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Ask An Ambassador: Learning From Our Mistakes

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

peonyYesterday evening I grabbed my gardening gloves off the stand.  Left hand in, tightened the velcro strap.  Slid my right hand into the glove and there was something that didn't belong, and my hand was out of that glove pretty quickly! 

My first thought was a wasp or a thorn.  Nothing fell out of my glove as I slapped it on the ground a few times.  Some squeezing from the outside of the glove and I realized it wasn't a thorn.  Something inside was occupying one of the fingers!  Some  more squeezing and shaking and I finally got out what was inside.  For the sake of those of you with arachnophobia, there will be no picture of that 8 legged giant that I dumped out of that glove :)

Now I'll chalk this up as a learning opportunity.  I got lucky and no bite of venom, no swelling and no visit to the ER.  In the future I'll be more careful about where and how I store my gloves and making sure the only thing alive in them will be my hands!

Now blogging and real estate offer us learning opportunities on a continual basis and the challenge to each of us is making sure that we don't keep repeating mistakes.

Now some "mistakes" I choose to make over and over.  I don't use a buyer agency agreement, preferring to trust the customer will stick with me, appreciate the work I'm doing for them and we all win at the end.  It's risky business, but I know that.  Now that gamble doesn't always work out, but the frequency of it not working out is tolerable to me. 

Now other mistakes I've had happen once and I learn to protect myself.  For instance, as much as I love blogging here in the Rain, I don't trust the blog editor to not POOF a post on me.  I don't hit submit unless I've got my copy ready just in case.  You just never know when that raincoated Chihuahua might make an appearance.

There are other blogging mistakes I've learned to avoid:

  • The wall of words.  Break the rules my junior high English teacher taught and sometimes break a paragraph into two.
  • Itty bitty fonts.  Keep font size reasonable and don't go overboard with colors.
  • Missing Eye Candy.  Even one picture can make a difference!
  • Expiring info in a nonexpiring post.  If you're writing a subdivision post you want to work for years, don't put in a lot of info that will become dated (e.g. homes sold for $300,000 in 2015). 
  • Writing to the wrong audience.  Love y'all to death, but the people that are most likely to pay my bills are home buyers and sellers.  Based on that, my mix of topics best lean VERY heavily to consumers and not too much to chasing comments from Rainers. 
  • Brawling.  Keep it civil folks, memories are long and it's just as easy to write a name on the "Refer when hell freezes over list" as it is on the "Send Referrals" list.
  • Not implementing what you should implement.  I took way too long to put in place what I was learning here.  Funny thing happened when I started writing more posts with information consumers wanted.  My phone started ringing and our business increased.

So let's go out and make some mistakes, but make them NEW mistakes!

Until next Tuesday, just Ask An Ambassador if you need help!

Bill of Liz and Bill aka BLiz

 

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
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Comments(32)

Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

Happy to hear you are okay after your spider encounter!  Great list to help us keep blogs relevant!

Jun 28, 2017 05:17 AM
Liz and Bill Spear

Lucky day, no damage done!

Jun 28, 2017 06:14 AM
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

Excellent post with many great tips, Bliz! It took me a while to learn how to make my posts more reader-friendly and I imagine it's a life-long journey. I just learned today that I'm already on someone's "Hell freezes over" list, so I'll keep that in mind for the future. ;)

Jun 28, 2017 06:54 AM
Liz and Bill Spear

You've got company!  There was a time that it seemed to be fashionable with a few people to bash the Ambassadors and I didn't have a problem pushing back on that.

Jun 28, 2017 07:16 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Liz and Bill Spear "Now blogging and real estate offer us learning opportunities on a continual basis and the challenge to each of us is making sure that we don't keep repeating mistakes."

Right on target - and - re-blog!

Jun 28, 2017 07:19 AM
Liz and Bill Spear

Thanks for the reblog!

Jun 28, 2017 07:32 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

or... talking about some scary giant spider, that doesn't allow your readership to concentrate on anything else...

 

ewwwwww

Jun 28, 2017 07:26 AM
Liz and Bill Spear

About the right size....or at least it was BEFORE our encounter :)  But not hairy :)


 

Jun 28, 2017 07:32 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

First, so glad there weren't any serious consequences from the creature living in your glove!  

I do agree, there are some "mistakes" that warrant the risk.  I, too, was never a fan of Buyer Agreements.  If you have the conversation up-front, I think trust is more valuable than a legal agreement.

