How You Treat Your Customers

By
Education & Training with Ludwig & Associates
http://actvra.in/55cr

How You Treat Your Customers 

“Treat your customers like lifetime partners.”

Michael LeBount American Business Author,

Former Management Professor at the University

of New Orleans

 

 

As I see it . . . . . . .

How you treat your customers

 

How you treat your customers . . . . will become the foundation for your future business opportunities.

 

Treat them with respect . . . . and they will respect you.

 

Show them that you care about them . . . . and they will become part of your sphere of influence.

 

Say what you’re going to do . . . . and do it with excellence.

 

Exceed their expectations . . . . and they will freely recommend you to their sphere of influence.

 

Go the extra mile for them . . . . and they will be there for you.

 

Be seen as a trusted advisor . . . . and they will look at you as a trusted professional.

 

Follow up with them . . . . and they will tell their friends about your service.

 

How you treat your customers today . . . . will determine the depth of your sphere of influence . . . . and your future business opportunities

 

©2017 Lou Ludwig Success Tips, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

 

#LouLudwigSuccessTips     

#MichaelLebolut

#trustedprofession

#yourspereofinfluence

#howyoutreatyourcusomers

#MichaelleLeBoeut

#futurebusinessoportunitie

#exceedtheirexpectations

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Praful Thakkar 06/28/2017 10:04 PM
Topic:
Real Estate Best Practices
Groups:
Active Rain Newbies
Realtors®
Real Estate Rookie
POSITIVE ATTITUDE for the Weary Soul
Dedicated Bloggers
Tags:
sales
customers
motivation
respect
excellence
success tips
selfhelp
expecatations
trusted professional
michael lebount
business oppottunities
sphere influence

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Rainmaker
1,162,088
Amanda S. Davidson
Amanda Davidson Real Estate Group - Alexandria, VA
Your Alexandria Virginia Real Estate Agent

Lou, excellent post as always. We must always deliver extraordinary service to our customers. They're the life of our business.

Jun 16, 2017 05:04 AM #3
Rainmaker
2,686,781
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Hi Lou -- this is a thoughtful and thought-provoking post about the importance of "the feeding and care" of our customers -- it's a partnership  that needs nurturing.  

Jun 16, 2017 07:01 AM #4
Rainmaker
1,623,301
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

One should always treat their customers in the manner that they would want to be treated as a customer.

Jun 16, 2017 07:45 AM #5
Rainmaker
579,299
Pat Champion
Coldwell Banker Camelot Realty - Mount Dora, FL
Call the "CHAMPION" for all your real estate needs

Great post and reminder we get what we give. Thanks for sharing I hope you have a great weekend.

Jun 16, 2017 09:40 AM #6
Ambassador
2,521,880
Anna Banana Kruchten,CRS,CRB,GRI
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

Lou this is exactly the plan to follow to create a successful real estate business.

Jun 16, 2017 12:49 PM #7
Rainmaker
61,005
SmartZip Analytics
SmartZip - Pleasanton, CA
Joan Dailey, SmartZip VP Marketing

Words to live by for sure! Well done Lou.

Jun 16, 2017 03:24 PM #8
Rainmaker
3,095,097
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Lou Ludwig ,

So glad to see your post featured..well deserved. I've always felt when you treat people with respect..they will respect you. Exceed their expectations and you will have a client for life and many referrals coming your way.

Jun 16, 2017 05:23 PM #9
Rainer
413,357
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Absolutely. Most salespersons have no idea about the CLTV of each customer. Many salespersons are simply order takers and are poorly trained, yet, it's the manager, Broker or company that's responsible for their actions, wouldn't you agree? Perform with excellence as you posted and good things will occur, we agree on that, don't we? 

So, let's assume your customer has bought a home and your commission is $6k, most homeowners buy and sell about 4 times during their lifetime, so your opportunity is $24k. During that period, you get 4 referrals that you close at $6k each, so another $24k. Now that sum, CLTV is $48k. With 50 clients, your earning potential is $2.4m. Get 100 clients and your earning potential is doubled, but only if using the advice from your post. So, truly a great post.

Jun 16, 2017 07:28 PM #10
Rainer
364,473
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Lou,

This sounds suspiciously like the golden rule ....

Jun 16, 2017 07:44 PM #11
Rainmaker
113,295
Melissa E. Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Consumers are becoming so accustomed to being treated like a number. When we treat them like people and exceed their expectations, they will remember and refer us.

Jun 16, 2017 08:53 PM #12
Rainmaker
2,390,357
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Lou I guess I am late to this party:)) I treat all my clients:

Treat them with respect . . . . and they will respect you.

 

Show them that you care about them . . . . and they will become part of your sphere of influence.

 and they do reciprocate, Endre

Jun 16, 2017 10:03 PM #13
Ambassador
2,412,726
Paul S. Henderson, CRS, REALTOR®,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

Good clients are definitely not catch and release Lou Ludwig 

Jun 16, 2017 10:55 PM #14
Rainmaker
264,062
John Wiley
Jones & Co. Realty - Cape Coral, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Treat your clients like they are your business-because they are.

Great post.

Jun 17, 2017 05:27 AM #15
Rainmaker
4,108,240
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is excellent advice to share.

How you treat your customers . . . . will become the foundation for your future business opportunities.

Jun 17, 2017 10:35 AM #16
Rainmaker
549,302
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Very good advice.  We are all customers somewhere too and this holds true from the customer perspective. -Kasey

Jun 17, 2017 11:44 AM #17
Rainmaker
822,274
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

It's so important to treat customers with respect and service them properly.  Great post!

Jun 17, 2017 04:35 PM #18
Rainer
358,927
Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH
CRS

Great motivation!

“Treat your customers like lifetime partners.”

Michael LeBount

Jun 17, 2017 06:45 PM #19
Rainmaker
1,083,246
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

"Lifetime Partners" .... who doesn't like the sound of that, Lou Ludwig?  It's the right thing to do, but the reward certainly makes the mindset and effort worth it.

Thanks for the important reminder ...

Gene

Jun 18, 2017 04:39 PM #20
Rainmaker
299,032
Susan Rupert
Kissinger Bigatel & Brower REALTORS - State College, PA
ABR, CRS, e-PRO, MCNE, SRES, REALTOR

Thanks for the reminder Lou. I agree 100% with you.

Jun 18, 2017 06:51 PM #21
Rainer
189,021
Peter Davies
Borawski Real Estate - Northampton, MA
Exceptional service, without exception...

We should all read this every week ...

Jun 20, 2017 08:48 AM #22
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Lou Ludwig

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