To be successful in Real Estate, you need to have at the minimum laser sharp focus, superb client service, and great time management. These activities of course are in no particular order, all three must be done simultaneously. Peeves, I have so many, if I focused on them I could write a book. I seldom dwell on them, because if I did, that energy would derail my focus.
When I was asked by our friend Kathleen Daniels to write about what annoys us about our profession, my initial intent was not to address it. Since, I have been friends with her for a long time here on Active Rain, I did some soul searching and felt I owed her this post. So, to lump it into one item or should I call it factor or activity or the be specific the lack off is what it boils down to! What really pushes my buttons are the factor(s) which would prevent me from being “Successful in Real Estate”. That is/are my pet peeves.
To achieve “Superb Client Service”, one must have an attitude and a mindset, that it is not about ‘me’ it is ‘about them’. Not wanting to sound harsh, most clients focus on their own wants and needs, hence so should we.
Just to be clear, we need to look at each activity which annoys us and ask ourselves: is this for our benefit or the client’s benefit? Are we annoyed, because the activity or the lack of it is adversely affecting “their interest”? If the answer is yes than how can we correct it? If the answer is no, then we need to “get over it”.
Just to tie it in with a bit of history, when I was growing up ‘Television’ was just at the beginning stages, there were no ‘remotes’, I was the remote…” go switch the channel” “Yes Dad” … anyway we have come a long way since then.
Just like when I began my Real Estate Career, the ‘Internet’ was in its early stages too. We used to answer the office phone, if we were not in the office the receptionist took messages, clients came into the office and we went to client’s homes to sign listing agreements… anyway you get the idea.
Since then, the speed of communication technology has improved tremendously. I do not have to tell you, emails, texts, DocuSign and the list goes on and on. All these fantastic tools have helped me to be able to provide “Superb Client Service”.
The flip side of all these wonderful tools, they come with a downside too. These great technological advancements have created an “instant gratification” mentality. Clients expect fast, efficient and knowledgeable response to their questions.
Hence, when I am reaching out to the other parties involved in the Real Estate transaction from the beginning, when I am trying to get answers for my buyers or sellers, I expect fast and efficient response as well, because my clients expect it too. It annoys me, when I cannot get answers and must explain to the clients, that I am still waiting for an acknowledgement of my voice mail, my email as well as my texts.
Now to reflect on the advent of such wonderful technology which are at our disposal, I must admit it has also caused an erosion of civility. Many people lost the art of being respectful and being polite to each other i.e.: in respecting each other’s time, being respectful in the negotiations and just plain old treating each other as one would expect to be treated.
I am committed to providing superb client service, hence if I cannot achieve it due to the poor response from the “other parties” involved, it annoys me. So that is my main Pet Peeve.
If you are looking for a Beverly Hills Realtor whose aim is to provide you with Superb Client Service, please reach out to me directly.
If you are considering buying or selling a home, a luxury home, luxury investment real estate, luxury vacation homes, or luxury beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Marina Del Rey, Venice or Malibu, feel free to contact me at 310.486.1002 (m) or homes@endrebarath.com or visit one of my websites at http://www.endrebarath.com. I am a Pet Friendly Realtor and I contribute a portion of my commission to local animal rescue organizations.
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