In the normal scheme of real estate that is for sale, when a buyers agent calls for an appointment to view a listing of another agent, there is a lock box somewhere on the property with a key in it. This key can be accessed easily without the listing agent having to come and open the door.
BUT IT DOESN'T ALWAYS WORK SMOOTHLY:
Today was the day that I showed several luxury condos at Yacht Harbor Towers in Honolulu.
Setting up appointments was easy and listing agents were very helpful.
Their lock boxes, however, left something to be desired.
WHERE ARE THESE LOCK BOXES?
Their location is absolutely ingenious because I've seen them on fences, pipes etc. At Yacht Harbor Towers some major bolts had been embedded into one of the concrete posts in the parking garage right next to the security guard station.
Each bolt was numbered, and owners and agents can attach their lock box to one.
In essence, those agents who were not meeting me to open the door for me and my client, gave me a bolt number where their lock box is attached (no unit # ) and the combination to open it. Surprisingly, there were few SentriLocks here - that's the company being used here by the Honolulu Board of Realtors.
What prompted this blog is that TWO LOCK BOXES FAILED ME.
1. The SentriLock one just would not open with my HBOR card; the agent, from afar, finally gave me a 1-day code which, after multiple tries finally opened it. And, no, it was not my card's fault, I had renewed it the night before AND tried it on one of my own lock boxes. All this took a half hour of my time; luckily I got there early otherwise I would not have looked very professional in front of my client.
2. The other one was a combo lock box that was just the wrong one. The lock box attached to that listing agent's bolt could only be opened with code NUMBERS; yet he had given me LETTERS of the alphabet. The security guard, seeing my plight, said that they had just cut off a whole bunch of old locks and kept them in a big bag. Figuring that this is probably where this lock box is, and not wanting to untangle THAT mess to find my box, I just gave up and will reschedule for another day.
So, my fellow real estate professionals, I suggest you check out your lock boxes.
And when they get OLD, replace them.