Keeping In Touch With Clients - Be Yourself

By
Real Estate Broker/Owner with Amanda Davidson Real Estate Group 0225221517
http://actvra.in/4YhJ

Keeping In Touch With Clients

Larry Johnston has asked us all to share how we keep in touch with clients. We all know that referrals and repeat business are the best business to have and the biggest compliment we can receive so it’s imperative we remain the agent they go to for advice, recommendations, and to refer their friends and family too. I don’t think there’s a one size fits all because being genuine in our approach is very important.

Every few years we hold a client appreciation event at a restaurant or winery or an open house at the office. We don’t do these every year because I prefer to meet with them one on one more frequently than a big event. Inviting a client to coffee or lunch gives us a chance to catch up and really isn’t about real estate at all. I want to hear how their children, pets, and family are doing. It’s the best when they invite us over to see changes they’ve made to their homes. I love seeing the transformations and hearing about the process they went through to do updates.


Client Appreciation

 

We send out a monthly email to our clients with home maintenance tips or an update on interest rates and market conditions. We recently started incorporating a short video and the feedback has been very positive. If they don't have time to read they can watch a minute long video and get a sysnopsis of the whole email.

Holiday greeting cards are something I do every year. Each card gets a personalized note inside and is hand addressed just as though I were sending them to friends. In reality many of our clients do become friends and that’s priceless. While there’s nothing original about sending a card it’s the note inside that means the most and is always original. I’ve never been a fan of receiving a card that’s preprinted inside and has a label on the front. It makes me feel like a number and not a valued customer neither of which I’d want my clients to feel. Birthday cards, texts, or emails also go out throughout the year and sometimes I just send a card with a note inside to say hello if someone has been on my mind.

 

Keeping in Touch With Clients

 

This year we started a new tradition of dropping wrapping paper off at client’s homes. It took two days to complete but, it felt great to spread some holiday cheer. Nothing puts a bigger smile on our faces than receiving a call from a client saying thank you for popping by and that they appreciate the wrapping paper. We included this little poem on it so that they’d know it was from us.

 

Keeping In Touch With Clients

 

Keeping in touch with clients is really very easy when it’s coming from the right place – your heart. Being genuine and doing it because you want to will always show and that’s why I don’t think it’s a one size fits all situation. Do what works for you and come from the right place when you do it. 

 

 

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Amanda Davidson Real Estate GroupTwitterLiving A Dream Real Estate FacebookLinked In Amanda S. Davidson                                                            

 

 

Amanda Davidson

Amanda Davidson Real Estate Group

Broker - Owner
Licensed in VA and DC

6485 Old Beulah Street
Alexandria, VA 22315

Cell: 703.431.3755
Fax: 703.562.7057




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Real Estate Best Practices
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Virginia Fairfax County Alexandria
Tags:
keeping in touch
client appreciation
client service
life of a realtor
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Rainmaker
1,274,550
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Very creative...and about the best kind of customer service...it's personal!

Dec 22, 2016 01:58 PM #1
Rainmaker
2,761,883
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Hi Amanda -- Hey, do you think you could throw in some tape, a pair of scissors, a cute bow and a card too...oh and a skilled wrapper(or is that rapper??) too?

Cute idea that's different and I'm sure much appreciated.  You're definitely thinking outside the gift box.    

Dec 22, 2016 02:23 PM #2
Ambassador
3,326,698
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

I like your new tradition of dropping off wrapping paper. I don't know anybody that does that. This will set you apart.

Dec 22, 2016 02:30 PM #3
Rainmaker
475,505
Nathan Gesner
American West Realty & Management - Cody, WY
Broker / Property Manager

These are some good tips. Merry Christmas and a Happy New Year!

Dec 22, 2016 03:29 PM #4
Rainmaker
3,896,240
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Amanda.  It sure sounds like you're doing all the right things to keep in touch with your clients.

Dec 22, 2016 05:00 PM #5
Rainer
2,403
Nile Altman
RE/MAX PRIME REALTY - Ellerslie, GA

What a great idea. Thank you for sharing.

Dec 22, 2016 05:50 PM #6
Rainmaker
112,151
Julie Larson Realtor® Sarasota FL 941-882-0322
PalmerHouse Properties Florida - 941-882-0322 | Serving Sarasota, Manatee & Charlotte Counties - Sarasota, FL
When you're thinking of moving...ThinkSuncoast.com

Great idea about the gift wrap!!! I also like going to lunch or meeting customers for coffee to catch up with them!  :)

Dec 22, 2016 07:57 PM #7
Ambassador
2,197,460
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I LOVE the wrapping paper idea, Amanda S. Davidson and I totally agree with the comment about the pre-printed cards - they are just not the same! 

Dec 22, 2016 08:49 PM #8
Rainer
15,838
Jeremy Marquez
J Marqeting - Key West, FL
Freelance ISA

Awesome!

Way to serve your clients!

Dec 23, 2016 02:24 AM #9
Rainmaker
2,646,586
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo & Home Sale Specialists

What a terrific idea of the gift wrap. Now that's really thinking "out of the box"... Very Clever Amanda!

Dec 23, 2016 03:36 AM #10
Rainmaker
250,849
DALIA KIBBY
Keller Williams Realty Partners SW - Cooper City, FL
Selling Broward County Homes with Passion!

I'm not a party person...so always look for other ways to stay in touch that are genuine. Great idea about the gift wrap...who knew? 

Dec 23, 2016 06:48 AM #11
Rainmaker
2,342,434
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Amanda, what a great suggestion of what you do with wrapping paper.  I know it takes time to deliver but that ok, it pays off many times over.

Dec 23, 2016 07:22 AM #12
Rainmaker
1,209,228
Amanda S. Davidson
Amanda Davidson Real Estate Group - Alexandria, VA
Your Alexandria Virginia Real Estate Agent

I wish all of you a Merry Christmas! I'm appreciate your positive feedback on the wrapping paper. 

Dec 23, 2016 01:29 PM #13
Rainmaker
1,671,315
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Amanda S. Davidson , That was a great idea with the wrapping paper.  Thank you for entering my December contest.

Dec 24, 2016 03:15 PM #14
Rainmaker
501,864
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

Love the wrapping paper idea! you are very detailed orientated... speaking of which I just noticed you are about to hit the million mile mark!! Congratulations!

Dec 28, 2016 12:19 AM #15
Rainmaker
836,809
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent post!  A personal touch is great business and is treasured much more than pre-printed cards. Time and effort spent on staying in touch is something that clients appreciate as it shows you care.  Kudos!

Dec 30, 2016 06:34 AM #16
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