Are you sure you want ME to Show You This House? I'm Not Your Agent!

By
Real Estate Broker/Owner with www.AtHomesCharlotte.com | The Maxwell House Group 228209
http://actvra.in/4YCX

Are you sure you want ME to Show You This House? I'm Not Your Agent!

Agent phone calls
At least a half-dozen times a day, we get calls to schedule a viewing of one of "my" listings. MOST of the time, the listings are are not even my listings!  So, the homes that you, as a Charlotte home buyer, are seeing online, are presented by listing agents all across the city.

 

The calls go something like this:

 

BUYER:  I’d like to see the house at 2010 Johnny Street today or tomorrow.  Do you have time to show it to me?

 

Me:  I’d be happy to show you that home and any others that fit your needs but, first, let’s talk about where you are in your home search process.  Have you already spoken with a lender and begun the pre-approval process?  

 

BUYER:  Oh, yes!  We’re pre-approved!

 

Me:  That’s great!  Now, who is your real estate agent?

 

BUYER:  Oh, I’m just calling to see this one house. I just want YOU to show me the home. My agent is very busy and I just want to look at the house - if I like it, she'll write up an Offer for me!

 

Me:   Do you know how real estate agents work in North Carolina?  Let's chat a minute about agency, which I'm sure your agent has reviewed with you.  You do know that even though I'm not the listing agent, nor YOUR agent, I am working as the sellers' subagent?

 

We also have many callers who are looking exclusively for the listing agent.  That is an entirely different blog post!

 

AGENTS:  

  • Wrong WayDoesn't every single one of your clients think they’re your ONLY client? 
  • Do you explain agency to your buyers - in that if I do show YOUR buyer the home, I have the right to procuring cause?  
  • Do you explain to your clients that YOU will handle making appointments for them, that your fiduciary duty is to them?  
  • Remember:  ANY agent other than you, who shows YOUR buyer property, is representing the SELLER, not your buyer.

 

BUYERS:  

  • Your real estate agent is being paid to completely represent YOU.  
  • Your agent should be the one making these calls - not YOU.  
  • Because I am a sub-agent to the Seller (as I am not representing you), anything you tell me can and will be shared with the seller. 
  • This applies to every single agent that you are phoning to “let you in” (show you) properties without YOUR agent.

 

CustomersWe have a form that I have buyers sign when I’m showing them a single property - I WILL be paid should a buyer decide to buy that particular property or any property that I may later show a buyer.  So, if you like your agent, you certainly don’t want to be phoning other agents to show you properties - your agent will not be paid!

 

Have YOUR agent make these appointments for you! That’s what we do - this is our JOB, this is what we are paid to do - for YOUR protection.  

A seller sub-agent is NOT representing ANY of your best interests.  They are merely opening a door and gathering information that is to be shared with the sellers.  

 

Need a buyers agent who WORKS for you and is never too busy for you?  Give us a call at (704) 491-3310 .  We are more than happy to assist you in handling ALL of your real estate needs - not just the Offer!

 

© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com | Are you sure you want ME to Show You This House? I'm Not Your Agent!

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Re-Blogged 4 times:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 01/08/2017 03:35 PM
  2. Maria Morton 01/10/2017 07:15 AM
  3. Bill Dean CDPE 314 575 6924 01/10/2017 11:13 AM
  4. Tony and Suzanne Marriott, Associate Brokers 01/15/2017 04:53 AM
Topic:
Real Estate General Information
Location:
North Carolina Mecklenburg County Charlotte
Tags:
donotusethelistingagent
hire your own agent

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Rainer
394,474
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Simply secure a BPA to show the property. If the prospective buyer rejects the BPA, simply thank him for calling and move on. NEXT.

Jan 10, 2017 12:24 AM #115
Rainmaker
163,494
Allyson Hoffman
RE/MAX Villager (Chicago North and North Suburbs Real Estate) - Northbrook, IL
Making Today's Dreams Tomorrow's Reality!

Very interesting and very common situation.  In Illinois, sub-agency was abolished in the 1990's. So the cascade of problems, while similar in the end result of who gets paid, would take on a slightly different spin.  I suspect this does vary state to state based upon each state's agency laws.

Jan 10, 2017 01:46 AM #116
Rainmaker
215,590
Mark Artesani
Keller Williams Realty - Fountain Valley, CA
Huntington & Newport Beach, Fountain Valley Homes

Thanks for the post. I miss NC.

Jan 10, 2017 04:53 AM #117
Rainer
69,940
Carol Lynn Johnson
Re/Max Elite Realty - Franklin, NC
Residential Specialist

I'd be curious to know how many Seller's Sub-agents either arbitrate or sue for procuring cause.  I generally decline to show when they have a buyer's agent because I don't want to invest my time or expertise if I am not getting paid. If the buyer's agent is out of town or ill, I would but generally no.

Jan 10, 2017 05:56 AM #118
Rainmaker
1,030,651
Amanda S. Davidson
Amanda Davidson Real Estate Group - Alexandria, VA
Your Alexandria Virginia Real Estate Agent

Debe, we have seen an increase in calls from buyers who already have agents and "just want to see this one home." I'm always amazed when they say their agent is too busy to show them the house and then remind myself it's time to educate. Some get it and some even after explanation are just plain mad we won't run out to open the door for them. Excellent post.

