A Seller's nightmare... a cautionary tale.

Real Estate Agent with Coldwell Banker Residential

One of my daughter's friends, let's call her Laura, who lives in St. Louis had recently gone under contract to sell her house... they were due to close in a week and a half.

She, and her husband, had already vacated her house and had moved to Michigan. She got a phone call from one of her neighbours.  The neighbour wanted to let her know that the tarp, the roofers had left on the house, had torn away during last night's storm and was flapping in the breeze.

Laura's response was the start of a seller's nightmare... she replied "What roofers?"

Some random roofer had come by and torn off their roof... somewhere in the middle of tearing off the roof, they realized they had the wrong house ... and they just bolted!

Laura and her husband were devastated.  They had no idea who was responsible... and knew this could derail their sale. They posted their story on the neighbourhood Facebook page and asked if anyone knew of a roofer working in the neighbourhood.  They figured it must have been an address-error, and there might be working nearby.

One neighbour replied that she thought she'd seen them working in the area, and that they'd had a blue van.  The lead paid off, and another neighbour got a picture of their unmarked blue van on their surveilance camera.... she posted that image of the van on her Facebook page which lead her to the roofers, sure enough, working on a house about 8 streets away, with a similar address.

When confronted, the roofing company, who'd hired a sub-contractor, took responsibility for the tear-off, and replaced her roof just in time for the closing.  Laura and her husband were happy, the buyer was happy (they had a brand-new full-warranty roof), and the local Facebook community has a great story to tell.

The moral of this story is.. well.. uh .. what IS the moral of this story?  Bueller?   Bueller??

Posted by

 ALAN MAY, Realtor®   
Specializing in Evanston Real Estate and North Shore Real Estate

Coldwell Banker Residential Real Estate, 1710 Central Street, Evanston, IL 60201
847.425.3779      Cell: 847.924.3313      Email: Almay@aol.com

Evanston Real Estate & North Shore Real Estate
Licensed in Illinois



Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Dee Toohey 07/09/2017 05:58 AM
  2. Anna Banana Kruchten CRB, CRS, Broker 08/23/2017 03:58 PM
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Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

Thank goodness the roofing company came through for your daughter and this blog had a good ending.

Jul 09, 2017 09:05 PM #30
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

This should be featured on the Good News station. Thanks for sharing and so glad your daughter's friend's home went to closing and with a new roof.

Jul 09, 2017 09:56 PM #31
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Of course, I can say this can happen - at the same time, I think this is easily avoidable with some basic verifications, Alan May.

Of course, fortunately, a perfect ending of the story!

Jul 09, 2017 10:29 PM #32
Monique Ting
INET Realty Honolulu, HI - Honolulu, HI
Your agent under the sun

I am glad the story has a good ending! And kudos to that roofing company for assuming the responsibility...

Jul 09, 2017 11:37 PM #33
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Alan, horrible situation that turned out good. Thank goodness for social media and security cameras.

Jul 10, 2017 05:40 AM #34
Luke Acree
ReminderMedia - King of Prussia, PA
Making Agents Memorable

Wow. Amazing what kind of actions people will take when they think they can get away with it.

Jul 10, 2017 06:35 AM #35
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

While it's great that the story (and roof) had a happy ending ... it's a bit alarming that it took this company being tracked down for them to do the right thing, Alan May ... wow ...


Jul 10, 2017 07:31 AM #36
Pam Guthrie
Seaside Realty Company - Myrtle Beach, SC
Seaside Realty Company Broker In Charge, REALTOR

Who's Beuller? lol

Jul 10, 2017 07:35 AM #37
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good Morning Alan - that is some story but it is good the the company owned up to it.

Jul 10, 2017 08:01 AM #38
Marney Kirk
Cummings & Co. Realtors - Towson, MD
Towson, Maryland Real Estate

Wow, that is crazy, Alan! I can't believe they tore the roof off the wrong house - and just LEFT! Thank goodness for the neighbor, but wow, I wonder what would have happened - the seller would be responsible for having a roof on the house!

Jul 10, 2017 08:03 AM #39
Dan Tabit
Northstone Real Estate Inc. - Sammamish, WA

Hat's off to the roofing company stepping up and solving the problem. They deserve some positive attention and may that sub contractor be banished for life. 

Jul 10, 2017 11:56 AM #40
Jon Kolsky
Kolsky Realty & Management - Long Beach, CA
Licensed California Real Estate Broker

Alan May ~ I love the persistence and help they received... But for the subcontractor? What a joke; they need to be reported and have their license yanked!

Jul 10, 2017 02:56 PM #41
Sharon Kowitz
Fonville Morisey-CRS-SRES-ABR-GRI-E-Pro-CREN Cary, NC - Cary, NC
Cary, NC Relocation Specialist ~ Buying or Selling

I think we could all write a book as Real Estate Agents - Tales of Buying and Selling a home...What can and will go wrong WILL!!!! 

This story was a really scary one with a great a great outcome! 

Jul 11, 2017 05:48 AM #42
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

Alan, thanks for sharing some of the traumatic things that can occur in real estate and in life.

I am glad there was a successful ending to this story because they don't all end so well.

Jul 11, 2017 06:21 AM #43
Brigita McKelvie, Associate Broker
Cindy Stys Equestrian and Country Properties, Ltd. - Lehigh Valley, PA
The Broker with horse sense and no horsing around

Good morning, Alan!

These Sellers were very fortunate.  Not all end as well.


Jul 11, 2017 07:40 AM #44
Ginger Harper
Coldwell Banker Sea Coast Advantage - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

This could happen to any of us and any time..

Jul 11, 2017 08:40 AM #45
Lisa Friedman
Great American Dream Realty - Essex, VT
28 Years of Real Estate Experience!

It's a good thing there was no water damage from rain. They should have taken care to verify the address if they weren't sure. How irresponsible.


Jul 11, 2017 10:06 AM #46
Jane Peters
Home Jane Realty - Los Angeles, CA
Connecting you to the L.A. real estate market

Wow, that is some story. Thank goodness they were able to find the responsible party.

Jul 12, 2017 12:45 PM #47
Dave Halpern
Keller Williams Realty Louisville East (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

That's some fast thinking and good sleuthing. Yay for teamwork and technology!

Jul 13, 2017 12:48 PM #48
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Pet-Friendly Realtor, CRS - (561) 716-7824

Alan May What a story!  You think you've heard it all and then this.  Glad your friend's roof was repaired and that the company took responsibility.

Jul 18, 2017 03:21 AM #49
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