Some Thoughts on Texting, Voice Mail and Cell Phones

Reblogger Praful Thakkar
Real Estate Agent with LAER Realty Partners

It is always good to learn about your client's communication style.

Chris Ann Cleland shares her viewpoint in this re-post.

Some Thoughts on Texting,

Voice Mail and Cell Phones.

Original content by Chris Ann Cleland VA License # 0225089470

Some Thoughts on Texting, Voice Mail and Cell Phones 

We all know that to be at maximum capacity to help serve our clients in the real estate industry, we need to be connected.  I am one of those rare birds, however, that is not comfortable having my cell phone on me 24/7.  I don't sleep with it by the bed.  After all, I'm trying to get a good night's sleep.  And I prefer not be awakened by work before I've had a chance to walk my way to the coffee maker and find true consciousness.  I also don't have it on me while performing tasks like cooking a holiday meal, opening Christmas gifts or spending time with my husband or family.  For those reasons, unless I'm working, out of the house or expecting an important call, my cell phone sits on my desk in my home office.  Anyone who needs to get a hold of me has my home phone number which rings to six phones in the house.  

Everyone has different levels of cell phone interaction and I don't think cell phone addicts get that.  Here are some of my cell phone pet peeves for those I communicate with, and those that communicate with me:

PERPETUALLY FULL VOICE MAIL--This is topping my list for a reason.  Two of the most important people in my life have this issue.  My husband and my assistant have sentimental voice mails they do not want to delete that have their voice mail boxes at capacity.  As a result, they prefer a text message.  It drives me bonkers because when I out in the car and can't reach one of them, I have no way of getting a message to them unless I pull my car over and text them.  Heaven forbid I have an urgent issue and no where to pull over.  I've even offered to buy my assistant a cell phone for business purposes, but she thinks that's silly and is going to address saving her sentimental messages elsewhere.  Having worked on my husband about that for years, I know that this is going to require adjusting on my end.

NON-TALKERS WHO PREFER TEXT--This is as bad as the first.  They see you called, maybe you can't leave a message because of the first pet peeve and they text you back.  Hello!  I may be driving.  Obviously, if I know you prefer text messages and didn't text you, there is a reason.  Pick up your phone!

ALWAYS ANSWERS THE PHONE, ONLY TO BLOW YOU OFF--What's up with this one?  There is someone I know that won't let a call go to voice mail.  I've been having an intensely private, face to face conversation which may involve highly emotional subject matter, and she'll pick up the phone, tell the person she can't talk and then expect me to feel like what we were talking about is important.  As a result, our friendship is practically non-existent.  On the flip side, I've also been the call she takes while being rude to whoever she is with.  When I get the, "I can't talk right now, can I call you back?" I wonder why the hell she didn't just let it go to voice mail.

CAN'T STOP LOOKING OR FIDDLING WITH THEIR PHONE--When you are out with someone and they seem to be lost in every little thing that happens on their phone, a person can feel like they are not important and are actually imposing on your time.  

TEXT WITHOUT A RESPONSE--A text message without a response should not be relied upon for anything that would need a Yes.  This is my license plate.  It would be great if you'd answer your phone when I'm calling from the car, or at the very least, have space to leave a message on your voice mail.confirmation.  This happened yesterday.  I spent the morning doing household chores, phone on my desk.  I had a 3pm meetibg with a gal who was picking up a piano at one of my listings.  There had been an entire text exchange about letting the owner know when we'd be there, blah, blah, blah.  The confirmed time was 3pm.  Before popping in the shower around 1pm, I check my phone.  There's a text that says she is on her way to the house.  I texted her back that the owner wasn't expecting her until 3pm and I wasn't going to be there until 3pm, and got no response.  I called and can't leave a voice mail because her voice mail was full.  Ugh!  Then my second pet peeve pops up and she texts back asking if there's a problem because she sees I called.  ARE YOU SERIOUS?  Did you read my text messages?  Just because you have the ability to send an immediate message doesn't mean the person received it.  And if you are sending a message changing a scheduled meeting time, you need to get confirmation from the party you are changing things up on.

THE COMPLAINER--We all know this person.  They sleep with their phone by their bed and then get angry when someone calls then at midnight....but THEY ANSWER THE CALL.  The complainer never realizes they are encouraging behavior like midnight calls because they must always answer their phone.  If you are going to live by the motto that you will always answer your phone, spare the rest of us the complaints about calls that interrupt you at all hours and at inconvenient times.  Your cell phone provider gave you voice mail for a reason.

