Reshoot or Not Reshoot?

Late last year we did a virtual tour for one of our occasional realtor clients (it was his third tour).

In April we were called by another one of our clients from a different real estate office to do a new tour for her - it was the same home.

In the past we have had tours on listings that changed hands in the same office. Both of the original listing agents gave permission for the new agent to use the tour on the "new" listing.

This time the listing had expired and the owners had gone to a new agent and a different office (not even the same franchise).

What to do? The original agent would not give his permission to transfer the tour. We decided that we had to reshoot the tour for the second agent. We were a little uncomfortable charging twice for a tour - but we did go out and photograph the entire tour a second time. The homeowners were a little surprised to see us again - but they understood the situation.

What do you think?

Four Seasons Virtual Tours is a full-service, true 360 degree virtual tour provider serving Northwest Indiana and the South Chicago Suburbs.

 
Posted by Debra Higgins on 05/04/2008 05:58 PM   Comments (2)   , ,  
Post is included in group: Realtors®
Post is included in group: Real Estate Virtual Assistants Group
Post is included in group: RTV Virtual Tours
Post is included in group: Northwest Indiana - Chicago Southshore
Post is included in group: Northwest Indiana - Building a Great Community

2 Comments on Reshoot or Not Reshoot?

We have had this happen to us a couple of times.  We do reshoot.  Especially if it has been several months and the seasons have changed.  Then we definately want new exterior photos.  It does make for a somewhat strange situation, but in the end we figure we are working for 2 different realtors who both want to purchase the services (and tools) we provide. 

05/05/2008 07:32 AM by Gary and Rebecca Bolda (Ark-La-Tex Virtual Tours )

Strange - I haven't run into this situation yet.   I would simply re-shoot and say like Elvis, " Thank You Very Much".

05/05/2008 09:46 AM by Renard Johnson (Creative Realty Solutions, LLC)

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Virtual Assistant: Debra Higgins (Four Seasons Virtual Assistance)
Debra Higgins
Crown Point, IN
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