Tax Season - an Opportunity to Reconnect With Customers!

By
Real Estate Agent with Keller Williams - homes for sale - Florida - Gulf - Beach
http://actvra.in/4Zv7

Tax season is either a great time of year or a huge headache, depending on individual circumstances.  Some people are thrilled to get that refund, while others dread the inevitible check they'll have to write to the IRS.  Whichever side of the spectrum you fall on, it can be a great time to reconnect with prior customers and showcase your willingness to go above and beyond for them!

 

How many of your customers last year were first-time buyers?  Hopefully you've kept a list or a file handy with the names and contact information for your 2016 customers!  If so, take a look and see how many of those clients were first time buyers, or buyers who haven't bought a home in the past 20 years.  Chances are, many of these folks are unaware of the ins and outs of writing off home interest, and how to file a homestead exemption.  

 

This is the perfect time to send out an informative mailout!  It doesn't take long at all to gather this type of information from various online resources and put together a handy newsletter or checklist to mail out to your past clients!  Try to keep the info as short and to the point as possible, and write from the viewpoint of someone who is not in the home industry so that it's easy to understand.  While some customers may already know exactly what forms to file and where to get them, the ones that don't will be singing your praises for the surprise help!

 

Just remember - a happy customer is likely to give you referrals!  There is no such thing as too much knowledge, and even those people who have all their ducks in a row will be impressed by your dedication to excellent service and continued relationships!

 

 

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Gabe Sanders 02/04/2017 11:52 PM
Topic:
Real Estate Best Practices
Groups:
Active Rain Newbies
All Things Florida
Florida Rain Makers
Lets Do Business, Florida!
Old Farts Club
Tags:
taxes
information
customer service
homestead exemption
refunds
real estate
florida
writeoffs

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Rainmaker
395,031
Bruce Hicks
Best Homes Hawaii - Honolulu, HI
Your Lifetime Friend/Helper!

Aloha Joel Jadofsky it's always a good reminder, thanks for sharing.  Been to Panama a few times.  Our son likes "Reid's Beach" which is his name Reid!

Jan 27, 2017 11:56 PM #8
Ambassador
1,647,861
Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900
Get Results Team...Just Call (408) 252-8900! - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

That is true-tax time can be a good time to reconnect with clients.

Jan 28, 2017 12:13 AM #9
Rainmaker
116,321
Rob Rosa
Berkshire Hathaway - Wethersfield, CT
Personal Real Estate Expert

Good reminder to reach out to SOI and give them helpful info.  Thank you.

Jan 28, 2017 03:03 AM #10
Rainer
199,312
Chris Lima
Atlantic Shores Realty Expertise - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

Great post, Joel.  I think the timing to reach out during this time of year is perfect.

Jan 28, 2017 05:24 AM #11
Rainer
19,483
Brittany Nettles
Keller Williams Realty Center City - Philadelphia, PA
Realtor and Social Media Guru in Philadelphia!

As a newbie, I'm taking all the tips I can get! Great article... people love data. That I am learning for sure.

 

 

Jan 28, 2017 06:35 AM #12
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Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Great ideas, Joel.

I send the Settlement Statements to all my clients from the prior year right after January 1st.

Jeff

Jan 28, 2017 07:29 AM #13
Rainer
234,931
Ron Aguilar
Continental Mortgage - Saint George, UT
Mortgage & Real Estate Advisor since 1995

As a Mortgage lender since 1995, I have always purchased Turbo Tax or other to quickly create income tax returns for my clients. They truly like this especially at no cost to them. Of Course this Free service comes with a fully transacted Mortgage. So here are the numbers: I have averaged about 5.5 extra transactions since doing this during the months of February and April only.

Jan 28, 2017 08:44 AM #14
Rainmaker
1,331,033
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
your real estate writer

While you're at it - send them a copy of their closing statement, just in case they've misplaced it.

Jan 28, 2017 11:44 AM #15
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366,481
Anna Hatridge
Goodson Realty - Bonne Terre, MO
Missouri Realtor with Goodson Realty

Thank you for the timely tips and a great reminder!

Jan 28, 2017 11:58 AM #16
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Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

We keep a file with a copy of all the closing statements for the year and then send it with a letter and similar advice in January.  They're on my desk now and about to go out!!

Cyndi

Jan 28, 2017 01:27 PM #17
Anonymous
Vanessa Saunders

Timely reminder! Thank you.

Jan 29, 2017 05:33 AM #18
Rainmaker
3,928,224
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Excellent tip that will come back and pay off in spades, Joel.  I've been doing this for years with great results.

Jan 29, 2017 05:39 AM #19
Rainmaker
287,361
John Wiley
Jones & Co. Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Buyers during the past year often pack up their documents and forget where they put them. Sending a copy of the closing statement could be very happily received.

Thanks for the tips.

Jan 29, 2017 02:41 PM #20
Anonymous
Christina Miller

This is an awesome idea! Thank you! I just created my flyer, my email and set a reminder on my calendar for every January to my Buyer clients. Every touch puts us at the top of our clients' minds.

Jan 29, 2017 03:59 PM #21
Rainmaker
1,033,759
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

January is the perfect time to remind 2016 buyers to file for their Homestead Exemption in the State of Texas.

Jan 29, 2017 06:25 PM #22
Rainmaker
396,253
Pat Starnes, Brandon, MS
Front Gate Real Estate - Brandon, MS
Broker Associate, ABR, 601-278-4513

As much as we dread tax season, it is a great opportunity to follow up with last years clients.

Jan 29, 2017 07:23 PM #23
Rainer
369,818
John Dotson
Preferred Properties of Highlands, Inc. - Highlands, NC - Highlands, NC
The experience to get you to the other side!

Joel,  I have never thought of "tax time" as a good time to reach out to old sales and prospects - before now.  I think I will give it a second look.

Thanks for the "tip"

Jan 29, 2017 08:41 PM #24
Rainmaker
409,282
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

Every Jan I send a copy of the closing statement to pp who sold/bought a house the previous year. They need the info for tax purposes and really appreciate having it handy!

Jan 30, 2017 11:13 AM #32
Rainmaker
314,308
Diana Dahlberg
1 MONTH REALTY - Kenosha, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I'm getting ready to send out my Closing Statements!  It's a great way to touch base with clients and let them know you are thinking of them.

Jan 30, 2017 06:45 PM #33
Rainmaker
333,382
Donna & Larry Johnson
Keller Williams Real Estate - West Chester, PA
Chester & Delaware County

Great advice! Always interesting to find another way to make a touch.

Thanks

Feb 02, 2017 07:03 AM #34
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Joel Jadofsky

One of the Top Realtors in Panama City Beach Area
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