I have Grammarly installed on my computer and am aware that I make quite a few grammatical errors,  I just try to write like I talk and ignore many of the Grammarly "suggestions".   I'm a Popeye that way: "I yam what I am and that's what I yam."

I also agree with all your mistakes to avoid.  Good stuff.  Thanks for the post.  

Jun 28, 2017 07:40 AM
Liz and Bill Spear

I've just steered away from BBAs.  I've used one once, and it was because the buyer specifically requested it.  Other than that, as you say, I have the conversation up front.  And if a buyer knowingly torches me, they do it with full knowledge of what they're doing, so there's no "I didn't know!" excuse.  I'll do my best to make sure my buyer has no reason to look elsewhere for help. 

And my blogging is meant to be conversational, so yes, lots of intentionally less than perfect grammar :)

Jun 28, 2017 07:46 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

OK - I got chills reading the glove story. Thanks for not sharing your 8 legged friend!  I am going to make sure info that will expire is posted in such a way that there is a clear path to get to fresh content.  This was a nice list for us to analyze and see if we are making the same mistakes over and over. 

Jun 28, 2017 07:43 AM
Liz and Bill Spear

Initially when I wrote subdivision reports I was including recent sales.  The reality is I'm not going to go back and every few months update 100s of subdivision posts with the latest sales, so why put in what will expire?  Now posts about new construction communities I know I have to go back and freshen periodically.

Jun 28, 2017 07:47 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Very good information about what you've learned from your blogging here.  Might prevent your fellow Rainers from making the same mistakes.

As far as the spider goes, I once had one wrapped around the tongue of my shoe.  Couldn't figure out why my shoe was itching me so bad.  Of course, I was in the car with my farther at the time.  I believe I was 9.  Out came a wolf spider and I screamed so loud my father thought I'd been injured.  We never did find it.  

Jun 28, 2017 10:25 AM
Liz and Bill Spear

Chris Ann, I suspect this one was a wolf spider also.  In the neighborhood of a 50 cent piece if the legs were extended.

Jun 28, 2017 01:26 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Mistakes are only useful if we learn from them. I have learned from YOUR mistake and I will alwayyyyys check gloves from now on. That would have scarred me.....

 

Jun 28, 2017 11:45 AM
Liz and Bill Spear

Kat, It got my attention :)

Jun 28, 2017 01:27 PM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Bill - We're with you on buyer agency. Loyalty based on excellent service is a much stronger bond than one based on a legal contract, at least in practical terms - we're never taking anyone to court because they want out of a buyer agency contract.

Jun 28, 2017 12:22 PM
Liz and Bill Spear

Dick, That's where I'm at.  I don't want to need an attorney to enforce getting paid.  Better ways to spend my time and ultimately the press from that buyer would be terrible, even if I was totally in the right.

Jun 28, 2017 01:28 PM
Happy Grasshopper
Happy Grasshopper - Tampa, FL

The anxiety I experienced at the beginning of this blog, I can't even properly describe. Spiders are a no for me! Liz this is an excellent blog post, you definitely captured my attention. Failure is an opportunity for all of us to learn and grow. 

Jun 28, 2017 01:06 PM
Liz and Bill Spear

If I'm not making mistakes, I'm not making changes or trying hard enough :)

Jun 28, 2017 01:29 PM
Barbara Brockus, MBA 602.421.2651
Diamante Homes Realty - Phoenix, AZ
GRI, ABR, SRS, SRES, and MRP-covering Arizona

Thanks so much for the advice.  I now know what kind of mind frame (consumer friendly) I need to be in as I start to populate my blog with articles.  I will be forever grateful to you for saving me time and energy as I embark on that journey.  So glad that you triumph over the 8-legged visitor.  Blessings to you guys.

Jun 28, 2017 07:04 PM
Liz and Bill Spear

Good luck!  Ideally, be even more specific with your blogging to get best results.  If you give people what they can't find on MSN, Yahoo, Zillow, Trulia, etc., you'll have a better chance to stand out and be found.

Jun 29, 2017 05:14 AM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

You got my attention at "itty bitty fonts". I frequently click on a post right here on AR, only to see itty bitty fonts and think " really? fonts should be larger. Where's the 14?" Larger fonts, with graphics thrown in, are way more appealing. 

Jun 28, 2017 07:17 PM
Liz and Bill Spear

Even worse for me is when it's all one long paragraph with no breaks AND the itty bitty font.  It's tough to force through that.

