Hello, you lovely AR Community! Hope you enjoyed Mother's Day, with your moms and families, today!
You know, I just had one of those light bulbs go off in my head, in reaction to a very sloppy Buyer's Agent who sold one of my condo listings in Downtown Chicago earlier this week.
She forgot to have her clients sign the disclosures properly at contract presentation, and also failed to understand, despite my considerable repetition over the phone during negotiations, how a back-up offer, and prior offer cancellation, would work for her buyer.
I felt I was beginning to get frustrated by her lack of understanding, and may have come across as being plain ole' TESTY!
My solution to her most recent move - a seemingly-arrogant attitude when she failed to deliver the balance of her clients' earnest money deposit, as stated in the Contract for Sale, whenever "most quickly convenient" for her.
Her attitude and untimely performance bothered me, and my wife and I knew I would blow up a bit if I placed a call to her.
So . . . I simply composed an email, in vivid detail, of my concerns with her and her performance.
This achieved several things.
First, it allowed me to express my detailed concerns, but in a controlled and reviewed fashion - and get them out of my head. A "mind dump," so to speak. Why just keep these concerns to myself, and stress out about them on Mother's Day Weekend!
Second, the written format made sure I covered all the bases. How many times in the course of a contentious telephone call do you forget to say something important, and have to make an awkward follow-up call a few minutes later?
Third, it memorialized everything, in black and white, in case the problem continued later on. Here in Illinois, we use attorneys on both sides of real estate transactions after we accept a contract, and, of course, I copied him on these emails, for the record.
I know I didn't invent the telephone - or Google - but, often, you have to get back to basics. Right?
Just thought I would share!
(NOTE: No names mentioned here - I have no desire to crusify anybody!)
DEAN & DEAN'S TEAM CHICAGO