LET'S GET REAL - DO YOU KNOW YOU NEED TO CHANGE?

By
Education & Training with Performance Development Strategies

Do you really expect ME to change? Get real.

Kathleen Daniels has asked to share a pet peeve relating something with our business.  In my case it is clear.  My pet peeve is a business owner who admits he or she had a problem and needs my help but wants me to find the guilty and root them out.

Let's face it. Change is difficult and when working with teams of people we usually go through several stages before we get to real collaboration.  Those four steps are forming, storming, norming, and finally PERFORMING.

Fortunately, this does not happen often because I try to set the stage before working with a client.

Here is the scenario:

Mr. or Ms. Business owner has a problem such as declining sales, lost customers, or people not performing as ownership sees necessary.People not working togetherThey agree to engage my services to do an evaluation of the alignment of people with the organization and organizational goals.  I explain the procedure and tell them that they may find some roadblocks and obstacles they did not know existed.

We then put the staff and management through an online survey along with personal interviews with key staff members.  For some reason they expect me to come back and report to them that,  "this person must go" and "this person must be disciplined" and "this person needs to be retrained."

When I come back with the report to leadership and tell them things like some people are not sure what the mission is, or that they have not been given clear understanding of the goals and priorities, the procedures make it hard to get things done.  Unfortunately, when some people hear this they become defensive and angry. 

"Well, I am the boss.  They need to do what I need to have them do."

So at this point I feel like saying like Jack Nicholson, "You want the truth?  You can't handle the truth!"

Thank you Kathleen Daniels for this fun contest.

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Re-Blogged 4 times:

Re-Blogged By Re-Blogged At
  1. Tony and Suzanne Marriott, Associate Brokers 04/20/2017 04:44 AM
  2. Ginger Harper 04/21/2017 07:54 AM
  3. Gabe Sanders 04/26/2017 11:50 PM
  4. Debbie Reynolds 05/02/2017 05:00 AM
Topic:
ActiveRain Community
Location:
New York Westchester County
Groups:
ActiveRain Contests
Tags:
active rain contests
managing change in armonk ny

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Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lou  - thank you for you acknowledgement. 

Joan  - thanks. I am glad to get all of the comments. 

Ginger - thank you so much for stopping by. 

Apr 21, 2017 12:46 PM #39
Ambassador
2,527,372
Anna Banana Kruchten,CRS,CRB,GRI
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

OMG Grant awesome post!  You want the truth? You can't handle the truth really says it all. I can think of at least a dozen situations where folks just simply didn't want to change and they sure as heck don't want anybody telling them what to do or how to do it. 

Apr 21, 2017 02:35 PM #40
Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Anna - I am sure you have seen this as we all have.

Apr 22, 2017 03:21 AM #41
Rainmaker
4,116,626
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Congratulations, Grant, on your feature recognition.

I am among those who need to make some changes.

Apr 22, 2017 05:53 AM #42
Rainmaker
1,265,915
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Area Real Estate

Interesting.

Apr 22, 2017 12:25 PM #43
Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - thank you for your support.

Lyn - I hope it was helpful.

Apr 23, 2017 06:11 AM #44
Rainer
360,107
Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH
CRS

Thanks for sharing!

Change is difficult and when working with teams of people we usually go through several stages before we get to real collaboration.  Those four steps are forming, storming, norming, and finally PERFORMING.

Apr 23, 2017 06:14 PM #45
Rainmaker
3,130,750
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Grant

Their is a lot of interest on your post.

Good luck and success.

Lou Ludwig

Apr 23, 2017 07:05 PM #46
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Praful Thakkar
eXp Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Grant Schneider - indeed some people just can't take the truth - as they are willing to accept the fact that they need the change!

Apr 23, 2017 10:11 PM #47
Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sham - yes, those are the steps.

Lou - yes there is. Thank you.

Praful - yes some can't handle the truth.

Apr 24, 2017 04:52 AM #48
Rainmaker
1,842,645
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

OUCH...nothing like hiring someone to find the "problem" only to learn that YOU are the problem. 

The quote was perfect!

"You want the truth?  You can't handle the truth!"

Apr 24, 2017 01:58 PM #49
Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sharon - and frankly some people just never recognize it.

Apr 25, 2017 05:18 AM #50
Rainmaker
1,011,114
Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Those business owners didn't want the truth, and they certainly didn't want to hear that THEY might be doing something that is causing problems.

Apr 27, 2017 04:01 AM #51
Rainmaker
401,358
Nathan Gesner
American West Realty & Management - Cody, WY
Broker / Property Manager

Well done, Grant. It's never easy telling someone the truth but it's important. Have a great day!

Apr 27, 2017 05:15 AM #52
Rainmaker
550,487
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

You sure have an interesting job Grant and I can understand why this would be a pet peeve and difficult to work through.-Kasey

Apr 27, 2017 08:23 PM #53
Ambassador
2,097,476
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I love what you do to help others, Grant!  In my experience, "dictatorship leadership" (what I call what you described!) simply does not work - you have to work as a team and be more of a servant leader. I find that creates more of a generous team as well - everyone willing to help everyone else, as well as the leader being confident enough to allow others to make decisions.

Great post, Grant!  Happy Friday!

Apr 28, 2017 06:36 AM #54
Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kat - no they want it their way.

Nathan - not at all.  I will have yet another one on Monday that needs to hear it.

Kasey - it is interesting getting people to see the need.

Debe - outstanding point when you mention "Servent Leader"

Apr 28, 2017 12:33 PM #55
Rainmaker
1,165,379
Amanda S. Davidson
Amanda Davidson Real Estate Group - Alexandria, VA
Your Alexandria Virginia Real Estate Agent

Grant, I came over from Debbie's re-blog. You did a great job on this post. You have a tough job and I'm sure it's not easy to convince people they need to change. Change however, is inevitable if we want to improve.

May 02, 2017 12:53 PM #56
Rainer
85,720
Shahar Hillel
Augusta Financial Inc. - Stevenson Ranch, CA
Mortgage Consultant, Loan Officer.

Congratulations on being featured.
In a changing world, change is very important to stay current.

May 02, 2017 01:26 PM #57
Rainmaker
1,294,916
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Amanda - actually they can be convinced until they see the need to them.

Shahar - thank you for reading.

May 03, 2017 05:45 AM #58
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