offrs.com Reviews and Commitment to Customer Happiness

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Real Estate Technology with offrs.com

One of the most important aspects of running a business is to communication with customers. We strive each day to learn how we can improve from our customers, and our entire team at offrs.com is motivated to do what we can to help our customers. But it's not easy.

Here are some challenges you may face as well with customer support and keeping customers who are frustrated or upset engaged as you walk them through the solution:

1. Some customers today automatically believe they are being screwed. Unfortunately this is a challenge for every business. It doesn't really matter the magnitude of their issue, it seems like everyone goes from 0 to 60 and is yelling at your customer support people before they had a chance to even understand what is going on. My theory is that either 1) people believe they need to be angry in order to get the problem fixed or 2) people have been screwed over so many times, they just assume odds are it's happening again.

Either one is not ideal. We instruct our customer support to always make it right. Sometimes this is tough because expectations may be out of whack, or the customer wants something that is beyond our ability to devliver - but most for the most part it seems to work well.

2. Many customers don't take the time to learn the product (or even use it).  One of our biggest challenges is having customers invest time into learning the product and doing the training. When they skip the training, they find themselves calling support all the time and they begin to get frustrated. 

3. Many customers have unrealistic expectations. This is one of the biggest challenges of any product or service business. Making sure customer's expectations are aligned with what we can deliver. We invest a lot of time and energy into trainign and onboarding clients so they have clear expecations on what needs to happen to be successful with our product. 

It's important to understand both sides in order to provide good customer care. 

Knowing how to guide customers to have a good experience is step 1 in building a relationship, and then of course after they begin having a positive experience you want them to share that experience in a review or a testimonial.

Here is an example

This of course is not easy to drive positive reviews. Most reviews on the web are negative. But when you do have a negative review it's important to reach out the customer and find out why they posted a review instead of approaching you directly.

I am blogging about this to simply share our experiences and perhaps it helps you think about how you can make sure you have an open line of communication with your customers. 

 

 

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Ambassador
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Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900
Get Results Team...Just Call (408) 252-8900! - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Thanks for a helpful article about your Offrs.com system.

Sep 27, 2016 04:21 PM #1
Rainer
4,930
Nickisha Shell
Long & Foster Real Estate, Inc. - Mitchellville, MD
Serving Your Community

How much east coast (Mid-Atlantic) business are you all doing?  Just curious as to how effective this would be in my area?

Dec 10, 2016 07:54 AM #2
Rainmaker
9,746
Rich Swier
offrs.com - Sarasota, FL
We Predict Future Listings

Nickisha. Thanks for comment. You can register for demo on our website offrs.com. We have over 5000 agents on our platform. East coast to west coast.

Dec 10, 2016 07:56 AM #3
Rainmaker
48,576
Beatrice M. Stambulski
John Aaroe Group - Sherman Oaks, CA
Sherman Oaks Real Estate

How many agents per zip code?

Jan 16, 2017 03:27 PM #4
Rainmaker
9,746
Rich Swier
offrs.com - Sarasota, FL
We Predict Future Listings

We license our product exclusively to one agent per territory.

Jan 16, 2017 03:56 PM #5
Rainmaker
48,576
Beatrice M. Stambulski
John Aaroe Group - Sherman Oaks, CA
Sherman Oaks Real Estate

What is the difference between your program and SmartZip?

Jan 16, 2017 06:48 PM #6
Rainmaker
9,746
Rich Swier
offrs.com - Sarasota, FL
We Predict Future Listings

The difference between us and SmartZip can be found at http://offrs.com/offrs_smartzip.cfm

The big difference is we verify our data and generate leads proactively, and don't depend on direct mail. Also we are exclusive.

Jan 16, 2017 07:11 PM #7
Rainmaker
48,576
Beatrice M. Stambulski
John Aaroe Group - Sherman Oaks, CA
Sherman Oaks Real Estate

Thanks! I set up an interview for Thurs.

Jan 17, 2017 03:52 PM #8
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Rainmaker
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Rich Swier

We Predict Future Listings
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