Have You Checked Your Voice Mail Greeting Lately?

By
Real Estate Agent with Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional TN Broker: 208698

What is Your Voice Mail Greeting Saying About You? 

 

Phone messageWe don't often call ourselves so when was the last time you checked the greeting on your cell phone, on your office phone or home phone?


I have gotten in the habit of not leaving a message if the message is long. I hang up and text. Long messages drive me crazy.  Your message is a form of marketing and creating an impression, good or bad. This opportunity should be used correctly.


Is It Outdated?

It's time to refresh it. Keep it short and sweet. Keep your voice upbeat but not sickly sweet. You know the difference. Many of us keep the same greeting for years. I am as guilty as the next one for forgetting and neglecting this greeting. This is one of my marketing tools and I need to be current and fresh..


Some Make You Cringe

Some greetings are like fingernails on a chalkboard. The person sounds so irritated or that they are really bothered or annoyed by the call. Some sound like they have no time for your call. You know the one that says, Leave a message if you must. I have a friend with a greeting like this. What does yours sound like?


Inflection and Attitude

A pleasant voice and attitude help make people want to do business with you. Make sure your greeting is a snippet of the good attitude they will receive when you finally get to talk. You know the ones that stick in your mind as good ones. Be one of those.


All Those Details Aren't Necessary

We no longer need the caller to tell us what day and time they called. Our phones record this info and the phone number, too.  Keep the message short. Of course, state who you are and ask them to please leave a short message. Speak clearly so they will, too.


The Dissertation

You know the ones that go on and on telling you everything about them and their whereabouts. Now here's the truth; all I want to know is that I have the right number and called the right person. I don't care that you are out selling another house or helping a client realize their dreams. I am trying to do the same. Just cut to the chase. When I hear this type of greeting I for sure want to hang up and text.


Show a Little Attitude

A good attitude and interest in the caller can be heard in the voice. Using different inflections can sound even more appealing and pleasant to the listening ear. A flat monotone voice is blah and shows a lack of interest and can make the caller wonder if you really are in the business of delivering good customer service.


Try It, You Might Like It

Give it a try. Create a fresh new greeting that matches our lifestyles, quick and professional. Listen back and see if it is the image you want to convey. It could be that little extra that wins you more business. You never know until you try.

 

Have you checked your voice mail greeting lately?

 

For real estate in Clarksville TN contact The Real Debbie Reynolds. 931-320-6730

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 02/26/2017 01:00 AM
Topic:
Real Estate Technology & Tools
Groups:
Lessons Learned
Bananatude
Tags:
voice mail
phone
message
greeting

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Ambassador
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Bob Crane
Woodland Management Service - Stevens Point, WI
Forestland Experts! 715-204-9671

... And forever to listen to.

Your post inspired me to share a story from the past, will post it tomorrow.

Feb 02, 2017 10:15 PM #66
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Praful Thakkar
eXp Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Debbie Reynolds - now this is a great advice for sure. A complete package of our voice message tells our clients (many of them potential clients) who we are!

(I know some 'C" personalities leaving a message like it is Friday the 3rd February etc....not a personal fan of such messages, though.)

Feb 02, 2017 11:43 PM #67
Rainmaker
325,943
Nathan Gesner
American West Realty & Management - Cody, WY
Broker / Property Manager

It's important to check everything at least once a year. Voicemail, email signatures, web pages, etc. Good article!

Feb 03, 2017 06:03 AM #68
Rainmaker
442,094
Paul Antonelli
NextHome Antonelli Realty - Saint Cloud, FL
Broker Owner; NextHome Antonelli Realty

Yes we check our voicemail often and try to keep it up-to-date based on the seasons and holidays. 

Feb 03, 2017 08:11 AM #69
Rainer
216,286
Andrea.B Ferreira 954-303-8289 CRS
Keyes Co. - Davie, FL
Weston, Plantation, Davie, SW Ranches,Cooper City

Very good point .. Sometimes this little detail is so important and seems otherwise. Some Realtors leave message in more than one language and no resource to skip..

Thank you and have a nice weekend

Feb 03, 2017 09:38 AM #70
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Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Hi Debbie

I think this is such an important post with some really good suggestions. Some voice mail recordings really are pretty bad - I hate when the person doesn't say their name and you don't know if you have reached the right person. I just changed mine again - thanks!

Jeff

Feb 03, 2017 09:45 AM #71
Rainmaker
51,584
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

I think they do need to be updated every few years at the latest. They should all have say the callers name so you know you dialed the correct number, but also they need to be short and to the point.

Thanks for sharing Debbie.

Feb 03, 2017 12:05 PM #72
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

It doesn't take much time so we just need to do it, Corey Martin.

Feb 03, 2017 09:12 PM #73
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

HI Patricia Kennedy, I have a client that hired a DJ to do her voicemail message. It was rich and smooth as silk.

Feb 03, 2017 09:15 PM #74
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
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Yes, please, please identify yourself. That is the most important, Jeff Dowler.

Feb 03, 2017 09:15 PM #75
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

I haven't encountered the multi language message, yet, Andrea.B Ferreira 954-303-8289 

Feb 03, 2017 09:17 PM #76
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

That is awesome Paul Antonelli. You are ahead of the crowd.

Feb 03, 2017 09:17 PM #77
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Yes I agree Praful Thakkar. I don't need to know the date either.

Feb 03, 2017 09:18 PM #78
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Oh yes our email and text signatures too need checking Nathan Gesner.

Feb 03, 2017 09:19 PM #79
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Thanks for the heads up on that, Bob Crane. Can't wait to see your thoughts on the subject.

Feb 03, 2017 09:21 PM #80
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Shahar Hillel
Augusta Financial Inc. - Stevenson Ranch, CA
Mortgage Consultant, Loan Officer.

Good subject, that lots of times being forgotten
Thank you for the post

Feb 26, 2017 10:32 AM #81
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Thanks Shahar Hillel. I need reminding also to not let things go.

Feb 26, 2017 11:09 AM #82
Rainmaker
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Troy Erickson
Diverse Solutions Realty www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Debbie - You make a great point. I am sure that I could do a little better with my voice mail; making it friendlier and more welcoming to callers.

Feb 26, 2017 04:24 PM #83
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Thanks Troy Erickson for stopping by and your thoughts on the matter. 

May 15, 2017 09:14 PM #84
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Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

It is a good practice to check it every few months.

Jun 06, 2017 08:38 PM #85
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