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Should you mention the written errors you see?

By
Services for Real Estate Pros with Marte Cliff Copywriting

Should you mention garbled MLS comments and property descriptions on flyers? Should you alert agents to their spelling, grammar, and word usage errors in blog posts and comments?

As everyone knows, grammar errors, misspelled words, typos and garbled sentences found in MLS descriptions are all too common. Before she got too busy to write her weekly post, Gwen Banta entertained us every Friday with MLS bloopers.

And as most know - garbled communication is no communication at all.

The bloopers were funny – but sad for the agents who posted them, not to mention the clients who error stampwere counting on them to sell their homes.

This morning, Mary Hutchison left a comment about this on my most recent grammar post in which she mentioned that errors are all too common, especially in MLS descriptions and comments.

My reply to her was that some people don’t know that they don’t know – but surely there’s someone who likes them well enough to tell them they need help.

What about that? What should you do when you see someone consistently making errors that destroy their messages and make them look bad?

When I see an error in a post written by someone who doesn’t generally make mistakes, I write them a private note to alert them so they can go make a quick correction. Thankfully, some Active Rain members do the same for me.

I wouldn’t even consider pointing out an error via the comment function, by the way. I've seen it done, but think that’s a bit rude.

But those are people who know better and just have a typo or a glitch of some kind.

What about the people who appear to "Not know that they don't know?"

When it comes to people who make the same mistakes over and over, such as confusing words like there and their or advice and advise, I don’t.

Perhaps I should. Perhaps YOU should.

How well do you need to know someone before you feel comfortable pointing out these errors? Or how well do you need to know them before they won’t simply resent your interference?

What do you do? And why?

Image courtesy of Stuart Miles@freedigitalphotos.net

Comments(21)

Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Hannah Williams - and if it's someone you don't know? Do you tell them, or ignore it?

Mar 15, 2017 11:38 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Marte, when I see an error whether be in MLS or another platform, I always notify the agent by email. It's the right thing to do. 

Mar 15, 2017 11:54 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Beth Atalay Do they always appreciate it, or do some get cranky?

Mar 15, 2017 12:04 PM
Beth Atalay

Marte Cliff, my AR friends always appreciate, most others don't even extend the courtesy of thanking but that won't stop me, I can't change people.

Mar 15, 2017 12:09 PM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Marte I will email a fellow AR member or a good friend/agent in our MLS. But as for all the other folks errors? I am not the spelling police for the tremendous amount of agents we have in our MLS - that would be a full time job!

Mar 15, 2017 12:08 PM
Marte Cliff

Anna Banana Kruchten Judging just from what I see, I agree - that could be a full time job.

Mar 15, 2017 01:41 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Marte Cliff  i agree with Anna Banana Kruchten  not if it is a stranger have enough to do right now . Pulling rabbits out of hats

Mar 15, 2017 12:18 PM
Marte Cliff

Yes Hannah Williams - if you're reading MLS comments every day you're more than likely seeing a LOT of those errors.

Mar 15, 2017 01:41 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Marte

It's a good question. I have notified agents of mistakes I have seen but it's usually more egregious ones, like the price in the MLS is $3,500,000 when I know it is $350,000 (the agent called me back to thank me), or when it says there is septic when I know in that area it is all community sewer. There are too many typos these days and I could spend all my time just sending notes or making calls about mistakes, and I suspect many would be annoyed at my doing so. I pick and choose carefully, as I do here in AR (and that I do via private email, never in a comment)! Some MLS listings are so bad I feel embarrassed for the agents, and sorry for their clients!!

Jeff

Mar 15, 2017 01:08 PM
Marte Cliff

Jeff Dowler - yes, some MLS comments - like the ones that Gwen used to report - are really embarrassing.

Mar 15, 2017 01:43 PM
Beth and Richard Witt
New York, NY
The best Retired Brokers !!!!

Hi Marte... I like the idea of a private note... as far as there and their...  I'd have to give that more thought...

Mar 15, 2017 01:20 PM
Marte Cliff

Richard and Beth Witt There are some otherwise brilliant people (like my sons) who can't seem to get those two words straight in their heads.

Mar 15, 2017 01:44 PM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Marte - Interesting topic. I've mentioned more blatant errors to friends by note, and have appreciated their corrections of my stuff. But that's about as far as I feel comfortable going.

Mar 15, 2017 01:38 PM
Marte Cliff

Dick Greenberg I share that sentiment.

Mar 15, 2017 01:45 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Marte- you're right about not correcting someone in a comment here...it would be just as if I told you that you had spinach in your teeth while we were standing with a group of friends. Thankfully Sharon Tara is kind enough to text me when I have an oops moment (about once a week!)

