Why It's Critical for You to Know What's Happening With Your Listing Data!

cat and mouse gameAs real estate professionals begin to explore the world of the blogosphere, many will find that their presence online has been preceded by savvy 'webpreneuers' who understand the rugged terrain of Search Engine Positioning in a way that most Newbies to this virtual world do not.

Take for instance, an interesting experience that I had recently.  I was doing a training session for an agent and demonstrating the benefits which accrue to clients who utlize an agent who is involved in Social Networking.

We initiated a google search for our company listing by address.  It had been placed on real estate shows and exported to a number of different channels including Trulia.  We noted that Trulia was in the #1 position on the Google index.

Initially I was not concerned.  We upload our listings on Trulia, so I thought that in a fashion similar to oodle and other sites to which our listing were exported, there would be a link back to our site or the real estate show. This type of WIN WIN cross promotion ensures that clients are given the best information about the home from the Broker, who benefits from the FREE Listing AND provides Valuable data for Trulia and hence its' advertisers.

There were 4 entries on a search for the address of the listing so, we clicked on each of them. But, what was most disconcerting was that the Trulia link did NOT link back to our website from Google.  Instead, it took me to a page with some general information about the area including a street map and advertising.  There was NO EVIDENCE of the listing information or indication that this listing had been provided courtesy of a real estate broker. 

When, I stumbled upon this post, I understood WHY this is the case.  The discussion regarding 'NO FOLLOW TAGS' is highly enlightening. You may also want to read Trulia's explanation for their policy and decide for yourself if this ultimately assists or undermines real estate brokers.

As a blogger, listings which I post online do rank in the top search engine positions.  This is no small thing for a home owner who is hiring me to market their home to the largest possible audience.  With over 85% of potential buyers searching online first...this is very valuable online real estate. The entity which controls the information flow will in time become the defacto national MLS.  Today, in many markets, a home owner whose agent does not know how to position their home listing online will find that either it is non-existent for all practical purposes OR being used to sell advertising.

Home owners hire Realtors to not only position their homes online but to represent them.  When, our listing index on a major search engine is repurposed to suit advertisers AND stripped of the ability to link directly to the Broker who provides the information and knows the most about the property, I can't help but wonder who is really being served.  Is this truly in the best interest of the public and does this sort of 'misdirection' truly benefit the home purchasing experience for the consumer? 

I'm curious...Brokers & Agents, have you observed this?  Do you understand its potential implications for your business?

Related Links:

Inman News has a very intelligent discussion about various angles of this important issue.

Copyright 2008  Audu Real Estate  All Rights Reserved

 
Post is included in group: Realtors®
Post is included in group: Blogging & SEO
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38 Comments on Why It's Critical for You to Know What's Happening With Your Listing Data!

WOW!  Thanks for sharing that information.  I need to check my listing info more often.  I have a marketing wizard do all that for me to keep the search engines moving me up the ladder.  Good post!

05/10/2008 11:24 PM by Diane Lombardino (Bluffs Real Estate)


I'm curious - did you input the listing or did it get pulled from some type of feed? I know I recently found one of my listings on Zillow with no info - but I logged in and added all the info myself -and now my information shows. 

05/10/2008 11:44 PM by Bo Buchanan-Blue60.com Directory For Real Estate Pro's (Blue60.com)


Lola, why aren't their more comments on this post ? This should be so important to agents. I will check it out next week after I am home. I took the Trulia widget off my personal blog after reading BB's blog. Now I will go check my listings on their too. Thanks for the heads up on what you found.

05/11/2008 08:04 AM by Missy Caulk Ann Arbor Real Estate (Keller Williams Ann Arbor, Michigan)


Lola - yep, I have noticed this myself. Clearly these venues for listing are not serving the agent they purport to serve. Zillow drives me nuts. While I appreciate getting my listings out there in front of so many folks, given their traffic, but Zillow is horrendously wrong. It has one of my listings listed twice (with 2 different DOMs), one that was sold 2 months ago is showing as a new listing (and I cannot remove it) and another new listing (on the MLS for 5 days) shows as being on the market for 53 days. And I am unable to change any of this. Do you think there is a way to get in touch with them. Oh no.

I also took the Trulia widget down.

This is IMPORTANT Stuff and more agents need to know about these issues.

Jeff

05/11/2008 10:37 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


I am afraid the the Trulias are in the business to make money so linking back to themself seems to be a stadegy to keep them higher in rankings.

We are debating if our local MLS should send data to these sites and this is an excellent point!

