What an energizing week-end! Weather was fabulous, finished with my relo buyer from CA on Saturday, morning then showed another family a home and a third buyer later in the afternoon at the builders. Dinner with my Geno Saturday night and Sunday circled back to write a new home sale. Sunday afternoon had a outstanding open house with my daughter. How did it get to be Monday morning? Grab a cup of your favorite morning brew and join me for some tech support humor to start your week.
Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.”
Tech Support: “Well the computer itself seems to be operating perfectly…”
Customer: “It is NOT working perfectly. I cannot get on the internet. ”
Tech Support: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.”
Customer: “My computer is worthless without internet.”
(Company policy is to direct her to her ISP for further assistance. So support tries to get that info from her so they can give her a proper phone number.)
Customer: “Why don’t you just fix it?”
Tech Support: “I’ve run out of things we can try.”
Customer: “What is the ISP going to do?”
Tech Support: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.”
Customer: “I bought this computer from YOU and YOU should be the ones fixing it.”
Tech Support: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.”
Customer: “How much do you charge for internet?”
Tech Support: “We do not sell internet.”
Customer: “Than who do I buy my internet from?”
Tech Support: “I don’t know. Verizon, perhaps?”
Customer: “I suppose I should order some internet.”
Tech Support: “…you haven’t even signed up for it yet!?”
Customer: “I wanted to do it on the internet.”
Tech Support: *head explodes*
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