The Most Important Settlement Is Yours!

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291
http://actvra.in/556T

 

It has been a wonderfully busy week with showings, offers, new listing appointments, answering buyer and seller questions, counseling, hand holding, talking a buyer out of a particular property, talking a seller into waiting to sell their home plus a very smooth settlement that I would like to share.

 

It was not my most unique home. It was not my most expensive listing.

It was the most important home because it was yours!

You've heard the phrase...the devil is in the details. My eyes were opened after many years in this wonderful business.

 

It was a delightful closing working with Universal Title. They really made a celebration out of the usual anti climatic almost boring closing procedure. Let me explain.

As usual I was a bit busy with the final walk through with the buyers and their agents and then picking up my wonderful sellers and driving them to Ellicott City to meet at the title company.  

Going into the conference room, the closing documents were set for each person, both buyers, both sellers and the three real estate agents.

Settlement

The pens were perfectly lined up along with a pen for each set of papers. There was also a glass of water on a coaster for each person,  chocolate kiss and individual personalized place cards for the buyers and the sellers.

 

 

 

HomeRome listing

 

On the big screen TV there was my slide show of the property, taken from the MLS, playing with soft music through out the entire closing procedure.

It was a pleasure to watch and listen to the buyers and sellers comment on the property when there was a break in signing.

But it wasn't the coasters and the Hershey kisses.

It wasn't the sparkling cider and champagne glasses.

It was the efficiency from the beginning of this transaction, the professionalism of the buyer's agents, the lender and the title company.   It was the kindness and respect of the buyers and the sellers. It was the constant communication with every single person working together like a well tuned orchestra.  

And the best part...it was all about the clients!

 

Margaret Rome with sellers

 

It was their settlement and they were important.

When is the last time you felt a closing was a real celebration?

 

Thank you Universal Title, thank you Claudia and Nigel, thank you Emily Hall, thank you Mark Askew, thank you Jack Carter, thank you Winnie and Bob, thank you Steve and Shernay.

Thank you for making this a moment to celebrate! 

This is my reason for HomeRome Realty.

 

Margaret Rome

 

 

 

 

 

close

Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Zachary Wolfe 07/20/2017 10:55 AM
Topic:
Real Estate Best Practices
Location:
Maryland Baltimore County Pikesville Courtyard At Greene Tree
Groups:
The Art Of Marketing You
LATE NIGHT - EARLY MORNING AT ACTIVERAIN
Cosmic Cow Pie...The Rome Way
Bananatude
Old Farts Club
Tags:
homerome
colonial village
smooth closing
clients come first
the most important settlement is yours

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Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Dena Stevens Yep maybe a bottle of water or some candy. This was special.

Jun 12, 2017 09:08 PM #27
Ambassador
3,577,260
Praful Thakkar
eXp Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Margaret Rome, Baltimore Maryland - this is what I admire about you. You have the right focus - on what is important now. The clients are, at the closing, And you provide them with the 'ultimate best experience'!

One should do business 'Rome Way' and it will be the right way.

Jun 12, 2017 11:06 PM #28
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Praful Thakkar it was the title company that did all the personal extras, not me. 

 

Jun 13, 2017 06:01 AM #29
Rainmaker
288,482
John Wiley
Jones & Co. Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Margaret Rome, Baltimore Maryland thank you for sharing the details that truly sets a standard for professionalism.

I have not had a closing at such a well presented Title Co, but would enjoy that level of detail.

I love to work with true professionals.

Thanks

Jun 13, 2017 06:03 AM #30
Rainmaker
1,331,921
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
your real estate writer

Wow - In 19 years in the business I attended a lot of closings, but never one like that.

Jun 13, 2017 06:12 AM #31
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

John Wiley I agree. True professionals make us all look good. 

Jun 13, 2017 09:37 AM #32
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Marte Cliff I have just invited the  title attorney, Jack Carter, to join ActiveRain. I think we can learn from him.

Jun 13, 2017 09:38 AM #33
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jack Carter Welcome to ActiveRain and to your first comment. 

Jun 13, 2017 09:51 AM #34
Rainer
380,483
Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH
CRS

The closing is the most important day in the buyers & sellers lives, and we as professionals need to do everything to make it pleasant!!!

Jun 13, 2017 11:39 AM #35
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sham Reddy Always good to see you, my friend!

Jun 13, 2017 11:40 AM #36
Rainmaker
1,107,969
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Oh how I'd welcome walking into a Closing like this, Margaret Rome, Baltimore Maryland ... how delightfully old-fashioned it sounds!  I've been in the biz long enough to know they used to be celebrations of accomplishment.  There was real joy.  Now it's more like "relief" ... how sad ...

Glad you gave this title company their due regarding this Closing.  They certainly deserve it!  

Gene

Jun 13, 2017 02:36 PM #37
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi It was delightfully old fashioned in a very good way. With all the electronics we seem to forget the joy, the emotions, the stress, the real accomplishment of selling a house and the joy of buying. 

Jun 13, 2017 05:24 PM #38
Rainmaker
248,581
Dan Jasmer
RE/MAX Alliance Group - Sarasota, FL
Changing the way you look at real estate

Margaret Rome, what a fantastic way to close.  We've had champagne closings with snacks, but I've never had a closing company go the extra mile like your latest esperience.  A+!

Jun 13, 2017 06:01 PM #39
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Dan Jasmer They even  had the wine glasses and sparkling cider on ice.

Jun 13, 2017 06:03 PM #40
Rainer
377,637
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Margaret,

Now there is an office manager, who knows how to make an impression! Well done. But also well done by all other parties involved. It is nice, when you have such a nice ending to a sometimes stressful process.

Jun 15, 2017 08:56 PM #41
Rainmaker
840,371
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Sometimes everything goes so well that you want to pinch yourself at the end of a transaction.  Yours sounds like that!  Congrats on the feature and successful closing! 

Jun 20, 2017 07:15 PM #42
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jan Green Always appreciate when you stop by.

Jun 20, 2017 07:18 PM #43
Rainmaker
1,068,307
Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Wow, that sounds like a wonderful way to conduct a closing. Thanks for sharing!

Jul 20, 2017 12:32 PM #44
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Kat Palmiotti Hope you go over and welcome our newest AR member Zachary Wolfe 

Jul 20, 2017 05:52 PM #45
Ambassador
2,577,125
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 

Thanks Kat Palmiotti 

Jul 21, 2017 07:47 PM #46
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