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We had to fire a client and a Realtor "partner" yesterday

By
Real Estate Agent with 5305573559 CA 01700374

It is not something we like to do ... obviously.  But it had to be done. 

We were working with an investor client who was purchasing several investment deals.  Upfront we had several weeks if not a month trying to get the builder to get clear on their investment model.  Initially our team identified red flags about the deal in which we shared with our client.  We gave him advice on how to structure his contract so that he could protect his credit and ran through each red flag as if we were to participate in the deal ourselves. We even went as far to express that if it were our money we would not move forward. Keep in mind we are the lenders.

Whether the client didn't believe us or he just wanted to drink the cool-aid... he still wanted to move forward. We are not talking little red flags.. these were huge red banners.  We even went to the Realtors who were representing the investor and voiced our concern.  Of course we want to make a commission but if we see our clients walking towards a big black hole... WE WILL ALWAYS YELL STOP!

To say the least we were absolutely disappointed by the so called "investor friendly" Realtors.  I just don't understand why you would not have your client's interests ahead of your own.  Why be so short minded and focus on their $12k commission instead of focus on doing the right thing for the client.  The commission will always follow ALWAYS.... And usually (not this case) 10 fold. I don't know about you but I like to sleep at night!

So we moved forward with the deal (after some red flags were addressed) and came all the way up to requesting the loan documents. Right before we were to close we were asked to reduce out commission by the builder and buyer so that we had to take money out of our pocket to close the deals (if you factor all the time we had already invested).  AFTER 3 MONTHS WORKING ON THESE DEALS - because the builder could not get it together. Their promised return on investment was not there so they asked us to pay for it!!  Basically what happened was the client went behind our back to work directly with builder and find alternative financing (witht he builder) who would do these deals for "almost free". This was so disappointing to us since we felt we did more for the client than the Realtor who represented him.

Looking back we should have never got involved.  To say the least we will never do business with the Realtor again and the client is now on his own. 

The fact is clients like this need to be immediately addressed.  They suck up your time energy and money and rob your other clients of the service they deserve! I would much rather work with someone who appreciates our work and know that we will always keep their interests ahead of our own. 

So we wish the client luck and hope the deal goes well for them. As far as the Realtor partner.... no comment!

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eXp Realty  L#01700374
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Konnie Mac McCarthy
MacNificent Properties, LLC - Cobb Island, MD
Broker/Owner - VA & MD "Time To Get A Move On!"
I have learned this too..people have no respect for our time an effort.....so I have started telling people upfront, what I do, and what I expect from them...it's a two way street, if they can't agree up front, to my terms, they can find another agent....someone with good intentions will always respect the fact that you will give loyalty, and expect it in return..
May 03, 2008 03:41 PM
Steve Homer
The HBH Group (Keller Williams affiliate) - Round Rock, TX
Konnie:  That is the only way to set their expectaions.  I know several REALTORS now that put a service fee in their buyers and listing agreements.  If you don't buy from them and complete a transaction, you owe the REALTOR a several hundred dollar service fee.  I am toying with that idea myself.  The days of loyalty to a professional are long past I believe.
May 04, 2008 12:00 AM
Erin Newington
5305573559 - Grass Valley, CA
Sierra Foothills Realtor

Konnie and Steve: Thanks for your input. Konnie, I would be interested in some examples of how you tell your client your expectations. Steve we have toyed with this too!  A simple $300 application fee but we are afraid that we would scare them away.  Right now we require the client to pay for the appraisal out of their pocket so they have "skin in the game".  That way if they back out as this client did, they are left with the $1200 (multiple props) instead of us.

May 04, 2008 03:56 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Personally, I wouldn't give these buyers a second thought. They obviously did not deserve your efforts. There is tons of business to follow with people who respect and appreciate what you do. Don't give it any more negative energy than you feel is absolutely necessary. Just keep on getting on. The fruits of your labor will follow.


May 05, 2008 01:37 PM
Erin Newington
5305573559 - Grass Valley, CA
Sierra Foothills Realtor

Elizabeth: You are totally right!  It is funny (not really) how negative energy can affect your work flow.  As soon as we released these clients we had three deals come in!  I love how that works!

 

 

 

May 06, 2008 09:03 AM
Bart Whitmore
Keller Williams- Louisville - Louisville, KY
Real Estate Agent
well I hope that it works out for you, I agree with letting it go and moving on.
May 06, 2008 12:46 PM
Tina Maraj
RE/MAX One - Fullerton, CA
Celebrating 30 Years of Real Estate Sales
Good for you. It takes a strong agent to know when to get out of a potentially bad transaction. 
May 07, 2008 02:04 AM
Paula Hartwick
Royal LePage Gale Real Estate - Kanata, ON

Very, very well said. I'm still recovering the the most nightmarish deal I could have ever imagined...

Oct 20, 2008 05:44 AM
asd asdasd
asdasd - Albany, NY

Bad business and it will come back to them eventually.

Oct 22, 2008 08:46 AM