These are my cell phone pet peeves.  Have any you want to add to the list?

 

 

 

Chris Ann Cleland, Bristow-Gainesville Real Estate Agent, 703-402-0037Chris Ann Cleland, Associate Broker-Licensed in VA

2014 Founders Club Member ($10 Million + in Production)

Top Producing Agent 2013 & 2011

Long & Foster REALTORS®, Manassas, VA

703-402-0037, ChrisAnn@LNF.com

www.NVARealEstate.net, www.SpeakingOfHomes.net, www.SellingBraemar.com

 

 

The opinions expressed in this post are those of Chris Ann Cleland, not those of Long & Foster REALTORS®.

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Rainmaker
595,301
Norma J. Elkins
Elite Realty Group - Morristown, TN
Realtor - Elkins Home Selling Team

Communication with clients is kind of like the whole situation with your credit/debit cards.  Some places you have to insert chip and other places you have to slide.  Although it may becoming confusing at times in the end you finally do make the purchase if you try hard enough. 

Dec 02, 2016 02:58 AM #9
Rainmaker
3,293,767
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Praful Thakkar ,

Great post to re-blogg! Communicating is a challenge..I always ask any new client..how do you like to communicate..some are all about texting or emailing..I don't have many any more that want to talk on the phone.

Dec 02, 2016 05:03 AM #10
Rainmaker
1,576,604
Lottie Kendall
Today | Sotheby's International Realty - San Carlos, CA
Serving San Mateo County and San Francisco

Asking how they like to be contacted is addressed at our initial meeting. Text is definitely gaining popularity.

Dec 02, 2016 08:38 AM #11
Rainmaker
1,429,211
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

What a great choice for a reblog Praful.  Chris Ann always posts great blogs.

Dec 02, 2016 08:45 AM #12
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is a very good selection for a reblog.

Have a wonderful weekend.

Dec 02, 2016 05:44 PM #13
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Northern VA

Thanks for rebloggin this one.  I wondered why it was suddenly getting "seen" again.

Dec 02, 2016 07:34 PM #14
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Thanks for stopping by at this post and your comments.

Dec 02, 2016 11:12 PM #15
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

You are right Laura Cerrano - it takes time to get used to it.

Dec 02, 2016 11:12 PM #16
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Praful Thakkar
LAER Realty Partners - Andover, MA
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Thanks, Laura Allen, Lake Tahoe - Truckee Real Estate for Sale www.TahoeLauraLuxuryHomes.com - indeed excellent tips in this post about texting - and communicating with our clients.

Dec 02, 2016 11:13 PM #17
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Praful Thakkar
LAER Realty Partners - Andover, MA
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Norma J. Elkins - and yes, I do not like new chip on credit cards….lol!

Dec 02, 2016 11:14 PM #18
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Dorie Dillard - asking the client and following what they like solves most of the concerns in communication.

Dec 02, 2016 11:15 PM #19
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Lottie Kendall - I know you always are on top of this. Start right for sure.

Dec 02, 2016 11:15 PM #20
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Praful Thakkar
LAER Realty Partners - Andover, MA
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Sybil Campbell - you are right. This is indeed a great topic to discuss with our clients.

Dec 02, 2016 11:16 PM #21
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Praful Thakkar
LAER Realty Partners - Andover, MA
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Thanks, Roy Kelley - this is for sure a good choice, a good topic.

Dec 02, 2016 11:16 PM #22
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Chris Ann Cleland - yes, I searched in the archives. A great topic for sure - shows the importance of communication with our clients, the way they want.

Dec 02, 2016 11:18 PM #23
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

This is a great topic - that is very important on how we communicate with our clients.

Dec 02, 2016 11:19 PM #24
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Once again, thanks all for stopping by at this post and your comments.

Dec 02, 2016 11:28 PM #25
Rainmaker
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Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks for the re-blog Praful.  This is a great post.

Dec 03, 2016 05:16 AM #26
Rainmaker
2,300,199
Rebecca Gaujot
Perry Wellington Realty, Adam Conrad, Broker - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

These pet peeves are funny and sad. Some people just can't communicate in person or by phone...just saying.

Dec 03, 2016 12:16 PM #27
Rainer
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David Martin
Fairfax Realty - Alexandria, VA
Making Realty Dreams a Reality

Its important to communicate with our clients and a good first step is to find out their preferred method of communcation and then focus on that. 

Dec 04, 2017 05:34 AM #28
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