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Sellers What’s Most Important to You When Selecting a Listing Agent?

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

What’s Important to You When Selecting a Listing Agent?

 

Choosing the right real estate professional to help market and sell your home is a critical part of your success, a process not to be taken lightly. And there's a lot to know about how to sell a house!

 

how to pick an agentThis post is not to tell you what to look for in an agent, although we’ll touch on that, but more about considering what’s important to you when picking the right person for that job.

 

While you might think you have no idea, especially if you are a first time seller, my bet is you do – there are things you are looking for, or hoping to find, in that special person that will have the weighty responsibility for helping you sell your property so you can move on with your life.

 

Maybe it’s their personality, or the fact they claim they are #1, or even that they quote you the highest listing price.

 

Let’s face it, you will likely make your decision to hire, at least in part, based on the issues that are important to you.

 

Here are some things I hear sellers tell me are important when they are considering different listing agents, in no particular order:

First Time Home Seller HandbookTrust

Honesty

The brokerage the agent works for

Has a marketing plan

Uses technology (or maybe you prefer someone who doesn’t?)

Lots of good quality photos and video

Regular communication

Flexibility with regard to my, and my family’s, schedule

Will tell me the truth – pricing, the home’s condition, etc.

Advice about preparing the home for the market

 

AND HERE'S SOME MORE

Someone referred to you by friends or neighbors

Selling the home quickly

Can explain the local market conditions

Getting the best price

References and testimonials

Willingness to listen

Lives in the neighborhood

Has sold other homes in the local area

Answers all my questions

Doesn’t embarrass me about how my home looks

Minimizes the hassles

Is viewed as the area specialist (or claims to be)

 

No doubt some of these strike a chord with you, or there may be something else that is very important to you in your decision to hire a particular agent. And because they are important you will either want to share these with the agents you are interviewing, or specifically inquire about them (e.g., do you have a written marketing plan; how will you market my home; will you use a professional photographer; what’s the competition for my house?) before making a decision.

 

An agent might even ask you about what’s important to you – I know I do, because I want to understand my potential client’s perspective, concerns, and questions. I even have a questionnaire on these issues that I share with prospective sellers.

 

While I started out by saying this post was not about suggesting what you should look for in an agent, a few comments are in order.

 

moneyFirst, some sellers pick the agent who gives them the higher list price, or is willing to list at what the seller wants even if market data show clearly that’s wrong.

 

Sure, everyone wants to get as much as possible for their home, but selecting an agent for that reason may be one of the worst reasons to choose someone – it’s likely to be a waste of time as it will limit showings and you sure won’t get the offer you want.

 

Who will suffer by this decision? You, because your house won’t sell.

 

Secondly, you may not like it, but you need to hear the truth…about a bunch of things, like market conditions, the real value of your home, the overall condition of your property, and what needs to be done to make it market-ready. So you want someone you will be honest and truthful with you, and not just about getting the listing but about the transaction from start to finish.

 

For some other thoughts you might want to read, and seriously consider, 8 Things Sellers Should Expect From You as Their Listing Agent.

 

I’ll leave you with this parting thought. Keep in mind what you are trying to achieve by selling your home and why that’s important. It might be to down size, to find a larger home for growing family, to move to a warmer climate, or to live closer to grandkids.

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


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Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

These are great points and worth sharing again and again. It isn't always about commission.

Sep 22, 2016 01:46 AM
Jerry Murphy, CRS, SRES
Long Realty West Valley - Anthem, AZ
Anthem, Phoenix, and Scottsdale AZ Real Estate

How about how pretty the agent is? I once lost a listing from an aging gentleman because he thought the other agent was pretty.  He had a terminal illness and wanted a pretty face to look at before he passed on.  What am I chopped liver? Months later after the gentleman passed on I got a frantic call from his daughter stating that the "pretty agent" was just awful.  So, maybe one word of advice to sellers would be, don't base your decision on appearance.  Great post Jeff. Very helpful.

Sep 22, 2016 02:34 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

We hired a broker (boat, not house, but still same thing) in June and long story short....we will be relisting in the spring with a different one. To say he lacks communication skills would be an understatement. It's been torture to say the least. 

He seemed perfect for the job when we interviewed him and he came recommended by a real estate agent I do staging for. Even when you do your homework you can still regret your choice.

