Carol Williams is hosting the Strengths vs. Weakness Challenge.
The Challenge: Share with us what you believe to be your personal strengths and how they help you in business. AND, then, share with us your personal weaknesses and how you have overcome them (or manage them) to avoid getting derailed to stay on track with your business goals.
My personal strengths and how they help me in my business:
My primary strength is my commitment to excellence and doing the right thing … no matter what. I understand the “right thing” may be perceived differently by different people. For the sake of clarity, “the right thing” is treating others the way I want to be treated. I do live by the Golden Rule. I do for my clients what I would want others do to for me.
In business and in life this means that I am often the Warrior and the Protector. Doing the right thing and serving my clients highest and best often equates to an enormous amount of time spent getting others to do their jobs.
Yes, that’s right folks. Spoiler Alert: People in real estate, this includes agents, brokers, lenders, escrow officers, title officers, stagers, inspectors, management companies, and the list goes on and on, often suffer from performance anxiety. They simply fail to rise to the occasion and do their jobs. In some cases they might be new (virgins) and they just do not have the training and experience to understand what it takes to provide a “blow your socks off” experience for those they are serving. In many cases there isn’t even a liftoff. This equates to a non-responsive person. They are technically alive, have a pulse and a heartbeat, but they just fail to perform.
Welcome to the Dark Side: I know that is hard to believe. Shocking Right? Yet, it is true. It is true in my business. Many so-called professionals just ignore emails, text and voice messages. I could write a book on the many ways these performance anxiety agents cause harm to others.
My Personal Weaknesses: How I have overcome them (or manage them) to avoid getting derailed to stay on track with my business goals.
I will never acquiesce to performance anxiety. I am a firm believer that people need to be held accountable and responsible. Turing a blind eye does not solve the problem. I understand that things happen in life.
I’ve fallen and I can’t get up! I understand that things do happen in life and in business. That is much different than those who never got up and performed in the first place.
Depending on the severity of the non-performing person, I may just step away from it for a day and revisit again the next day. Sometimes just taking a break helps. If only it were always that easy.
I may escalate to an agent’s broker.
Several times in my career I filed complaints with County Managers when title and escrow screwed up so bad it resulted in costing my buyer clients thousands of dollars. The fight was relentless, non-stop and exhausting.
I fought the fight and won. The title company made my clients whole on their losses in excess of $8,000. I could have stepped back and did nothing. That is not how I roll. I am not made of a do-nothing cloth.
Doing the right thing may derail me. It does take away valuable time I could spend doing things that will generate more income for me. My conscience will not allow me to turn a blind eye or do nothing. The end of the road is when the job is done well.
My parents taught me:
If a job’s worth doing, it’s worth doing well.
Anything worth doing, is worth doing right.
My father was a strict disciplinarian. We were not rewarded for jobs well done. There were no trophies or rewards for doing what was expected.
There were often severe consequences for not doing what was expected and certainly consequences for not doing a job well.
All these years later, it remains in my DNA. Thank you Dad for teaching me that the smallest of things make a big difference and doing the right thing is always the right thing to do.
I believe, for the most part, performance anxiety is directly tied to the consequences of non-performance. What do we have to lose it we don’t perform? Who will know if we are not performing?
There is no performance anxiety with me. It does not matter if I am listing a San Jose home for sale, helping a buyer purchase a home, or managing a probate listing, I do what I need to do to protect those who hired me. Even if/when it details me from doing other things, my clients will always be served. Period. It is why my clients are raving fans.