 

bananatude

Mar 15, 2017 04:08 PM
Marte Cliff

Kathy Streib - I love that example. And yes, it would.


Once a week? Really?

Mar 15, 2017 04:33 PM
Sharon Tara

OK....it's not once a week. LOL


 

Mar 16, 2017 06:24 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

I know I would appreciate it if someone let me know that I had made errors in the MLS or marketing materials I had produced.

Mar 15, 2017 04:30 PM
Marte Cliff

Myrl Jeffcoat I certainly appreciate it when someone lets me know I have an error in a blog post. It's amazing how we can read something over multiple times and still not catch some dumb little typo.

Mar 15, 2017 04:34 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

I like how point out mistakes to folks here who don't generally make them.  That's me too.  I've actually stopped reading one Rainer for their horrendous spelling and grammar.  Can't take it.

Mar 15, 2017 07:58 PM
Marte Cliff

Chris Ann Cleland I think that's a good plan. The folks who don't generally make mistakes appreciate it when you catch one and let them know.


That's sad about having to stop reading someone's posts for that reason. Don't they KNOW that their spelling and grammar is horrible?

Mar 15, 2017 08:18 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

Mar 15, 2017 07:59 PM
Marte Cliff

Thank you Chris Ann Cleland!

Mar 15, 2017 08:18 PM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I have come to understand that spelling is a lost art and most people don't care.  But if it's on a contract, then it's important enough to point it out.  I can't believe some of the bad spelling and errors I'll see on contracts, and sometimes even in CC&R's and other documents.  Doesn't anyone proof read anymore?

Mar 15, 2017 08:33 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Georgie Hunter R(S) 58089 There seem to be a lot of people who don't care. I've even had some here on AR argue that it doesn't matter - as long as people understand what you're saying. In my opinion - therin lies the problem. If the words are wrong and the sentences are garbled, the meaning can be completely lost.

I do know that some private schools at least still do teach spelling - only because my son mentioned that my grand-daughter can spell the words perfectly well when he's drilling with her, and she gets good grades on her spelling tests in school - but then she misspells them when she's writing an essay. Thank goodness he and his wife pay enough attention to make her go back and correct her work.

Mar 15, 2017 09:03 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

If I see a typo or spelling mistake here in the Rain, I send a message. As Kathy Streib mentioned I've done it for her and I've done it for many others. I would hope others would do the same for me. 

What really surprises me is that many times when I've done this,  I have been commenter #15 or higher and when I notify the writer of their mistake they tell me that none of the other commenters said anything. I'm talking about a real obvious mistake in the title of the post. It surprises me that nobody else said anything.

Mar 16, 2017 06:31 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Sharon Tara That doesn't surprise me, for two reasons. First, a whole lot of people aren't going to take the time or feel comfortable telling someone about an error. But in addition - it could be that no one else saw it.

I had an obvious mistake in a headline for my newsletter recently. I meant "every" and wrote "ever." I didn't see it until a subscriber wrote and mentioned it. I think that very often we see what "fits" in the context of the sentence, even when it isn't there.

It's like those "can you read this" tests where the first and last letter is correct but the middle letters are mixed up in many of the words. Our brains re-arrange them to make sense.

Mar 16, 2017 07:34 AM
Sharon Tara

Very good points Marte! People tend to be in a hurry for everything today and reading posts is no different. It's more like scanning much of the time.

Mar 16, 2017 07:48 AM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

Marte - I've think I've mentioned that I am probably too aggressive in this area. I believe that when someone writes on a subject, it's not enough to be informed about the subject.  The written communication should be correct.

I just spoke with a client today who is chemistry teacher.  I told her that I was clueless on the subject and she said (not knowing my pet peeves) that she doesn't understand grammar.  I get that, BUT - she's not writing a blog!

Sometimes I correct more than other times but I sometimes think I "need to get a life!"

 

Mar 16, 2017 01:24 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Margaret Goss A lot of people don't understand grammar, just like I don't understand how to program a phone or a television - or how to start our generator.

My son can re-wire an electrical transformer without thinking about it, but also doesn't "get" grammar. He knows it and doesn't pretend otherwise, so when he had a fishing blog, he wrote the posts first, then sent them to me to edit and correct before they went live.

The important thing is to know your limitations and to get help when you need it.

Mar 16, 2017 01:49 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

You are right. There is no reason to tell someone that they don ot understand the difference between "there" and "their" and "your" and "you're".

On AR I used to send emails to members, who would occasionally make a mistake in the title. And they did the same to me. Lenn Harley was watching me, and I occasionally would alert her.

Mar 18, 2017 03:51 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Jon Zolsky, Daytona Beach, FL I always appreciate it if someone points out one of my errors - and we DO all make them!

Mar 18, 2017 04:08 PM