ARE THEY GETTING ON YOUR BUS OR SOMEONE ELSE'S?

By
Education & Training with Performance Development Strategies

If your team is not following you then, perhaps, you are not leading them. When I consult with business owners in Westchester County New York often I hear comments about getting the staff to do the right things. Sometimes an owner is willing to place all the blame on the staff being lazy, unmotivated, or the like. Fortunately, most will ask how they can improve their ability to get the team behind them.

You can change things by learning how to become a focused leader. A focused leader empowers engaged employees who in turn create loyal customers leading to growth and success.

A Focused Leader - You may have the title of manager but that does not mean you are seen as the leader. As managers we can influence the process through which people recognize our leadership by creating an environment where people will join “the team” because they see the purpose of what they are supposed to do and understand the vision, the “big picture” as well as the values of the organization for which they work. Today’s fast-moving business environment demands that the effective leader be both, a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Be open with your communication. Share the vision and values but also share your goals. Also, share organizational results. A CEO that keeps results secret breeds distrust. The most successful businesses and business leaders conduct “open book” management. This is the way to gain trust and commitment.

Engaged Employees - Since the business environment is always changing and evolving, the way we do business and communicate must also change with the environment. Some engagement drivers have also changed. Be aware. Many findings in older Gallop engagement surveys remain important while other points relating to economy and generations have begun to show up. For example, the desire of employees to have the opportunity to do what they do best is still important as is being recognized for a job well done.

There is much room for improvement. Results of a study by MSW Research and Dale Carnegie released in 2012 showed only 29% of employees are fully engaged while 26% are disengaged.   Bottom line-- In all of these surveys many employees listed their relationship with their immediate supervisor, belief in senior leadership, and pride in working for the company as very important. Business leaders must understand this. Why? Because disengaged employees do not contribute, and worse, they could alienate your customers.

Loyal customers are the key to success. Careless unengaged employees can ruin a business by driving away customers. An engaged staff create customer loyalty by wowing customers and exceeding customer expectations.

 

Successful Businesswoman

The right people need to be placed in the right positions. Jim Collins talks about this when he says, “Get the right people on the bus, the wrong people off the bus, and the right people in the right seats”. Then focus of the vision, the goals, train, develop, and engage.

Once again it comes back to this statement: Focused leaders engage employees who will create loyal customers and more business success. Make that a goal for your business.  Please read a similar post on our web site titled TROUBLE GETTING YOUR TEAM ON THE BUS?

 

Are you ready to engage your staff and your customers?

Contact Us for a Free Consultation

or call 914-953-4458.

 

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 02/11/2017 01:00 AM
Topic:
Real Estate Best Practices
Location:
New York Westchester County Armonk
Groups:
Coaching and Mentoring
Tags:
business and leadership coaching
leadership development in armonk ny
business coaching in armonk ny
executive coach in armonk ny

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Ambassador
3,157,303
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Grant- You may have a bus but if no one wants to ride it, what's the point!?  And, bus drivers need to look at those who are on the bus.  If you have employees who aren't engaged or who care about the company and the service they provide, then this too needs to be addressed. 

Jan 18, 2017 04:38 PM #31
Ambassador
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Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Grant!  I love your posts - they always seem to either speak to me or I find myself saying, "I agree with every word!"  

Love the analogy and I do feel that I have the right people in the right seats on my bus and I couldn't be happier!  Life is good...as long as I keep my eyes on the road!  ;-)

Jan 18, 2017 08:02 PM #32
Rainmaker
2,225,251
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

This decent posting reminded me of the "no excuses" banner of operations. When we eliminate the excuse, results have a freer hand....

Jan 19, 2017 07:00 AM #33
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kathy - yes ,  and engagement is a holistic problem. Takes good leadership. 

Jan 19, 2017 07:00 AM #34
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Debe - I like what you said. The driver must keep eye on the road.

Richie - that freer hand will help us grow.

Jan 19, 2017 07:03 AM #35
Rainmaker
3,229,285
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

You have hit on a hot topic.

Good luck and success.

Lou Ludwig

Jan 19, 2017 07:58 PM #36
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lou - thank you for that.

Jan 20, 2017 04:15 AM #37
Rainmaker
3,229,285
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

It's up to us to get on the opportunities bus . . . . and to be left behind.

Good luck and success.

Lou Ludwig

Jan 20, 2017 08:00 PM #38
Rainmaker
4,401,509
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is excellent advice to share with business owners and managers.

Jan 21, 2017 10:02 AM #39
Rainmaker
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Bob "RealMan" Timm
Alliance Real Estate - Minot - Minot, ND
Bob Timm, Broker Associate, Alliance Real Estate

Great advice Grant Schneider you certainly earned and deserve the Feature.

Jan 21, 2017 11:01 AM #40
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lou - that is true.

Roy - thanks for your support.

Bob - thank you.  I apprecfiate that.

Jan 21, 2017 07:27 PM #41
Rainmaker
4,052,582
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Grant.  Yes, it's a good team that has everyone on the bus.

Jan 22, 2017 06:38 AM #42
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Gabe - that is it.  The coach gets the team on the bus.

Jan 22, 2017 12:34 PM #43
Rainmaker
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I love the post. Business owners in your area should call you for a consultation.

Jan 22, 2017 01:44 PM #44
Ambassador
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Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

You really amaze me with your posts, Grant. What great information you share with all of us. I really appreciate it. 

Jan 22, 2017 07:52 PM #45
Rainmaker
3,229,285
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

Have a great week and productive week.

Good luck and success.

Lou Ludwig

Jan 22, 2017 08:00 PM #46
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Gita - thanks, I appreciate that.

Debbie Laity -  I really appeciate your very generous remarks.  thank you.

Lou - thank you.

Jan 23, 2017 05:17 AM #47
Rainmaker
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Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Grant, Many times it is extremely difficukt chore to get the team on the same page. excellent post and you are a very good coach and teacher. 

Jan 25, 2017 12:37 PM #48
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1,671,766
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Grant Schneider , Just like the bus, we have a destination.  I they are not going to the same place, then they're on the wrong bus.  Good Blog.

Jan 25, 2017 06:57 PM #49
Rainmaker
1,425,799
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Bob - it certainly is a skill but, of course, the results from getting everyone on the same page are large.

Hi Larry - also, they need to know where the leader is taking them.

Jan 26, 2017 07:30 PM #50
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