Hands-free? Speaker phone? Are you sounding like you're calling from a Tunnel
Way back when, in my other business life, I always found it rude when someone I was speaking with put me on their speaker phone. It made me feel as if I was of less importance.
Times have changed! If you’re in your car, please, put me on speaker phone and keep those hands on the wheel.
Better yet, call me back when you’re not maneuvering 3,000+ pounds of steel down the road.
However, if you are not in your car or the call is not an emergency, and you do not want to hold your phone up to your ear, please consider using earphones/headphones.
The other day I had a call from an agent curious about staging for his clients. He was very nice but I could hardly understand what he was saying.
He was not in the car using his speaker phone and not using any earphones, but just using hands-free.
I had to ask him to repeat what he was saying several times, hoping that he would get the hint that he needed to either pick up his smartphone or take me off the speaker.
It was like talking to someone in a tunnel or echo chamber.
And, yes, there are times when you will want to use this convenience, like when you’re taking notes during the conversation.
Just make sure that the person on the other end is able to hear and understand what you’re saying, and that you don’t sound like you’re calling from inside a tunnel or echo chamber!
Don’t make them have to work so hard to hear what you’re saying.