Late last year we did a virtual tour for one of our occasional realtor clients (it was his third tour).

In April we were called by another one of our clients from a different real estate office to do a new tour for her - it was the same home.

In the past we have had tours on listings that changed hands in the same office. Both of the original listing agents gave permission for the new agent to use the tour on the "new" listing.

This time the listing had expired and the owners had gone to a new agent and a different office (not even the same franchise).

What to do? The original agent would not give his permission to transfer the tour. We decided that we had to reshoot the tour for the second agent. We were a little uncomfortable charging twice for a tour - but we did go out and photograph the entire tour a second time. The homeowners were a little surprised to see us again - but they understood the situation.

What do you think?

Four Seasons Virtual Tours is a full-service, true 360 degree virtual tour provider serving Northwest Indiana and the South Chicago Suburbs.