05/11/2008 11:41 AM by Charles McDonald / Your Trusted Broker for Charlottesville Real Estate (RE/MAX Assured Properties)


Lola - This is a rather interesting post.  Many of these sites are merely concern with positioning themselves using our content.  I agree with Missy, this is a topic that deserved more discussion. Thanks.

05/11/2008 11:54 AM by Jennifer Fivelsdal, Rhinebeck NY (Keller Williams Realty)


This is a real eye opener.  I have just recently posted /registered with Trulia and put my listings there.  I would really appreciate more info from others' experiences.

05/11/2008 01:56 PM by Joan Snodgrass Tri-Lakes Realtors, Shell Knob, MO (Tri- Lakes REALTORS)


If they don't link back waht benefit do we have in supporting them? We all need to evaluate the benefits. Thanks for the post.

05/11/2008 08:26 PM by Terry Westbrook ~ Realtor(R) Grand Rapids Mi Ada/Cascade Real Estate (Five Star Real Estate, LLC Grand Rapids , MI)


Very important info here Lola. Thanks for pointing it out!

Susan

05/11/2008 10:53 PM by Susan Davis, Realtor~Van Buren, Fort Smith, AR Real Estate (Exit Realty Fort Smith)


We've experienced this from Trulia and are currently rethinking our strategy with them.  It's upsetting when you type in "real estate (insert city here)" and Trulia ends up being the top most position, even though they might not be the most relevant source for the area.

05/12/2008 10:58 AM by PMZ Real Estate


Thanks for this info, Lola, I'm thinking we will opt out of Trulia - why give away our power to a nonlinking source - we make these decisions on the herd mentality sometimes

05/12/2008 11:44 AM by Bonnie Westbrook Grand Rapids MI Real Estate Marketing (Five Star Real Estate Ada MI)


I recently became aware of the "no follow" tags and understand why Google is promoting that standard.  It helps stem the tide of spam commmenting on our blogs because it eliminates the guerilla SEO benefit to doing this.  Cleary Trulia is has figured out how to do this to their benefit at the agents expense.

05/12/2008 11:44 AM by Joe Virnig, "No Ordinary Joe" (RE/MAX Gold Coast REALTORS, Ventura County, California)


Most of these companies would not exist without feeds from MLS databases. Maybe they should rethink the phrase "Don't bite the hand that feeds you".

05/12/2008 11:57 AM by Jennifer Kirby (Exit Realty Eden Prairie)


Diane, Thanks for your comment.  Assistance from marketing gurus and IT experts is important...but it cannot take the place of brokers understanding the unique implications of certain practices within the virtual world on their real estate business.

05/12/2008 01:28 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Bo...I don't think it matters HOW the listing was inputted.  What I'm referring to is the fact that the listing data which is being pulled off a search engine index is simply pointing towards Trulia (the site) without giving a link back to the Broker or providing relevant listing data in many cases. 

When you are on Trulia and are looking at their listings, this is not the case.  Reading the other blog posts will aid in understanding why this might be done. Trulia understands certain important elements about real estate search which most brokers don't.

05/12/2008 01:33 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Missy...Thanks for your comment.  In answer to your questions...Most real estate agents and brokers don't understand this YET.  They don't know enough about the backside of programming to know what is happening.  We're simply glad our listings are getting 'exposure.'  We're not yet savvy enough as a group to understand the finer implications of the 'true cost' and what we need to be aware of and insist on when negotiating service agreements with online providers.

05/12/2008 01:36 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Jeff, Thanks for your comment here and your link to this post from your recent blog...Zillow - You Are Driving Me NutsI was happy to see that Zillow has responded to your specific issue & will hopefully continue it's efforts to improve accuracy for all the listings on the site. 

You're right...THIS IS IMPORTANT STUFF!

05/12/2008 01:46 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Charles...Your local MLS Board would do well to spend some time studying this issue and understanding it's potential implications.  Decisions based on knowledge and full disclosure are more likely to serve the best interests of your members.

05/12/2008 01:49 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Jennifer F...I'm glad you stopped by to read. 

05/12/2008 01:51 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Joan...please take the time to read the related links and comments.  They are an eye opener!  We all need to wake up and understand that real estate is big business...online or off.  Ignorance is not an excuse.

05/12/2008 01:53 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Terry...Your question is something every broker and real estate board should be asking.

Susan...you are welcome.

05/12/2008 01:54 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


PMZ...Relevance is a relative term.  That's why the 'online real estate' of a high position on a search engine indexed result is so valuable.  Trulia and other providers of real estate information understand that capturing the highest search enginge rank positions them as  the most Relevant provider of real estate information.  Never mind that this was obtained courtesty of real estate brokers who are not given a link back of acknowledgement...

