A Beverly Hills Realtor's commitment to provide superb client service!

By
Real Estate Agent with Berkshire Hathaway HomeServices 01238708
http://actvra.in/546d

To be successful in Real Estate, you need to have at the minimum laser sharp focus, superb client service, and great time management. These activities of course are in no particular order, all three must be done simultaneously. Peeves, I have so many, if I focused on them I could write a book. I seldom dwell on them, because if I did, that energy would derail my focus.

When I was asked by our friend  Kathleen Daniels            to write about what annoys us about our profession, my initial intent was not to address it. Since, I have been friends with her for a long time here on Active Rain, I did some soul searching and felt I owed her this post. So, to lump it into one item or should I call it factor or activity or the be specific the lack off is what it boils down to! What really pushes my buttons are the factor(s) which would prevent me from being “Successful in Real Estate”. That is/are my pet peeves.

 To achieve “Superb Client Service”, one must have an attitude and a mindset, that it is not about ‘me’ it is ‘about them’. Not wanting to sound harsh, most clients focus on their own wants and needs, hence so should we.

www.endrebarath.com

Just to be clear, we need to look at each activity which annoys us and ask ourselves: is this for our benefit or the client’s benefit? Are we annoyed, because the activity or the lack of it is adversely affecting “their interest”? If the answer is yes than how can we correct it? If the answer is no, then we need to “get over it”.

 Just to tie it in with a bit of history, when I was growing up ‘Television’ was just at the beginning stages, there were no ‘remotes’, I was the remote…” go switch the channel” “Yes Dad” … anyway we have come a long way since then.

Just like when I began my Real Estate Career, the ‘Internet’ was in its early stages too. We used to answer the office phone, if we were not in the office the receptionist took messages, clients came into the office and we went to client’s homes to sign listing agreements… anyway you get the idea.

www.endrebarath.com

Since then, the speed of communication technology has improved tremendously. I do not have to tell you, emails, texts, DocuSign and the list goes on and on.  All these fantastic tools have helped me to be able to provide “Superb Client Service”.

The flip side of all these wonderful tools, they come with a downside too. These great technological advancements have created an “instant gratification” mentality. Clients expect fast, efficient and knowledgeable response to their questions.

Hence, when I am reaching out to the other parties involved in the Real Estate transaction from the beginning, when I am trying to get answers for my buyers or sellers, I expect fast and efficient response as well, because my clients expect it too. It annoys me, when I cannot get answers and must explain to the clients, that I am still waiting for an acknowledgement of my voice mail, my email as well as my texts.

www.endrebarath.com

Now to reflect on the advent of such wonderful technology which are at our disposal, I must admit it has also caused an erosion of civility. Many people lost the art of being respectful and being polite to each other i.e.: in respecting each other’s time, being respectful in the negotiations and just plain old treating each other as one would expect to be treated.

I am committed to providing superb client service, hence if I cannot achieve it due to the poor response from the “other parties” involved, it annoys me. So that is my main Pet Peeve.

If you are looking for a Beverly Hills Realtor whose aim is to provide you with Superb Client Service, please reach out to me directly.

 

If you are considering buying or selling a home, a luxury home, luxury investment real estate, luxury vacation homes, or luxury beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Marina Del Rey, Venice or Malibu, feel free to contact me at 310.486.1002 (m) or homes@endrebarath.com or visit one of my websites at  http://www.endrebarath.com.  I am a Pet Friendly Realtor and I contribute a portion of my commission to local animal rescue organizations.

 

 

 

 

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Rainer
364,973
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Endre,

My patience usually lasts about 24 hours, since I do not want other agents getting back to me, while in heavy traffic or with clients, but at least let me know you received the communication & approximately when I should expect an answer.

Apr 21, 2017 06:26 PM #23
Rainmaker
265,626
John Wiley
Jones & Co. Realty - Cape Coral, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

You have shared a very important ingredient for success. You have to purposely provide superb customer service.

I thank you for the great tips.

Apr 21, 2017 07:03 PM #24
Rainmaker
1,143,728
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Los Angeles CA

You are wise man who uses a Platinum Rule, instead of Golden:) 

"Treat others the way they want to be treated."What a difference. The Platinum Rule accommodates the feelings of others. The focus of relationships shifts " to "let me first understand what they want and then I'll give it to them."

Apr 21, 2017 11:31 PM #25
Rainmaker
1,143,728
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Los Angeles CA

Endre,

congratulations on the feature! Well deserved:) 

Apr 21, 2017 11:31 PM #26
Rainmaker
1,841,933
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

I love how you expressed your pet peeve....we can all relate to the frustration you refer to! Congratulations on getting featured!