Jan 10, 2017 07:04 AM #119
Rainer
66,859
Patrick Willard
Rio Rancho, NM

While it is true that many buyers don't understand how we work and get paid I think many just don't care. It todays' world of smart phones & instant gratification so many people that call my office "want to see the house right now." I'm sure I'm not the only one that has had buyers flat out lie. (I often joke with my wife that I'm going to put Jonny Lang's Lie To Me on the phone for my on hold music).

A few months ago I guy called on my listing. I asked him if he was working with an agent and he said no. During the showing I asked his wife if they had been to a lender yet. She said yes, my agent's husband and handed me cards from both. When I asked the husband why he'd told me they weren't working with an agent he got very defensive and said "I didn't lie, you misunderstood." I may not be the smartest guy in the world but I understand the difference between yes & no.

Jan 10, 2017 07:33 AM #120
Rainmaker
2,685,630
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Debe, GREAT post, and so often we get calls off our sign or they find the listings elsewhere and want us to go out of our way to show, and expect us not to get paid.   

Jan 10, 2017 07:53 AM #121
Rainer
150,999
Greg Mona
RE/MAX Platinum Living - Scottsdale, AZ
YOUR Local Real Estate and Design Resource in AZ!

Great post Debe Maxwell! As many others have already written, it's all about education.  Do some buyers know the rules of Agency in advance and break them anyway? Sure they do! Patience is in short supply in our society with everything being instantaneous, so it makes sense that if they want to see the house now, that means (to them) NOW! They'll take the first person who will show it to them, Agency be darned!

Jan 10, 2017 10:37 AM #122
Rainmaker
1,325,220
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Reminds me of a call I had yesterday that started like this..."I know I should not be talking to you but..."  Basically, caller liked my listig but their agent was young (the caller's words!).

Jan 10, 2017 10:41 AM #123
Rainmaker
338,326
Bill Dean CDPE 314 575 6924
Worth Clark Realty St. Louis, Mo. - Fenton, MO
William Dean - Broker, Salesperson

Excellent Post!    Actually not just buyers need to read this ALL agents should be taught the practice of making the buyer sign a single showing agreement, when they call agents because their agent is too BUSY!??   I do not like wasting my time and learned this lesson the hard way, of course!

Jan 10, 2017 11:03 AM #124
Rainmaker
456,095
Eileen Burns
Trans State Commercial RE Ft. Lauderdale/Miami/Palm Beach - Fort Lauderdale, FL
FL Probate Agent, Hotel & Land Specialist

No matter how many times you may explain agency to sellers and buyers they do not always connect.  Everyone listens at different speeds.  If it doesn't apply to instant "my situation" many times it doesnt apply at all in those minds.

Another reason to learn to say NO.  How many agents do not even qualify a buyer before putting them into their vehicle to show property?  If buyer is not willing to porovide a pre approval or proof of funds, it's a sign.  

Thanks for the content and value you continue to deliver and share in our #Active Rain community Debe Maxwell 

Jan 10, 2017 11:30 AM #125
Rainmaker
366,481
Mitch Muller - Charlotte NC Real Estate
ProStead Realty Charlotte, NC CRS CDPE mitch@prostead.com - Charlotte, NC
Certified Residential Specialist

I just love it when I get these calls! Another great article Debe!

 

Jan 10, 2017 12:15 PM #126
Rainer
4,142
Joanie Kraft
Berkshire Hathaway Home Services Blake - Albany, NY
working with expired listings

Ask if they actually have a signed Buyer Agency Agreement. If not, nobody represents them.

Jan 10, 2017 02:03 PM #127
Rainer
23,393
Kathi Heern
Heern Properties - Saint Louis, MO
Doing HOMEwork for you, so you don't have to.

What a great way to communicate with the buyers.  

Jan 10, 2017 03:25 PM #128
Rainmaker
460,080
Thomas J. Nelson, Realtor, CRS
Big Block Realty - La Jolla, CA
Co-Host of Mail-Right's: Real Estate Agent Podcast

Great points (and reminders). Yes, I do 1. talk agency and 2. never show a home without POF or a Pre-approval for entry.

Jan 11, 2017 06:42 AM #129
Rainmaker
395,623
Sandy Nelson
Riley Jackson Real Estate Inc. - Olympia, WA
your Olympia area Realtor

I wish our MLS would have available for us a form to use for just these one-time showing occasions, just like they hvaeth e Buyer's Agency Agreement.

Jan 11, 2017 07:03 PM #130
Ambassador
1,634,562
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Thomas J. Nelson, Realtor, CRS  - me either!

Thanks everyone for your comments - I'm honored at all of the interest in this post!  It appears to be an issue for many across the country.  Educate, educate, educate - right?!

Jan 11, 2017 08:43 PM #131
Ambassador
1,634,562
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Sandy Nelson - We have a forms committee here in NC and if you have one with your state association, I would suggest it.  Good luck!

Jan 11, 2017 08:45 PM #132
Rainmaker
2,014,079
Tony and Suzanne Marriott, Associate Brokers
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Debe Maxwell "Have YOUR agent make these appointments for you! That’s what we do - this is our JOB, this is what we are paid to do - for YOUR protection."

Right on target - and - re-blog!

Jan 15, 2017 04:52 AM #133
Rainmaker
379,253
Paul Antonelli
NextHome Antonelli Realty - Saint Cloud, FL
Broker Owner; NextHome Antonelli Realty

Thanks for sharing. It is common. I agree it should be read by all buyers. 

Jan 31, 2017 12:59 PM #134
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