Pick up the damn phone and have a conversation...

By
Real Estate Agent with RE/MAX Compass, formerly RE/MAX WHP 0524642
http://actvra.in/54BB

 I am in the middle of working 6 different files for closing. I noticed that collectively I have 893 text messages to and from those agents. This is ridiculous, unprofessional and potentially damaging to a real estate transaction. Let me explain...

It's too easy to "fire off a text" without thinking. The best form of communication is either in person, over the phone or via email. For tracking purposes it's nice to have a printable record of your conversations and this easier by email than it is by text. When you fire off a text you are likely driving, drinking a beer, on the toilet or walking in the mall. Lets be honest and real - you've all done it. I have caught myself being more careful and more thought-out when I send an email versus sending off a quick text. When you don't think clearly you are more apt to sound abrupt, disrespectful, flirtatious or just plain stupid. You shouldn't be sending other agents emojis, exclamation points, all caps or off the cuff smart ass responses and all of this is easy to do when you're texting.

Our clients deserve as close to immediate responses as we can provide, so I will continue to text them if that is their best way to communicate. 

I shouldn't have close to 1,000 text messages in my phone right now. It's too controlling and too obsessive. Agents solve more problems when they communicate effectively and being sloppy while being "fast" is not always the best way.

I was reading the threads from the other agents just now and one of the Realtors is sharing her current medical issues and "how she had a crushing headache." It's unlikely she'd tell me this over the phone, in person or by email. Texting is too impersonal, too Facebook statusy, too lazy. In another thread I see myself telling an agent that I would call her "when I got dried off from taking a shower." Clearly I was being an idiot for thinking I had to "respond right now." 

 

After 13 years of real estate I'm thinking the best and most productive way to communicate with my fellow agents is by simply picking up the damn phone. We can email each other, we can text when it's critical, but we don't need to rely on texting as the number 1 mode of working with each other. 

Posted by

 

 
Greg Nino
, Houston area Realtor®.
Helping residential buyers, sellers and tenants 7 days a week.
Available @ 832-298-8555 

RE/MAX Compass (Formerly RE/MAX WHP)

www.GiveMeMyHomesValue.com

www.EverydayHoustonHomes.Com

 

 

The information contained in this blog is believed to be reliable and while every effort is made to assure that the information is as accurate as possible, the author of this blog, and its comments disclaim any implied warranty or representation about it's accuracy, completeness or appropriateness for any particular purpose. All information is copywritten and the property of Greg Nino.  

 

 

 

 

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Rainer
10,209
Matt Maloney
McCurdy R.E. Group, Inc. - Latham, NY
Providing solutions and valuations for home owners

A text saying "inspection is at 1:30" is fine, a text saying buyer wants to pay $3k less over an inspection issue (which I've gotten) gets an immediate phone call so I can negotiate fiercely for my client. 

May 18, 2017 08:18 AM #57
Rainmaker
405,814
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

Enjoyed reading this blog!  And I agree with you. I won't negotiate via text. Some agents specify "TEXT ONLY" to communicate! WHAT??  Yes I'm much older than these text obsessed kids but that's how I work. Texting is useful for some communication--not others.

May 18, 2017 09:12 AM #58
Rainer
38,058
Vito Pal
Haines & Krieger Realty - Las Vegas, NV

Totally agree, I keep asking my daughter and my wife, please pick up the phone & call me, but..... Also "Txtng mkes pople a bad spllr."

May 18, 2017 09:37 AM #59
Rainmaker
1,411,713
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Sometimes you must text an agent that you will be calling them so they will answer the phone! 

May 18, 2017 10:31 AM #60
Rainmaker
123,632
Stavrula "Sam" Crafa, RNC,GRI, CDPE, PSA
Future Home Realty - Seminole, FL
Providing the integrity and service you deserve.

Totally agree. I would much rather talk to someone on the phone then text especially when it's agent to agent. Addresses, email addressed, a name and phone number is Ok to text. Short brief messages. Anything other then that, then call or email me. Congrats on the featured post. 

May 18, 2017 11:44 AM #61
Ambassador
3,612,693
Patricia Kennedy
Evers & Company Real Estate, Inc. - Washington, DC
For Your Home in the Capital

Oh, Greg!  You are just way too retro!  Oh, wait. So am I.  Totally with you on this one.

May 18, 2017 11:57 AM #62
Rainmaker
682,997
Jill Sackler
Broker Associate, Charles Rutenberg Realty Inc. "Said and Done!" - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Can't tell you how often this conversation comes up. Boomers do not enjoy massive amounts of texts in the same way that other generations do - they simply do not get everything across in the same way.

May 18, 2017 01:07 PM #63
Rainmaker
1,881,022
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

A well deserved feature! Well said!

I think it's actually more time consuming to text sometimes. Much easier and as you stated, more efficient and professional, to have a real conversation!

