LET'S GET REAL - DO YOU KNOW YOU NEED TO CHANGE?

By
Education & Training with Performance Development Strategies

Do you really expect ME to change? Get real.

Kathleen Daniels has asked to share a pet peeve relating something with our business.  In my case it is clear.  My pet peeve is a business owner who admits he or she had a problem and needs my help but wants me to find the guilty and root them out.

Let's face it. Change is difficult and when working with teams of people we usually go through several stages before we get to real collaboration.  Those four steps are forming, storming, norming, and finally PERFORMING.

Fortunately, this does not happen often because I try to set the stage before working with a client.

Here is the scenario:

Mr. or Ms. Business owner has a problem such as declining sales, lost customers, or people not performing as ownership sees necessary.People not working togetherThey agree to engage my services to do an evaluation of the alignment of people with the organization and organizational goals.  I explain the procedure and tell them that they may find some roadblocks and obstacles they did not know existed.

We then put the staff and management through an online survey along with personal interviews with key staff members.  For some reason they expect me to come back and report to them that,  "this person must go" and "this person must be disciplined" and "this person needs to be retrained."

When I come back with the report to leadership and tell them things like some people are not sure what the mission is, or that they have not been given clear understanding of the goals and priorities, the procedures make it hard to get things done.  Unfortunately, when some people hear this they become defensive and angry. 

"Well, I am the boss.  They need to do what I need to have them do."

So at this point I feel like saying like Jack Nicholson, "You want the truth?  You can't handle the truth!"

Thank you Kathleen Daniels for this fun contest.

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Tony and Suzanne Marriott, Associate Brokers 04/20/2017 04:44 AM
  2. Ginger Harper 04/21/2017 07:54 AM
Topic:
ActiveRain Community
Location:
New York Westchester County
Groups:
ActiveRain Contests
Tags:
active rain contests
managing change in armonk ny

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Rainmaker
1,682,634
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Waxhaw/Fort Mill Area Realtor

Hi Grant... I've seen this again and again when in the corporate world... the truth is staring someone in the face, but they don't want to acknowledge it. And if you can't acknowledge the truth, the problem will never be fixed.

Apr 20, 2017 12:56 PM #28
Rainmaker
299,574
Pat Starnes
Pat Starnes Real Estate - Brandon, MS
Broker/Owner

The Jack Nicholson quote is one of my favorites, Grant. Another favorite quote: We have met the enemy and he is us! Great entry.

Apr 20, 2017 02:43 PM #29
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John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Costa Mesa, CA
#MortgageMadeEasy Costa Mesa, CA 484-680-4852

Great entry, Grant.  When the culprit is staring back in the mirror, it's a tough reality to face!

Apr 20, 2017 03:02 PM #30
Rainmaker
394,702
Jerry Murphy, CRS
Long Realty West Valley - Anthem, AZ
Anthem, Phoenix, and Scottsdale AZ Real Estate

I think a lot of people hire consultants not to hear their advice but to confirm their greatness and point out everyone else's flaws.

Apr 20, 2017 05:32 PM #31
Rainmaker
360,305
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

This is a different type of pet peeve--thanks for sharing.

Apr 20, 2017 06:12 PM #32
Rainer
333,981
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton

Dear Grant,

Turning an ocean liner in a lake might take a 19-point turn, but it can be done. Habits are hard to stop & hard to start, but once you are on the way, it gets easier.

Apr 20, 2017 06:12 PM #33
Rainmaker
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Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

We have to be in a constant state of change . . . . or we will be left behind.

Good luck and success.

Lou Ludwig

Apr 20, 2017 07:38 PM #34
Rainmaker
2,953,820
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

Congratulations on being awarded a feature for an outstanding post.

Good luck and success.

Lou Ludwig

Apr 20, 2017 07:40 PM #35
Rainmaker
1,138,366
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Nina - yes, and in larger companies it is a problem of enforcing selectively.

Pat - yes that is another great quote.

John - to be honest most leaders will acknowledge that they may be part of the problem.

Jerry - you really said a mouthful--a consultant to validate what they want.

Mary - in my business I see it a lot.

Dörte - habits are certainly the hardest things to change.

Apr 20, 2017 07:57 PM #36
Rainmaker
2,784,203
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, you got lots of comments, and some really good ones.  Congrats on the Feature.

Apr 21, 2017 06:35 AM #37
Rainmaker
818,497
Ginger Harper
Coldwell Banker Sea Coast Advantage - Southport, NC
Your Southport~Oak Island Agent!

This was a great feature. 

Apr 21, 2017 07:53 AM #38
Rainmaker
1,138,366
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lou  - thank you for you acknowledgement. 

Joan  - thanks. I am glad to get all of the comments. 

Ginger - thank you so much for stopping by. 

Apr 21, 2017 12:46 PM #39
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Anna Banana Kruchten, CRS
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

OMG Grant awesome post!  You want the truth? You can't handle the truth really says it all. I can think of at least a dozen situations where folks just simply didn't want to change and they sure as heck don't want anybody telling them what to do or how to do it. 

Apr 21, 2017 02:35 PM #40
Rainmaker
1,138,366
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Anna - I am sure you have seen this as we all have.

Apr 22, 2017 03:21 AM #41
Rainmaker
3,766,406
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Congratulations, Grant, on your feature recognition.

I am among those who need to make some changes.

Apr 22, 2017 05:53 AM #42
Rainmaker
1,189,160
Lyn Sims
RE/MAX Suburban - Northwest Suburbs of Chicago - Schaumburg, IL
Schaumburg IL Area Real Estate

Interesting.

Apr 22, 2017 12:25 PM #43
Rainmaker
1,138,366
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - thank you for your support.

Lyn - I hope it was helpful.

Apr 23, 2017 06:11 AM #44
Rainer
326,637
Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH
CRS

Thanks for sharing!

Change is difficult and when working with teams of people we usually go through several stages before we get to real collaboration.  Those four steps are forming, storming, norming, and finally PERFORMING.

Apr 23, 2017 06:14 PM #45
Rainmaker
2,953,820
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

Their is a lot of interest on your post.

Good luck and success.

Lou Ludwig

Apr 23, 2017 07:05 PM #46
Ambassador
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Praful Thakkar
Keller Williams Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Grant Schneider - indeed some people just can't take the truth - as they are willing to accept the fact that they need the change!

Apr 23, 2017 10:11 PM #47
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