Nvrwrong - Lesson Learned

By
Real Estate Agent with www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 228209

Nvrwrong - Lesson Learned

A friend of mine, who is married to a surgeon, bought her hubby a personalized license plate years ago, "Nvrwrong."  It took everyone NO time to understand what it meant (NEVER wrong) as we know him well!  We thought it was the funniest plate we had seen around Charlotte!

 

nvrwrong

 

I also have a personalized tag and when was approaching my car after a client meeting, I thought of our friend's tag - I know someone who could use it more than our friend...and if there are 2 available, well, I have great candidates for them both - maybe NVRWRNG2!

 

Never wrong #2

 

Trying to save deals is what we do and sometimes, no matter how pre-emptively we strike, it's just not enough!

 

I much prefer a healthy debate than an arguement and to have someone shout at others that they 'KNOW' what they're talking about - when in reality, they don't - can be very frustrating to everyone!  They are the 'nvrwrong' type - we all know them!  When doing a business transaction with them, you really have to uber-prepare your clients...and sometimes the other agent.

 

I had a really nice sale that was very close to falling apart simply because of that mentality...and it was over a $100 repair that didn't REALLY need to be done!  

 

What would you do?  Probably the same thing that I tried to do - time is money and putting them back in the car is not an option.  We sould step in and pay the $100 for the repair and move on, right?

 

FrustrationWRONG!  Not this buyer!  The buyer refused to allow me to pay for the repair - vehemently - you know, the NVRWRONG type of response!  Not only that, the other agent wouldn't pay for the repair to be made and allow me to write a personal check to cover the cost.  OH BOY, TWO NVRWRONGs in one transaction!

 

I had explained - adnauseum - the monetary costs associated with this deal terminating to BOTH sides and they had been at a stand-off for a full week.  FINALLY, I set up a meeting with both of them, face-to-face and guess what?  They BOTH responded to a simple spreadsheet that I created to share the costs associated with termination!  Mind you, I had reviewed the numbers with both of them previously, one-on-one but, they didn't have the spreadsheet in front of them until our meeting.  

 

Sometimes it's the simple things - being face-to-face and having the visual to get your point across.  In this case, it shouldn't have taken that much effort, seriously.  I put a lot of thought into how to get my message across to these two "Nvrwrong'ers" and decided to make one final attempt at salvaging the deal.  Thankfully both responded but, I knew if I could only get one of them to see my point, that's all it would take!  Instead, I walked away from the meeting feeling relieved - I had convinced them both to meet in the middle and move forward.

 

If you see yourself as one who is 'Nvrwrong,' sometimes listening is the best medicine to cure your syndrome!  Try it - you and everyone you come in contact with will appreciate it!

 

Listen

 

© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com |Nvrwrong - Lesson Learned

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  1. Gabe Sanders 11/30/2016 11:45 PM
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Rainmaker
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Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Sometimes it is a matter of playing "broken record" over and over before it sinks in. Other times it's trying to think of 3 different ways to explain the same thing you've been already been saying without any sign of comprehension from the other side. And sometimes it takes a different visual approach. Kudos to you, Debe, for not giving up. Giving up would have been easier, in some aspects, I imagine, LOL.

Nov 28, 2016 01:16 PM #63
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

8 is a killer Lisa Von Domek (at least for me!) - I couldn't imagine 7!!  LOL

Nov 28, 2016 05:06 PM #64
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Thanks Lou Ludwig!

Debbie Reynolds - AMEN to that!  I just walk away!  Let them think they won - if you can't talk rationally and always have to be right, in your mind, you'll always be and even the Pope couldn't convince you!  Why would I waste my time trying?!!  With these folks, I had to though!  

Nov 28, 2016 05:09 PM #65
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Praful Thakkar - It is absolutely a last resort - this time, it was just their agent and my buyer.  I'm ever so thankful it worked!

