!  Ego and self promotion equals failure.

Sep 22, 2016 12:50 AM
Marte Cliff

Terry McCarley - Yes, while you're doing self-promotion, you can't let it show! It's a balancing act for sure. 

Sep 22, 2016 01:28 PM
Olesa Islamova
Royal LePage Your Community Realty - Toronto, ON

Thank you Marte for reminding me how to promote our services without being annoying. It's true, it's not about us and how we do it. It's about them and how we can help them. Now, back to my promotional stuff for double checking if I made this cardinal mistake of marketing. Have a great day! 

Sep 22, 2016 01:45 AM
Marte Cliff

Olesa Islamova Thank you. I wish you a great day in return! 

Sep 22, 2016 01:29 PM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Marte - Great point, and probably the most frequently made marketing mistake in the industry. Sometimes it is assumed that the need to differentiate ourselves from our competition requires us to focus on ourselves, when it ought to be about the benefits to our clients.

Sep 22, 2016 02:49 AM
Marte Cliff

Dick Greenberg - I agree. This IS probably the most frequently made marketing mistake. 

Sep 22, 2016 01:29 PM
Jon Kolsky
Kolsky Realty & Management - Long Beach, CA
Licensed California Real Estate Broker

Marte Cliff ~ this is a great reminder to all working in the service industry. Marketing is a very key factor to our success, and we need to be mindful about the way we market to others

Sep 22, 2016 07:01 AM
Marte Cliff

Yes Jon Kolsky - and it doesn't matter which service industry we're thinking about. 

Sep 22, 2016 01:30 PM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Good evening Marte Cliff ,  Good point!  You gave a great example, as you're right about mailings being about I and we, instead of about the client.

Sep 24, 2016 12:01 PM
Marte Cliff

It's an easy mistake to make Larry Johnston - that's why we all need to be careful not to fall into the habit. 

Sep 25, 2016 02:44 AM
Carol Wilson
Your $imple Home - Toronto, ON

This was eye-opening, and will help as I re-write my website.  Same writing rules apply to stagers as to realtors....  Thanks very much.

Oct 03, 2016 12:30 PM
Marte Cliff

Yes they do Carol Wilson - they apply to all service providers. And, if you think about it, they apply to all products. 


We don't buy a pair of shoes because they're wonderfully made, etc. We buy them for how they make us feel, look, or perform. That other stuff is just to justify how much we spent on them.  

Oct 03, 2016 12:47 PM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Marte Cliff, in sales, it's always about the customer, not the provider. Simple to remember but we somehow make it about us often. Thank you for the reminder.

Oct 06, 2016 10:52 PM
Marte Cliff

Yes Beth Atalay - it has to be about the customer. But... it's SO easy for agents to slip into a mode of making it about themselves.

Oct 07, 2016 02:58 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Marte Cliff - indeed no 'I' when we work with our clients. Isn't it all about 'them' (except our bio, of course, as you mentioned.)

Oct 21, 2016 03:16 PM
Marte Cliff

Yes Praful Thakkar - it has to be about them. Otherwise they aren't interested! 

Oct 21, 2016 03:31 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

      A Realtor who blogs on ActiveRain has the words, "It's not about me, it's about YOU!" on his profile page.  He knows and understands.

Nov 21, 2016 11:20 PM
Marte Cliff

I agree Fred Griffin - he "gets it!"

Nov 22, 2016 12:42 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

So strange... I just re-read this post because of a re-blog, and I see two sentences written in some language I can't read. 

HOW did that happen?

I fixed it - didn't try to adjust formatting because I was afraid it would switch again. Now, I just hope it all stays written in English! 

Nov 22, 2016 12:43 AM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Yes I agree with Marte, it should be all about the CLIENT, not about the agent.

Dec 22, 2016 11:11 PM
Marte Cliff

Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900 - I wish I could convince most agents of that fact.

Dec 28, 2016 03:21 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning, Marte Cliff .... good advice for all marketing agents here.... people like to do business with successful people and it's important to tastefully shout out those success stories...

Dec 23, 2016 04:56 AM
Marte Cliff

Yes Barbara Todaro - and you are our resident expert at doing just that!

Dec 28, 2016 03:22 PM