Strengths vs Weakness Challenge By Kathleen Daniels

By
Real Estate Broker/Owner with KD Realty - 408.972.1822 CA BRE#01366594

Carol Williams is hosting the Strengths vs. Weakness Challenge.

 

The Challenge: Share with us what you believe to be your personal strengths and how they help you in business. AND, then, share with us your personal weaknesses and how you have overcome them (or manage them) to avoid getting derailed to stay on track with your business goals.

 

My personal strengths and how they help me in my business: 

My primary strength is my commitment to excellence and doing the right thing … no matter what. I understand the “right thing” may be perceived differently by different people. For the sake of clarity, “the right thing” is treating others the way I want to be treated.  I do live by the Golden Rule.  I do for my clients what I would want others do to for me. 

In business and in life this means that I am often the Warrior and the Protector.  Doing the right thing and serving my clients highest and best often equates to an enormous amount of time spent getting others to do their jobs. 

 

Hot Air BalloonYes, that’s right folks. Spoiler Alert:  People in real estate, this includes agents, brokers, lenders, escrow officers, title officers, stagers, inspectors, management companies, and the list goes on and on, often suffer from performance anxiety. They simply fail to rise to the occasion and do their jobs. In some cases they might be new (virgins) and they just do not have the training and experience to understand what it takes to provide a “blow your socks off” experience for those they are serving. In many cases there isn’t even a liftoff. This equates to a non-responsive person. They are technically alive, have a pulse and a heartbeat, but they just fail to perform.   

 

 

Welcome to the Dark Side:  I know that is hard to believe. Shocking Right? Yet, it is true. It is true in my business. Many so-called professionals just ignore emails, text and voice messages. I could write a book on the many ways these performance anxiety agents cause harm to others. 

 

My Personal Weaknesses:  How I have overcome them (or manage them) to avoid getting derailed to stay on track with my business goals.

 

Roaring Lion 

 

I will never acquiesce to performance anxiety.  I am a firm believer that people need to be held accountable and responsible. Turing a blind eye does not solve the problem. I understand that things happen in life.

 

 

 

 

I’ve fallen and I can’t get up!  I understand that things do happen in life and in business. That is much different than those who never got up and performed in the first place. 

 

Depending on the severity of the non-performing person, I may just step away from it for a day and revisit again the next day.  Sometimes just taking a break helps. If only it were always that easy. 

I may escalate to an agent’s broker. 

Several times in my career I filed complaints with County Managers when title and escrow screwed up so bad it resulted in costing my buyer clients thousands of dollars. The fight was relentless, non-stop and exhausting.

I fought the fight and won. The title company made my clients whole on their losses in excess of $8,000.  I could have stepped back and did nothing. That is not how I roll. I am not made of a do-nothing cloth.

 

train tracks derailed 

Doing the right thing may derail me. It does take away valuable time I could spend doing things that will generate more income for me. My conscience will not allow me to turn a blind eye or do nothing. The end of the road is when the job is done well.

 

 

 

My parents taught me:

If a job’s worth doing, it’s worth doing well.

Anything worth doing, is worth doing right.

 

DNAMy father was a strict disciplinarian. We were not rewarded for jobs well done. There were no trophies or rewards for doing what was expected.

There were often severe consequences for not doing what was expected and certainly consequences for not doing a job well.

 

 

All these years later, it remains in my DNA. Thank you Dad for teaching me that the smallest of things make a big difference and doing the right thing is always the right thing to do.

 

I believe, for the most part, performance anxiety is directly tied to the consequences of non-performance.  What do we have to lose it we don’t perform? Who will know if we are not performing? 

 

There is no performance anxiety with me.  It does not matter if I am listing a San Jose home for sale, helping a buyer purchase a home, or managing a probate listing, I do what I need to do to protect those who hired me. Even if/when it details me from doing other things, my clients will always be served. Period. It is why my clients are raving fans.

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Ambassador
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Kathleen Daniels  This is why I respect and love you . You have ethics .  You are and awesome lady .  Your friend on the East Coast

May 19, 2017 12:55 PM #1
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Wanda Kubat-Nerdin
Specializing in Residential, Referrals & Relocation | PK Real Estate Utah South - St. George, UT
St. George Area Preferred Residential REALTOR®

No participation trphies here either when growing up. A swat on the head was a clear warning for what lay ahead when not achieving the expectation. I do like what you wrote...There were no trophies or rewards for doing what was expected. The entire country could learn a lot form that sentence right there Kathleen!

May 19, 2017 01:19 PM #2
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Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Kathleen - Even with on-line friendships, we do learn a lot about each other, so I'm not surprised, and doing the right thing would have been among my top three guesses. And if I were buying or selling real estate in the San Jose area, there's no one I'd rather have on my side.

Have a great weekend!

May 19, 2017 02:12 PM #3
Rainmaker
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marti garaughty
garaughty.com - Montreal, QC
a highly caffeinated creative type...

marti garaughty, abstract art, graphic design, marketing, WordPress consultant

May 19, 2017 02:17 PM #4
Rainmaker
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Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Hi Kathleen: It's actually a bit rare for agents to stick up for their clients, without resorting to White Knight behavior. But when you're an agent with ethics and integrity like you, it's a no brainer. You don't even think twice about doing the right thing, it becomes second nature.

May 19, 2017 03:12 PM #5
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Northern VA

It's no wonder you and I get along so well.  We see eye to eye on how things should be in this business.  

May 19, 2017 05:47 PM #6
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Kathleen your strength comes through in your blogs, and what you claim to be your weakens, could easily be seen as a strength.

May 19, 2017 06:29 PM #7
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Paul S. Henderson, CRS, REALTOR®,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

I admire what makes you; you Kathleen Daniels. I like how you know what makes you tick... 

May 19, 2017 10:15 PM #8
Rainmaker
2,497,264
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Hi Kathleen --- the only thing that could make this post better would be...hold on...yes...you guessed it...a slice of cherry pie which I will gladly share with you.   

May 21, 2017 10:57 AM #9
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Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Waxhaw/Fort Mill Area Realtor

Hi Kathleen... great post... indeed, it's the small things that make the difference between excellence and mediocrity. And I'm a firm believer in living by the Golden Rule... what you put out into the universe comes back in spades.

May 22, 2017 04:59 AM #10
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605,668
Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

The trend away from the following statement is a lot of what is wrong in society these days:   

We were not rewarded for jobs well done. There were no trophies or rewards for doing what was expected.

There were often severe consequences for not doing what was expected and certainly consequences for not doing a job well.

Thanks for the post, Kathleen!

May 22, 2017 06:00 AM #11
Rainmaker
2,278,604
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale - Probate Broker

Thank you Carol Williams - there is a lot to be said for discipline ... it does build character and strength.

May 22, 2017 07:50 AM #12
Rainmaker
605,668
Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

Discipline also fends off a lot of the chaos in life, doesn't it Kathleen?

May 22, 2017 08:12 AM #13
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810,410
Gary Frimann
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

Nice post Kathleen.  I like what you have to say and agree totally 100%.  Unfortunately, in our area, there are a lot of agents that need a lot of training.

May 25, 2017 09:22 AM #14
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Kathleen Daniels

San Jose Homes for Sale - Probate Broker
An Independent San Jose Real Estate Brokerage
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