I listed a property several years ago in a very high end neighbourhood, close to $1,000,000.. (in today's market it would be about $1,3000,000 - $1,400,000). The home was beautifully, and tastefully deocrated with warm neutral tones, a very harmonious atmosphere. The home had many quality upgrades, kitchen cabinets, granite counters, upgraded crown moulding throughout the home, and beautiful hardwood floors in a rich brown tone.
All light fixtures had been upgraded, and the front entry doors were truly spectacular!! It was evident throughout the house that these people showed a true pride of ownership, both inside and out. The front doors alone were $10,000!! Get the picture??? It also had great curb appeal which helped.
The clients spent the entire weekend before I arrived late Sunday afternoon to list the proeprty staging, cleaning and ensuring the house showed like a model home!! Wow, I was very impressed... I didn't have to do a thing, the lady of the house did a terrific job and added little touches that enhanced the already warm and inviting atmosphere.
After a few days on the market I had some feedback from two other agents about the broadloom in the master bedroom.... it had buckled quite badly and there were numerous ripples throughout the room. I had mentioned this to the Sellers when I first saw their home, but now others were mentioning it too... not a good thing. Time to take action.
How was I going to broach this subject up again? The rest of the home was in absolute pristine condition, and there was this one little thing that could leave a potential buyer with a negative impression... especially when the rest of the house was in such beautiful condition.....and at this price point one would expecdt everything to be perfect ...buyers notice every little thing!!!
I thought the direct approach would be the most beneficial, so I wrote him an email and mentioned what the agents said about the carpet, and also reminded him that I had mentioned it too, but did reassure him that it was only a suggestion and it would be up to him if wanted to do it, or not. This was a approximately 11:00 a.m. - 12:00 p.m.
At 5:30 later that day, I was on the phone with the seller again about a different matter, and he casually mentioned.. "Oh, by the way, the carpet installer just left!" "What?" I said... "Yeah, I had the carpet stretched and it looks great!"
Wow, I was stunned...I told him I wished I had more clients like him who actually listened to their agent, who was, after all, trying to sell their home and only making suggestions that would be beneficial to them.
I now have experienced the perfect client!!