Often, my clients are nervous about having a stranger come and assess their home. They worry that their home is not clean enough, needs work, is too cluttered etc. 
I try to reassure them that I see all my clients at the same stage of the selling process. I call it the
ControlledPanic stage. They have decided to sell and are just realizing the amount of work involved.
I have no set expectations. I prefer to see the home before any work is done. This allows me to see everything I have to work with. I like to use the clients possessions but in a Selling way. If my client has removed their 'clutter', I may miss out on a great piece for staging.
It is my job to create a plan that highlights the features of the home.
The proper placement of furniture creates a comfortable traffic flow.
Tidying the storage areas without stripping them shows off the storage.
Opening/removing window treatments brings in the natural light buyers want. Updating can create a greater sense of value.
Hopefully when I leave my clients feel calmer. They have a plan to work from.
They just have to look at their budget and get started.
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