Apr 22, 2017 04:43 AM #27
Rainmaker
3,783,862
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Endre.  Delivering excellent service to your customers will make you be the Realtor to go to for Beverly Hills real estate.

Apr 22, 2017 04:53 AM #28
Rainmaker
2,155,765
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Endre Barath, Jr. ...is the grey poupon for his area

Apr 22, 2017 06:16 AM #29
Rainmaker
1,024,954
Kathy Clulow
RE/MAX All-Stars Realty Inc. Brokerage - Uxbridge, ON
Trusted For Experience - Respected For Results

RE:most clients focus on their own wants and needs, hence so should we.

We bring knowledge, experience and skills to the table but in the end we have to respect our clients wishes even if we don't agree with them Endre Barath, Jr. 

Apr 22, 2017 06:54 AM #30
Ambassador
2,095,304
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Good Morning, Endre! I have a very short list of 'what-I-don't-like-abouts' when it comes to working with my peers but, I think this sits right at the top of mine as well! You are spot-on with this post - people DO take for granted the technologies right at our fingertips...while simultaneously losing the simple courtesies that our parents and grandparents taught us!

And, I had to laugh at your comments about remotes.  When they came out with remotes, we were discussing the all-in-one remotes with my Dad and how he could set it up. He said, "I'll never have a remote I like more than my Debe remote!"  Like you, I WAS the remote!  LOL

Apr 22, 2017 07:00 AM #31
Rainmaker
1,191,366
Wayne and Jean Marie Zuhl
Hallmark Realtors - Clark, NJ
The Last Names You'll Ever Need in Real Estate

We're in a service industry - we have to provide service to others. No doubt that Beverly Hills buyers and sellers are lucky to have you to help them get what they want.

Apr 22, 2017 08:11 AM #32
Rainer
150,005
Dusty Rhoton, SFR, SRS, CDPE, RSPS, SRES, ABR, GRI
Century 21 Flagstaff Realty - Flagstaff, AZ
Flagstaff Real Estate

Great Post!     They have been calling this service feature "Uber Realtor"

Apr 22, 2017 08:44 AM #33
Rainmaker
542,311
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

Most complaints I hear in our office are about other agents lack of response. No ackowledgement of receipt of agreements, no call backs to left messages, etc. Yes, others can impact our ability to provide exceelent customer service, but we can also see these as opportunities to take it to another level.

Apr 22, 2017 10:21 AM #34
Rainmaker
550,192
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Endre this is an excellent take on this challenge.  I enjoyed your post and agree with you. -Kasey

Apr 22, 2017 11:35 AM #35
Rainmaker
3,129,787
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Endre

Your post is rocking ActiveRain  . . . . Great post.

Good luck and success.

Lou Ludwig

Apr 22, 2017 07:11 PM #36
Rainmaker
497,084
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

Endre,

When I am with someone in any capacity, work or not, when I am the client, it certainly annoys me when the service isn't as expected.  I'll be gracious if it becomes clear to me that "my person" is doing all he/she can, but it still annoys.

That's why I get knots in my stomach when I realize I've become that person to my realtor clients.  They don't truly much care if the title company is busy this week, or if there are lender regulations which trip up the buyer, or as you suggest, if I can't provide any information because my sources have gone silent.

Not only does it make everyone look bad & as unprofessional as they truly are, it certainly doesn't allow for a continued smooth & satisfying process to completion.

Apr 22, 2017 08:37 PM #37
Rainmaker
2,692,475
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Hi Endre -- I know you have a laser-like focus on service and you speak it fluently.  

Apr 23, 2017 01:26 AM #38
Ambassador
588,059
Paul McFadden
Paratex - Seattle, WA
Pest Control, Seattle, WA.

Hi Endre: Thanks for your inspiring post. We need to always remember to serve others first!

Apr 23, 2017 07:45 AM #39
Rainer
358,760
John Dotson
Preferred Properties of Highlands, Inc. - Highlands, NC - Highlands, NC
The experience to get you to the other side!

Endre,  It is - or should be, all about our CLIENTS.  When we learn to listen to what they are saying and take it to heart we will all be better real estste agents.

Apr 23, 2017 11:15 AM #40
Ambassador
3,510,263
Praful Thakkar
eXp Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Endre Barath, Jr. - you said it! And that's what a real professional should do!

It's all about them, isn't it?

Apr 23, 2017 10:13 PM #45
Rainmaker
1,972,602
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Waxhaw/Fort Mill Area Realtor

Hi Endre... when I see others providing less than stellar service I try not to get annoyed and just tell myself that down the line these people will fail and there will be more for me to pick up in business!

Apr 24, 2017 05:46 AM #46
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Endre Barath, Jr.

Realtor - Los Angeles Home Sales 310.486.1002
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