I just read a great article about Ohio women that said that Amazon knows her better then her husband?!
The piece features an Ohio woman, Pamela Meyers, whose Amazon recommendation emails are better than her own husband's choice of gifts for her. According to the article he "bases his gift-giving choices primarily on what is needed around the house, what he would like to own, and, most notably, what objects are nearby."
The Onion writes that Amazon, on the other hand, "...picked up on my growing interest in world music so quickly, [sic] but I absolutely love this traditional Celtic CD," Meyers said. "I like it so much more than that Keith Urban thing Dean got me. I'm really not sure what made him think I like country music."
The more you understand your customers' needs and wants and develop communication strategies and tools to reach your customers with targeted relevant messaging the better. This messaging extends across multiple channels including print and online. The more you learn about your customers, the better you can connect with them by providing the content they want and the products and services that they are likely to purchase. Your first step would be to define your ideal costumer and then direct your marketing message's accordingly. Be smart with your marketing dollars as they can be your best investment ever and yet so many just go waisted!
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Sonja, great post! very interesting analysis of targetted marketing.