May 18, 2017 01:47 PM #64
Rainer
4,060
Malinda Trimberger
Executive Realty Green Bay - Green Bay, WI
Broker/Owner, CRS, GRI, ABR

I have to disagree to some degree. I personally prefer email so that I have a paper trail to fall back on.  Unfortunately too many "used car salesman" in this industry where another agent's word is not reliable/credible in that "verbal conversation". Which could be why verbal contracts are not legal in the State of Wisconsin ~ thank god!  When I see another agents number pop up on my phone, I let it go to voicemail.  I am here to serve my clients, not other agents. I do agree that the texting is out of control, but for me its more about the lack of professionalism more than anything.  "Hey" or "Doll", "Sweetie", "Hit me up".  I don't even know these agents! Identify who you are and formulate a sentence ~ that is what I am looking for :)   21 years and the best and most effective way of communication for ME is email.  Everyone has their own way of doing business...this is just mine.

May 18, 2017 02:40 PM #65
Rainer
251,528
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

Phone for clarity and immediacy.  Email for records and tracking.  Texting to set things up, not negotiate or perform.

May 18, 2017 04:03 PM #66
Ambassador
2,562,188
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Baltimore, MD
Sell Your Home With Margaret Rome

I find I have less explaining to do with a simple phone call. For me it also saves time and there is less misunderstanding than with a text. Don't get me wrong...I do use texting.

May 18, 2017 07:24 PM #67
Rainer
314,076
Keith Lawrence
RE/MAX Properties - Mahwah, NJ
ABR, CDPE, SFR, 203K Specialist

Great Post.  I agree that more can be said in a conversation than a text.  If an agent text me a couple of times I pick up the phone and have a convesation.  I find that deals move quicker and easier. 

Also, if a text comes in while I am driving I hit the call button to talk.  This avoids "Texting While Driving".

 

Thanks for the post.

May 19, 2017 06:42 AM #68
Rainer
82,826
Amy Gutschow
RE/MAX - Sheboygan, WI
Professional Real Estate

Email and Text can produce a clear record of what was discussed where a phone call can get long and details can get lost.  I always make sure I am sitting ready with pen and paper when taking a phone call so my notes can be part of my file.

May 19, 2017 10:07 AM #69
Rainmaker
836,809
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Agreed, just don't put a phone on speaker while in the bathroom! 

May 19, 2017 03:57 PM #70
Rainmaker
85,789
Raymond Edler
Keller Williams Realty Dallas Fort Worth 214-552-2091 - Prosper, TX
#1 Real Estate Office in DFW

I'm guessing you're not a millennial.  You may consider getting your SRES designation if the texts are that bothersome.  Even some of my seniors lately have been texter though. Also, no one says you have to respond if you've been drinking or while you're driving hopefully not doing both.  Good luck

May 19, 2017 06:46 PM #71
Rainmaker
253,929
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Today I found a for lease sign from a prominent company stuck right beside my for sale sign in Westbury. I called the agent number on the sign. She texted "I can't talk right now" So I sent her a photo of her sign obviously placed on the wrong house. Next thing I know, she is calling me - to ask if I can please move her sign to the right house. Can't make this stuff up.

May 20, 2017 04:50 PM #72
Rainmaker
64,778
Walt Fish
Bay Area Home Inspection, LLC - Marquette, MI
Upper Michigan's Most Experienced Home Inspector

Great topic Greg. As a home inspector, one of the reasons I find myself texting or more often, emailing realtors, is that some agents won't pick up the phone. Most of the offices around here are open 9-5 only and most are closed on Saturday. There are times when I need to confirm something and its not always easy. I'm not sure how it is for realtors, but for me, if I don't answer every calland ALWAYS have my phone on me, I loose business. I leave my phone in my car (for example) and stop in a gas station to buy a cup of coffee, come out and have a VM. Call the cleint back within 5 minutes...90% of the time: sorry we already went with someone else. I've learned from that. I answer my phone basically 24/7. Having said all that, I use SMS texting when I really need to get ahold of someone who doesn't answer their phone. I do prefer to talk by phone, but some things are also good to have written down. less confusion that way.

May 20, 2017 05:49 PM #73
Rainer
6,292
Carin Molin
Top Agent Realty Group - Carlsbad, CA
Home - Where Life Happens, We lead You to it!

I agree!! I will only text if someone prefers that way to communicate.

May 21, 2017 04:34 PM #74
Rainmaker
1,032,509
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

I agree!  Phone conversations require less time to get more accomplished.

May 24, 2017 10:16 PM #75
Rainmaker
331,832
Donna & Larry Johnson
Keller Williams Real Estate - West Chester, PA
Chester & Delaware County

Agree. It is always better to call and make sure everyone is on the same page. I find it funny when you call another agent and leave a voice mail and they send you a text back.

May 30, 2017 05:14 AM #76
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Greg Nino

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