Jun 29, 2017 05:15 AM
Jim Harper
Atlanta Communities Real Estate - Marietta, GA

Bill, my high school English teacher would not be upset if the writing is good. And it is. Amen to the tiny fonts.  As to the BBA ... maybe we differ. But I might look you up when we visit my wife's family next to discuss. Happy Independence Day!

Jun 28, 2017 08:12 PM
Liz and Bill Spear

Jim, Locally I think the BBAs are infrequently used, which is another reason I'm a bit averse to them. Give me a shout if you have time during your next visit.  Bill

Jun 29, 2017 05:16 AM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear BLiz,

Squished insects in your gardening wear certainly make you a little more cautious the next time. Good idea not to repeat the same thing another time.

Jun 28, 2017 08:15 PM
Liz and Bill Spear

And those gloves are freshly washed just in case any offspring were left behind :)

Jun 29, 2017 05:17 AM
Stavrula "Sam" Crafa, RNC,GRI, CDPE, PSA
Future Home Realty - Seminole, FL
Providing the integrity and service you deserve.

I agree Melissa E. Spittel about the small fonts. Hard to read at times. 

We have spiders in Florida Liz and Bill Spear  but I'm pretty sure we have more coach roaches other wise known as palmetto bugs. They can fill an entire finger in a glove. They fly too but thankfully, not very far. I really hate those. 

Jun 28, 2017 08:21 PM
Liz and Bill Spear

Sam, Well familiar with the palmetto bugs!  We lived in South Carolina three times during my Navy days.  But our biggest cockroaches were in old officer housing at the Philly Naval Shipyard.  Our pet ferret thought they were pretty tasty :)

Jun 29, 2017 05:18 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Every time I get lazy and write a post directly into this program (or any other), something happens to make it disappear. I write in word and copy/paste.

Why do we sometimes have to make the same mistake 2 or 3 times before we learn?

I've never had spiders in my gloves, but one time in February I got out of bed, stuck my feet in my slippers, and got a bee sting! Where the heck that critter came from in February was beyond me, but a few nights later I woke up, brushed something off my shoulder, and got stung again. We'd had a few unseasonably warm and sunny days, and the bees started crawling out from wherever they'd hidden for the winter. I killed or vacuumed up a couple dozen over a week or so.

Jun 28, 2017 08:29 PM
Liz and Bill Spear

Marte, Makes me wonder if you've got a beehive in your walls or between floors? Our bee mentor gets all kind of calls to capture bees and it's not uncommon for him to find them under the floor or in the wall.  The bees will find a small hole in the outside wall and start building comb between the joists.

Jun 29, 2017 05:21 AM
Mike McCann Nebraska Land Broker
Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska - Kearney, NE
Farm & Commercial Property For Sale 308-627-3700

Hi Liz and Bill Spear   Thank you for sharing the following, which is perhaps one of my most favorite quotes I have seen on AR:

  • Writing to the wrong audience.  Love y'all to death, but the people that are most likely to pay my bills are home buyers and sellers.  Based on that, my mix of topics best lean VERY heavily to consumers and not too much to chasing comments from Rainers. 
Jun 29, 2017 08:53 AM
Liz and Bill Spear

Mike, It's what I have to do to keep my phone ringing.  It's far easier to write "fun" posts that bring comments, but comments don't give me listings.

Jun 29, 2017 11:50 AM
Nick Vandekar, 610-203-4543
Realty ONE Group Advocates 484-237-2055 - Downingtown, PA
Selling the Main Line & Chester County

Good advice as usual and encouragement to do what we need to do to make the phone ring.

Jun 29, 2017 09:33 AM
Liz and Bill Spear

It's the main reason I think most of us are here.  The social part is a nice perk, but not the core of why I blog.

Jun 29, 2017 11:51 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Very true about newbies not directing their posts to an audience. If they want new customers, that's who the posts should be directed towards. 

Jun 29, 2017 03:58 PM
Liz and Bill Spear

The siren call of comments and social interaction can lure us away from blogging to the people that can pay our bills.

Jun 29, 2017 07:18 PM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Sometimes we get by with just a fright from our mistakes. But other times the results are more long lasting.

Thanks for the great tips.

Jun 29, 2017 07:08 PM
Liz and Bill Spear

Some days it's good to be lucky :)

Jun 29, 2017 07:18 PM