If there was to be something, anything that speaks ill against a person or business it would be that they leave whatever they have begun UNDONE! A task that has not been completed haunts the one who began but did not complete. It speaks in its own language and everyone understands it too. It points the finger quite well and nothing less than action will cure it
Excuses! Mankind has become efficient and quick to create and share reasons as to why something is not done even to the point of making it acceptable only because of repetition. If something is said over and over again, people tend to start to give in to it. This type of hypnosis doesn't make it right however
Blame! How convenient to have a fall person or circumstance ready and available to lay the reason why you didn't complete the mission. Imagine a world where this was the default. It wouldn't last long nor would the people in it thrive but instead, have their journey cut short....to be sure
Businesses have long since discovered that excuse making hurts the bottom line. There will always be something that goes wrong and guarantees seem to elude as to being 100%. However, coming as close to finishing what one starts is the "bar" that must be maintained and kept high
WHAT TO DO NEXT
It is wise to always have a plan B. This is when something doesn't go quite right and upon discovery of the failure, a solution is put into place before it is asked for. This not only mitigates the incident or loss but also says quite a bit about the persons in charge and how they think.
Allowances are made and even a type of offset kicks in until one can remedy and secure the failure and either complete it, replace it or begin anew. If one is quick to get up on their feet after a knock-down, it too has the effect of a type of forgiveness built-into it. People like a good comeback story. Think Rocky!
THE WATCH WORD
Word of mouth is the watch word. Today more than ever, everything we do is is made public in one way or the other. Recovery followed by a result is reported as a "good" word of mouth where indifference and loss is referred to as "bad' word of mouth. Word of mouth is upon us all and respects no one
Branding and reputation are the stakes. How long could anyone last in the professional world with a stigma of a sort? Many a business has been closed down and forced to restructure themselves and even risk lawsuits with damages from this type of carelessness. Chipolte comes to mind...
Chipolte is a fast food type operation that assembles Burritos quickly, priced right and they even taste good too. The problem of contaminated food brought them into the limelight. Soon after believing they fixed the problem, the issue reappeared and reappeared again as well. The public walked away...
First impressions also contribute to this both good and bad too. A roll-out or a sneak preview of any product or service has to be vetted, tried and put into a predictable outcome long before it becomes public. The do-over is without mercy on this making it very hard to finish what was started...
I am reminded of what I learned early on i.e. if we don't take the time to do something right then we will be revisiting it to be sure to make it right. Why do it twice? First time out publicly should be best effort. I am reminded of when Disneyland opened in the mid 1950's...
WHO WOULD HAVE KNOWN?
What a huge, expensive undertaking full of unknowns. They spared no expense in their grand opening but had bathrooms fail, street pavement melt and catch ladies high-heels and a drinking water shortages among many other things. Ah but they were not deterred but instead challenged!
OUR PROMISE? HAPPINESS!
Their plan B was effective and they now have an ongoing service plan primarily made up of cleanliness and safety allowing them to boast that a visit with them is akin to being in the happiest place on earth. Wow. What an achievement. Keep in mind that mom and dad operations do this all over the globe too
FINISH IT OR DON'T START IT
If one is going to take to task anything then let it be with the understanding it will be finished if started and whatever effort is put into correcting problems and continuing on is favorable to all involved. For the those that walk-away, turn a blind eye or give up: That path is wide & well traveled