Sep 22, 2016 05:29 AM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Jeff Dowler, call (760) 840-1360 Real Estate Agent with Solutions Real Estate CalBRE License, to Carlsbad, CA.

Sep 22, 2016 07:04 AM
Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

Great post Jeff. As with most decisions in life, sellers need to set expectations for themselves when they choose an agent. Although on the surface it might look like we all do the same thing, we don't. Or more to the point, we have different ways of doing it. 

Sep 22, 2016 09:16 AM
Jean Richer
Keller Williams Realty Inc. - Orléans, ON
Straight Talk on Real Estate

Great post! It's a big decision for sellers. In my opinion trust is one of the major factors in their decision making process

Sep 22, 2016 10:50 AM
Cheryl Dukes . . . . . Intown Atlanta
Guaranteed Offer for your Home - eXp realty - Atlanta, GA

I've run into these 2 which I read in Jeff Dowler and Jerry Murphy's comments:  

1. The brokerage the agent works for. 

2. How about how pretty the agent is?

Sep 22, 2016 12:02 PM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Jeff, this is one of the areas that sellers don't generally perform their due diligence very well. Far too many are swayed by recommendations...even though that agent may not be the right fit.

Rich

Sep 22, 2016 10:37 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Thanks for the compliment Harry F. D'Elia  I have several more planned!

Kat Palmiotti  - thanks for bringing up the low commission selection criterion - I suspect there are a good number of sellers who use this as a major point in the selection process. There's a reason for the low commission and it's not likely in the seller's best interest.

Jeff

Sep 23, 2016 01:14 AM
Stephen Arnold
HomeSmart Elite Group - Scottsdale, AZ
CRS, GRI, SFR

Like the post Jeff!  You mentioned honesty and i'm in agreement with Kat's comments...agents should be upfront and to the point with sellers in regards to the recommended price range when taking (or rejecting) the listing.   

Sep 23, 2016 02:12 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Beth Atalay  - thanks for the compliment. It IS their decision, whether it's based on good information and sound reasoning, or not. I suppose there are times when things still work out even when the rationale for the hiring selection is not the best.

Thank you Andrew Mooers I appreciate the kind words.

Jeff

Sep 23, 2016 03:49 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Richie Alan Naggar  - yes I think that's true. I appreciate the compliment!

Michael Jacobs  - thank you!! The right representation can make such a difference to all involved, and it's what the sellers deserve

Debbie Reynolds  - definitely not. Thank you for the kind words

Jeff

Sep 23, 2016 09:06 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Jeff Dowler - I am sure the most important thing the sellers should ask for is - is the agent going to tell the truth?

Sep 23, 2016 03:19 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Jerry Murphy  - thanks for bringing up a very valid point. Appearance really shouldn't be a basis for a decision (unless, maybe, if someone is a real slob, etc.)

Sharon Tara  - I remember you telling us about this. Interesting that this fellow cam so highly recommended. One has to wonder! Too bad you found out he was not what you thought you were getting.

Jeff

Sep 24, 2016 04:37 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Great post Jeff! Hope all the sellers read it - very good pointers. Too many go either with their "gut" (which may err), the top producer or the one with the highest number. There is so much more!

Sep 26, 2016 04:16 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Denise Hamlin  - that is an excellent point. The way we go about doing certain things can make a huge difference

Thank you Jean Richer  - trust, or lack of, is a HUGE issue

Cheryl Dukes - Premier Luxury Marketing Consultant - Atlanta  - and neither of which are important.

Jeff

Sep 26, 2016 04:20 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Jeff Dowler - How did I miss this?  I saw it through Debbie Reynolds re-blog. Congrats on the Feature and well deserved!!

 

Sep 26, 2016 08:46 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Jeff. You have done a great job with this. All criteria is important, but ultimately you need to feel secure about your choice.

Sep 26, 2016 10:37 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Richard Iarossi  - I think that is often the case. You see some MLS listings and you have to wonder

Stephen Arnold and there's a that bit in the Code of Ethics on this issue and not misrepresentating

Praful Thakkar - sometimes hearing the truth is tough, but it's the best approach in you are doing your job

Jeff

Sep 26, 2016 11:40 PM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

You put together a great list to help sellers select a good listing agent. It's very important to keep the seller's motivation in mind so we can understand and address their concerns and issues. Great job on this post!

Nov 07, 2016 04:08 AM