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Do Your Clients Feel The Love?

By Gary Woltal

Real Estate Agent with Keller Williams Realty 0575737

May 11, 2008 06:21 AM

Big Hug Many a Sales manager over time will tell you, especially in service occupations like Realtor, Stager, Lender, etc. that the most effective sales people are ones that learn how to love their customers.

I think in defining what you are, love should not be a noun but

LOVE IS A VERB.

You remember those. Action words. You are not a REALTOR but one who serves, nurtures, cares, teaches, helps out, goes the extra mile.

If more of us would remember that love is an action more than a static noun, that feeling of the love would come across more to our clients.

DO YOUR CLIENTS FEEL THE LOVE?

Those that do, get to that highest level of satisfaction with you. They are "delighted" with your service. Now we may not get along with all our customers, and that can be ok too. Everyone doesn't mesh well. But for those who give you a fair shake you know you are doing a great job when they feel your love.

BABY, I NEED YOUR LOVIN'

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Susan Hilton

CENTURY 21 Beal, Inc. - College Station, TX

Texas Aggie Real Estate, College Station Bryan Texas Real Estate

Ever wonder how you can teach agents to convey the love?

May 11, 2008 06:35 AM

Gary Woltal

Keller Williams Realty - Flower Mound, TX

Assoc. Broker Realtor SFR Dallas Ft. Worth

Susan: I think serving has to come natural. The basics can be taught like checklists for followup, but if someone is not motivated to serve, they really are just in the wrong profession.

May 11, 2008 06:41 AM

Mike Norvell Sr

Morris Williams Realty - Leesburg, FL

Norvell Consulting Group

Gary....Feeling the love...funny how that was the catch phrase of my week..Best wishes and keep feeling the love yourself

May 11, 2008 06:44 AM

Chip Jefferson

Gibbs Realty and Auction Company - Columbia, SC

Genuine care for your customer is easy if you truly do care and love to help them. Getting paid is great also.

May 11, 2008 06:54 AM

Makea Turner

Simply Vegas - Las Vegas, NV

Great post Gary I honestly belive thats true I mean I would not want to work with some one who was very cold and not loving. I think as service providers we have to rmemeber with no clients that means no pay check

May 11, 2008 06:57 AM

Kevin Corsa

H.I.S. Home Inspections (Summit, Stark Counties) - Canton, OH

H.I.S. Home Inspections, Stark & Summit County, OH Home Inspector

Just trying to find a person competent in their field today can seem like a challenge. Now you want to feel the love too?

LOL

May 11, 2008 06:59 AM

Charles Buell

Charles Buell Inspections Inc. - Seattle, WA

Seattle Home Inspector

Gary, good post as usual. The way I like to put it is to make sure my buyers are "taken care of." Man, the Ed Sullivan show sure does look dated!!

May 11, 2008 07:00 AM

Virginia Hepp - Mesquite NV REALTOR

Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV

Mesquite NV Homes and Neighborhoods - Search MLS

Hi Gary, I think those of us who say 'I love my profession', are really saying 'I love my clients'.

May 11, 2008 07:10 AM

Lisa Heindel

Crescent City Living LLC - New Orleans, LA

New Orleans Real Estate Broker

To keep my clients feeling the love, I constantly remind myself of when I was a consumer purchasing a home and try to treat them as I wanted to be treated. Sometimes it means gritting my teeth when the phone rings for the 10th time in a day from the same person, but if it's important to them, then it NEEDS to be important to me.

May 11, 2008 08:30 AM

Gary Woltal

Keller Williams Realty - Flower Mound, TX

Assoc. Broker Realtor SFR Dallas Ft. Worth

Mike: We always joke when you're not treating someone right, they are not "feeling the love" coming from your way : )

Laura: The payment comes from all that hard work and "love." Definitely earned though.

Makea: Cold and not loving, I think they should do something else as an occupation.

Kevin: Yeah, competent AND loving. It's tough standards out there I know : )

Charles: Taken care of ~ a great expression. Ed Sullivan seems like a 100 years ago doesn't it?

Virginia: I agree with your assessment!!

Lisa: We all want to be treated well, and all our questions answered, even if we have many.

May 11, 2008 08:39 AM

Becky Respess

Broker/Associate Century 21 Judge Fite Co - Cedar Hill, TX

ABR, CRB, CRS

Gary, This one is a double WOW! You have it down pat. I wish all realtors could learn to love their clients the way you described. How often do you walk through an office and all you hear is complaints about clients?? Now granted some are more difficult than others. You are so right about this being a service industry. We act like we are doing the client a favor. I l"ove" this post.

May 11, 2008 09:54 AM

Gary Woltal

Keller Williams Realty - Flower Mound, TX

Assoc. Broker Realtor SFR Dallas Ft. Worth

Becky: Feeling the love with clients is really not as hard as many people think. Like you pointed out with agents "complaining" about clients, it just takes an attitude adjustment. Quit complaining and start serving. Yes, you will get cranky clients, but you know what? If you're nice to them many might turn less cranky and actually smile back at you.

May 11, 2008 10:05 AM

Fran Gaspari

Patriot Land Transfer, Inc. - Limerick, PA

"The Title Man" - Title Insurance - PA & NJ

Gary, If only society itself would accept that love is an action and not just a 'warm fuzzy' feeling, there probably would be fewer failed marriages!!! Thanks, Fran

May 11, 2008 01:36 PM

William Feela

WHISPERING PINES REALTY - North Branch, MN

Realtor, Whispering Pines Realty 651-674-5999 No.

This is one of the main things I wnat my agents to portray...tha they really care about the client!

May 11, 2008 01:42 PM

Joan Mirantz

Homequest Real Estate - Concord, NH

Realtor, GRI, CBR, SRES - Concord New Hampshire

Gary...I really do develop an attachment to everyone I work with...I love my clients!(oh gosh the keyword is lovi-lovi...LOL)

May 11, 2008 02:11 PM

Gary Woltal

Keller Williams Realty - Flower Mound, TX

Assoc. Broker Realtor SFR Dallas Ft. Worth

Fran: Making love alive in the world, would make it a better place for sure within homes and outside.

William: If you can get that caring through to your agents they will be so much more productive.

Joan: I knew you had that highest level of service to your clients.

May 11, 2008 03:47 PM

Carol Lee

Dilbeck Real Estate - Oak Park, CA

Realtor - Agoura, Oak Park, Westlake CA Homes

When you love, or at least really like, your clients, the job is much more enjoyable!!

May 11, 2008 05:38 PM

Laura Cerrano

Feng Shui Manhattan Long Island - Locust Valley, NY

Certified Feng Shui Expert, Speaker & Researcher

Gary, I always seem to bond with my clients and I love the friendship that develops. They are precious to me and I treasure these people.

May 12, 2008 01:52 AM

Crystal Ledbetter

Texas Home Group - Montgomery, TX

I have always told my family, friends that love is a verb and show me by your actions not your words, I show my clients that love in the care and consideration I give to each of them, I truly like my clients and adore a few. I always think of Janet Jacksons "what have you done for me lately"

May 12, 2008 02:08 AM

Gary Woltal

Keller Williams Realty - Flower Mound, TX

Assoc. Broker Realtor SFR Dallas Ft. Worth

Carol: It does make working with people a pleasure you are right.

Carole: I know you take care of your clients very well, because you just are a natural at caring.

Crystal: You put that action verb into practice. Very good!

May 12, 2008 07:36 AM