05/12/2008 02:04 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Hey all-  I just wanted it to be very clear that the NO FOLLOW search engine optimization tactic that is described here is NOT a tactic used by Zillow. 

Note though, that the general message of this post, to know exactly where your listings are being displayed and what the sites' policies are, is a very good one. 

05/12/2008 02:09 PM by Sara Bonert (Zillow)


Bonnie...Decisions should be made from a place of knowledge.  Opting out is definitely an option if a particular source does not support your marketing efforts in a manner that you feel is appropriate. As a blogger, you will probably not be as affected as much as an agent who is not...but, ultimately this impacts all of us.

05/12/2008 02:27 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Joe...you're way ahead of most of us.  I'm glad to see that you're investigating this for yourself. 

05/12/2008 02:29 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Sara...Zillow's decision to forgoe this type of SEO at the expense of the real estate brokers who cooperate by providing their listings data is prudent. It might take a little bit, but eventually more of us will be asking the questions that are posed in this blog and the other related links... 

05/12/2008 02:35 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


I will need to go check this out for myself and see how my listings are represented. I have "joined" these sites and imputted all my information so I would like to see if that makes a difference. With our information being sent to so many sites it is impossible, for me anyway, to keep track of it all and make sure the information is accurate. Thanks for getting this information out.

05/12/2008 04:27 PM by JoEllen Stranger-Thorsen, Lake County, FL (Catherine Hanson Real Estate, Inc.)


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05/13/2008 12:13 AM by syed


Great blog Lola.  I've been reading alot about this lately.  I do not use the Trulia widgets in an effort not to feed Trulia to work again my own site.

05/13/2008 02:31 PM by Morris County New Jersey (Realtor)


Lola- Very interesting....I will go now and check a couple things and see what pops up.  I appreciate this post a lot, thanks.

05/14/2008 06:42 PM by Kathy McGraw ~ Calif Broker (CELLing Realty)


 

Lola-very good info and I have to check into this farther...

CENTURY 21 and trulia have partnered! That concerns me.

This is a terrific post..and Congrats it was selected as a Blogger's Choice Selection!

06/15/2008 05:49 AM by Midori Miller-Daytona Beach Florida Real Estate Trainer (CENTURY 21 Sundance Realty)


Lola- Congratulations on the Bloggers Choice Award ~ it was well deserved.  Someone said you know the Judge. Is that true? LOL :)

Seriously, the information in this Post is something I agree we all need to know, and so many of us don't.  These types of Posts are what helps all us Brokers.  Thank you again.

06/15/2008 01:42 PM by Kathy McGraw ~ Calif Broker (CELLing Realty)


Thanks for the information. I have just been trying to keep up with the 1,001 new websites and I am so suprised that they strip all the links.  Does this happen on those listings that fed to Trulia or did you manually enter the listing yourself?

-- Appreciate your help!

06/17/2008 12:57 AM by Kerry Lucasse (Keller Williams Peachtree Rd)


Lola, I never noticed that about Trulia and will check it out, thanks!

06/17/2008 08:23 AM by Debra Kukulski-GRI; ABR; RECS; e-PRO (Re/Max Unlimited Northwest)


 After reading this post, I googled a few of my listings and sure enough, they were #1 or #2 on the search results and when I clicked on the listing, my name / contact info wasn't there -- but it did say something like "Agents - is this your listing? Add your photo & contact info for free. BRAND IT!"... so I clicked on the link and tried EVERYTHING I could to get my info to appear on MY listing page... no luck.

I did run into one page that said that if I paid $29 or $39 per month, I would be a Trulia Pro".  Maybe they have offered "Free" listings to agents, but in order for the agent's info to appear, they have to pay? It's very confusing and honestly, pretty frustrating.

Has anyone subscribed to Trulia?

07/07/2008 07:11 PM by Kerry Lucasse (Keller Williams Peachtree Rd)


Kerry, this situation can occur with a listing fed to the Trulia database manually or exported from another source.  Thanks for sharing your experience.  Brokers and agents need to have a better grasp of how our listing data is being handled once it is exported to other sites; many of which are in direct competition with us as the 'point of contact' for listing data to the general public.

07/08/2008 12:41 AM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker


Congratulatons Lola on being chosen for bloggers choice.  Its definitely a great post and a much talked about topic.  I believe its enlightening alot of realtors.

07/10/2008 01:32 PM by Morris County New Jersey (Realtor)


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Real Estate Brokerage: Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker
Lola Audu~Grand Rapids, Michigan Real Estate
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Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker

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