CUSTOMERS ARE "NOT" ALWAYS RIGHT
Royal, you hit the nail on the head. Some Realtors take affront if we find things no one knew about in a home inspection. It is for the clients knowledge not to "kill the deal" they are entitled to know what they are buying.
I had a Realtor jump me not too long ago asking me "why did you find this when the home inspector and the termite company missed it?" I was a little surprised but told her that I didn't know who those people were and therefore I can't attest to their ability or knowledge. Most of the time we would all find the same things.
She didn't disagree with me that it was a valid finding just was asking the wrong person why they both missed it.
Customers are "NOT" always right. We all know this and we have known it for years. However those customers are always our customers. What I believe is if the customers are always right, then we are always wrong. That customer is the only reason for us being there. Knowing that the customer is not the problem (the enemy), helps us focus our effort where it belongs---on keeping the customer. The goal of every transaction is and must be to satisfy and delight customers in a way that will keep them coming back and letting everyone know that we treated them right. We hold the power to make that happen. We all just need to act and be smart. We need to know more than the customer does about our services and how it will benefit them. We need to be sensitive to the fact that customers, like us, are only human, with human faults and feelings. When your customer is wrong, our role it to use skills to help make them right, in a manner that neither embarrasses nor blames. I always ask the customer the "golden" question and then you will know if you did a great job instead of just making him happy. I will reveal that question tomorrow.
Thanks for stopping by and reading my post. Royal.....
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