Special offer

Know Nothing Realtors

By
Real Estate Agent with Preferred Properties Key West

 

I will bet just about every middle aged and older reader of my blog recognizes the face of Sergeant Schultz of Hogan's Heroes.  He's the guy who when confronted with direct evidence of wrong doing simply looked  the other way and stated "I hear nothing, I see nothing, I know nothing!" By his action (or inaction) he avoided responsibility for dealing with whatever substantive issue may have given cause for concern.

 

A couple of weeks ago a fellow Realtor pulled me aside during a showing and told me I talk too much. I do.  Unlike Schultz, I probably would have ratted out Hogan and the show would have been cancelled because the POWs would have been exposed for their acts of sabotage. Hogan and his band of men would no longer have been merry.

 

Several years ago while showing a property to a buyer, I pointed out some issues that the buyer needed to be aware of. The listing Broker called me aside and told me I should not point out issues like that - that it is the buyer and the buyer's home inspector who should look for issues that may be of concern. I told her that is not how I view my responsibility. My buyer bought the property in spite of the issues.

 

A couple of years ago I recall showing a local couple a house located a couple of blocks from the Atlantic Ocean. The entire area around this particular house flooded during Hurricane Wilma in 2005. Everybody in town knew this part of town flooded because furniture and debris from theses houses littered the streets for a couple of weeks until removed by the city trash trucks. My buyers  knew the area had flooded when I asked the listing Broker the simple question "Did this house flood in Wilma? to which she replied "I don't know. I wasn't here." Maybe she was in Miami - or Germany - when the hurricane happened.

 

I remember a different showing with a different buyer who was both a Realtor and an insurance agent in Connecticut as I recall. We were looking at a house which had just been totally renovated. It looked very good. I asked the listing agent a simple question about the remodel to preferredhe replied "I don't know."  A couple of minutes later I asked a different question about something else. The agent again said "I don't know."  As we were walking toward my car my buyer said something like "I would never buy anything from that guy. I don't trust anything he says." 

 

My purpose is not to discuss the Realtor Code of Ethics or Standards of Practice, but rather to address my propensity to talk too much. I am not a Sergeant Schultz. I will point out things that are wrong about a property as well as features that are beneficial or attractive or both. Being a "know nothing" is of "no use" to a buyer.

 

 

 

Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

A foundation inspector tells me there is no such used home with perfect foundation in the earth quake country.  Is it OK to live there with posts and block not perfect in harmony? You bet. 

With slabs there is no clue about foundation anymore. Not serious buyers worry, other agents brag.  Buyers are confused....

Feb 07, 2017 06:39 AM
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

I'm with you on this Gary, it is our job to point out things we see, or share knowledge about the property... we are supposed to be acting in our client's best interest, it is our fiduciary responsibility.  As a listing agent it is also our responsibility to know as much about the property as possible, so when a questions is asked, we know the answer.

Feb 07, 2017 07:15 AM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

OK that photo is the best!  I mean, your words are great too, just saying!

Feb 07, 2017 07:16 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Gary- I'm not an agent so only know very little about what your ethics code will or won't let you say.  However, unless it's something better left to an attorney or CPA or some other licensed professional, then it sounds to me you were strictly answering something that would be in the public records anyway.  In other words, I'd be happy to have you as my agent!

Feb 08, 2017 07:27 AM
Gary Thomas
Preferred Properties Key West - Key West, FL
Realtor to the Dreamers

Kathy, Thanks for thinking of me, but I was really speaking of agents who will fegin not to know anything about an issue - whatever that issue might be. I had repeated encounters with both agents I mentioned. The lady agent flat out told me not to bring up issues. The male agent simply claimed to know nothing.  And no matter what listing of his I have shown, he knows nothing about any of his listings.

 

Feb 08, 2017 10:09 AM