What type of service do you EXPECT from a Title Company? Does that match with what type of service you REQUIRE from a Title Company?
I believe that an awful lot of Realtors, Lenders, Attorneys, Developers and Buyers are short changing themselves when it comes to the service they get from the Title Companies which they choose. Some professionals are using their Title Companies merely as a business where they place their order for title-work and show up for settlement and accept whatever happens in between. They are forced to order their own payoffs and certifications as well as other services. They are bogged down with being forced to handle all sorts of mundane details, while they could be handling potential buyers and sellers. They are frequently faced with surprises at the settlement table (and not the good type). The most troubling aspect is that somehow all this seems to be acceptable as the "Status Quo".
A Title Company is an extremely valuable resource for all parties in the Real Estate Settlement process. The Title Company should be contacted prior to the listing or contract acceptance to long after the policy has been issued. The Title Company should be providing logistical support to its affiliates by way of continuing education for the experienced professionals and mentoring of the newer ones.
Service should consistently go above and beyond your expectations. Settlements should merely be a matter of executing the documents and transferring the title, not a 3 hour exercise in futility. There is no substitute for experience and hard work. Your Title Company should be offering all these services, with a smile! If you aren't receiving the best, maybe you should reconsider.
I'd be interested in hearing any of your comments on this matter.
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