 

Nov 28, 2016 05:10 PM #66
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Lise Howe - Thank you!  It does just suck the energy right out of you, doesn't it?! I'm thankful not to cross those people often but, this time, I had the pleasure of having a two-for!  LOL

Nov 28, 2016 05:13 PM #67
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I totally agree, Brigita McKelvie, Associate Broker - isn't it funny how much animals can teach us?! 

Nov 28, 2016 05:13 PM #68
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Nick & Trudy Vandekar - we do tend to get that with buyers until they realize just how special 'that house' is and they decide to be a bit more rational!  And, you're right, listening is KEY!

Nov 28, 2016 05:16 PM #69
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

LOL YES - this time it meant putting them back in the car, in the hopes of finding them something that they loved more - which I knew was a nearly impossible task!  And, that's SO true, Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents - this one took the 3-different-strategy method!  ;-)

Nov 28, 2016 05:17 PM #70
Rainmaker
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Margaret Mitchell
Coldwell Banker Yorke Realty - York, ME
Seacoast Maine & NH Real Estate

Hello Debe Maxwell,

I have a saying that tends to just jump out of my mouth:  "Sometimes being right is irrelevant."  I never disagree with the NVRWRONGs (love that plate!) but just like you, try to get them focused on the big picture.  Where being right on a minor point is irrelevant...

Nov 28, 2016 05:50 PM #71
Anonymous
Stavrula

It's a challenging business we work in. Been there myself many times. Sometimes it takes creative solutions and your extra efforts made it a win win for all. Good job.

Nov 28, 2016 05:58 PM #72
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Exactly, Margaret Mitchell!  Sometimes they just can't see the forest for the trees!

Nov 28, 2016 06:00 PM #73
Rainmaker
597,131
Laura Filip RE/MAX UTOPIA | 903-271-4978
RE/MAX UTOPIA , Serving all of Texoma - Whitesboro, TX
Your locally owned RE/MAX OFFICE

Great post thank you for sharing have a blessed night. 

Nov 28, 2016 06:04 PM #74
Rainmaker
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Diana Dahlberg
1 MONTH REALTY - Kenosha, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Debe Maxwell Love the license plates ... and I'm with you on find a solution when a buyer and seller can't come to an agreement that it might be best to meet at a table of negotiation.  There is just something about the buyer and sellers being together and realizing no one is out to get you ... and realize the benefit to compromise or meeting half way.  Great post and congrats on the FEATURE! 

Nov 28, 2016 07:17 PM #75
Rainer
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Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Debe,

Very funny story. Sometimes people get pig-headed about a minor fee, when they have just shelled out more than a thousand of non-refundable fees to get to that point. Time to get out the blood pressure meds, I guess.

Nov 28, 2016 07:50 PM #76
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Debe, so it's possible for 2 NVRWRONGs to make a right!

Nov 28, 2016 08:11 PM #77
Rainer
51,901
Virginia Youngblood
DO-STAGE! LLC - an ASPM® Home Staging Company - Charlotte, NC
DO-STAGE! LLC - Home Stager - ASPM®

Great post, Debe!  Thanks for sharing it and for shining in Charlotte as a proactive, superb Realtor/Broker

Nov 28, 2016 08:29 PM #78
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Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I recently closed a deal with an agent who has this attitude. I found her infuriating. Hopefully, we will never cross paths again.

Nov 28, 2016 09:43 PM #79
Rainmaker
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John Wiley
Jones & Co. Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Great post. I have long said, "You can win the battle, but lose the war". Thinking about the Big picture can lead us to Bigger wins.

Thanks

Nov 29, 2016 07:34 AM #80
Rainmaker
1,435,228
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Dealing with immovable objects.... part of the definition of being a real estate agent.   The challenge is identifying which participant is the object!

Nov 29, 2016 07:35 AM #81
Rainmaker
1,268,868
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Agent

Ugh! I think we've all had to deal with that NVRWRONG type many times!

BTW, I have a vanity plate on my car MRS4STR (Mrs. Foerster).

Nov 29, 2016 12:45 PM #82
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