4 Habits for Successful Realtors
Being in the customer service business is always hard. There are new challenges one faces every day and no two problems are ever the same. What makes a successful agent? It is the passion that the Realtors give in their ever day work life that makes them stand out! Below I will give the 4 habits I have noticed that have truly helped agents become successful in the Real Estate business.
- They return calls and emails promptly. These are the agents that receive a lead and don`t let go. They are the ones who immediately make contact and always follow up. They answer the phone and are always happy to stay on the phone with nervous clients to answer questions they may have about the buying/selling process. They set up a rhythm of continued contact, whether it be through texting, email, or phone calls. The agent should mirror the client`s communication style; if the client prefers to text, the agent will text them or if the client prefers to talk over the phone, the agent should call. The client needs to feel as if the realtor is giving them their full attention and that they important to them.
- They are updated on the latest technology. They are the iPad, tablet, and smart phone addicts. They make sure they can do anything from anywhere. They take their work with them everywhere, literally.
- They are neighborhood experts. When it comes to successful agents, they are walking, talking encyclopedias of neighborhoods. Ask a question about a street and they know what’s on the market, what sold recently, and the overall status of the neighborhood. If a client tells you what they are looking for in a neighborhood, the street names and housing locations should come tumbling out.
- They explain everything they are doing. When they meet with the client for the first time they explain the process, the potential roadblocks, as well as how they would overcome them, and a few scenarios that could occur as well. They let the client know that they are negotiating, they keep in regular communication, and they adjust their strategy as needed. This not only helps the client and agent keep track of the buying process, but it also allows the client to have full trust in their agent, which may lead to a less stressful buying/selling process.
Overall, great customer service is about two things, authenticity and knowledge. Agents that succeed are those who are able to treat each client’s purchase as vitally important. They are able to steer the client through any bumps in the road through their buying/selling process and leave the client feeling that the whole process was as easy as possible.