I am in the middle of working 6 different files for closing. I noticed that collectively I have 893 text messages to and from those agents. This is ridiculous, unprofessional and potentially damaging to a real estate transaction. Let me explain...
It's too easy to "fire off a text" without thinking. The best form of communication is either in person, over the phone or via email. For tracking purposes it's nice to have a printable record of your conversations and this easier by email than it is by text. When you fire off a text you are likely driving, drinking a beer, on the toilet or walking in the mall. Lets be honest and real - you've all done it. I have caught myself being more careful and more thought-out when I send an email versus sending off a quick text. When you don't think clearly you are more apt to sound abrupt, disrespectful, flirtatious or just plain stupid. You shouldn't be sending other agents emojis, exclamation points, all caps or off the cuff smart ass responses and all of this is easy to do when you're texting.
Our clients deserve as close to immediate responses as we can provide, so I will continue to text them if that is their best way to communicate.
I shouldn't have close to 1,000 text messages in my phone right now. It's too controlling and too obsessive. Agents solve more problems when they communicate effectively and being sloppy while being "fast" is not always the best way.
I was reading the threads from the other agents just now and one of the Realtors is sharing her current medical issues and "how she had a crushing headache." It's unlikely she'd tell me this over the phone, in person or by email. Texting is too impersonal, too Facebook statusy, too lazy. In another thread I see myself telling an agent that I would call her "when I got dried off from taking a shower." Clearly I was being an idiot for thinking I had to "respond right now."
After 13 years of real estate I'm thinking the best and most productive way to communicate with my fellow agents is by simply picking up the damn phone. We can email each other, we can text when it's critical, but we don't need to rely on texting as the number 1 mode of working with each other.