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The reverse mortgage industry is sizzling. Each year there is an increase in the number of reverse mortgages originated.  A bulge of some 80 million baby boomers is currently moving through the population heading toward the retirement years. The vast majority of baby boomers are homeowners, many of them with substantial equity.  Many will consider tapping into the equity in their homes to help pay for retirement. It is predicted that one in five mortgage loans by 2015 will be a reverse mortgage.

Perhaps you are considering a career change and think you want to be a reverse mortgage consultant.  Before you jump into it, please take the time to consider what it takes. If you are transitioning from the "forward" mortgage side to reverses, you will have to completely change your mindset and how you do business.  Working with seniors is a totally different experience than what you might be used to.  (I will give you one hint as to the main trait you will need to work on and that is ‘patience".)

In other words, do you have the right stuff?  There are some basic skills and traits that you must have in order to succeed in reverse mortgages. 

Successful reverse mortgage consultants have these traits in common:

*Personal integrity
*Patience
*Genuine caring and interest in others
*Good old-fashioned Likeability

You will also have to become an expert in your field.  You must have a complete understanding of reverse mortgage products and how they can help your clients.  Anything less and you will be crushed by the competition.  Anything less, and you will not be serving the best interests of seniors who so badly need your guidance, advice, and expertise.

You must always, always, always put the senior's interests before your own.  Because reverse mortgages are so popular, I fear that many will see this as an opportunity to make a quick buck rather than as the long-term career opportunity it is.  With that opportunity comes a moral and ethical responsibility to serve our senior clients well.  We also have the responsibility to protect our industry by always following the rules and never cutting corners.  Our industry is being scrutinized like no other industry, as it should.

In addition to the above traits, you will need these skills:

You must be detail-oriented. You will be working with numbers, documents, and lots of information.  If you are sloppy with the details you may impede the progress of the loan.  Your borrower will be unhappy, your processor will be unhappy, and YOU will be unhappy.  If you are not the detail type, then seriously consider hiring someone to help you with administrative details.

You must be organized. You will need systems in place.  Again, you may need to hire someone if you cannot stay organized yourself.

You must build referral networks This means involvement in your community, meeting and greeting people, joining networking groups and other community organizations.  Successful reverse mortgage consultants are "out there".

You must be an educator.  More than any other loan product, the reverse mortgage requires that your senior borrower deeply understand the loan and how it works. Forget that you are "selling" - you are providing a solution to a senior.  Seniors do not want to be "sold". Your job is to teach, to educate, and to explain. 

Take time to reflect and do some self-assessment.  Ask yourself; do I really have what it takes to be good at this?  Do I want it bad enough to make improvements in my personality and in my habits?  Be honest with yourself.  If your motivation for doing reverse mortgages is the money only, you will soon find that you are not happy in your new career. 

 
Post is included in group: Seniors Issues
Post is included in group: Reverse Mortgages
Post is included in group: Reverse Mortgage Specialists
Post is included in group: The FHA Mortgage Group

10 Comments on So You Want to be a Reverse Mortgage Loan Consultant?

MAY
14
2008

Great Post!  This is going to be big and you are going to see alot of traditional LOs jumping into the Reverse Mortgage Market.

John Thomas - Certified Mortgage Planner

11:25pm • #1
MAY
16
2008

John - You are so right.  I can't drive up to a home to see a senior without running into 2 or 3 other reverse mortgage consultants (well, maybe that is an exaggeration...). Can you keep a secret? I am counting on the trend for LOs to get into reverse mortgages because I am developing a totally comprehensive online course to train LOs in reverse mortgages.  It should be launched in July.  Stay tuned....  Thanks for your comments!  Sylvia

10:23am • #2
MAY
29
2008

You must be able to listen and listen correctly.

Remember that you were designed with two ears and one mouth and your should use them in that proportion.  Know how to ask the right questions to get from the borrower what they truly want to accomplish so you can help them shape the reverse mortgage to best help themselves.

There is usually more to their goals than what is on the surface.

9:58pm • #3
MAY
30
2008

David - AMEN! Listening is THE key to success in reverse mortgages and, come to think of it, success in life!  Your comments go right along with what I said about having genuine care and interest in the client because that requires listening.  And you are so right - by listening we can help figure out how to structure the reverse mortgage in a way that is in the client's best interest.  Thanks for commenting.  Sylvia

9:05am • #4
JUN
14
2008
Outside Blog

Awesome post that I don't think I can add much to it!  Many LO's are getting into RM's thinking they are the same, then all of a sudden realize that while many aspects are the same, MANY ARE DIFFERENT AS WELL.  And many do not like the differences so they return to what they are most comfortable and familiar with, that is why many lenders are now reluctant to spend time recruiting new brokers because they feel they are wasting their time.  Oh well, I'm here to stay and love helping those seniors live a more comfortable retirement!  Someday I will be there as well!

Signature

11:05pm • #5
JUN
15
2008

Ronald - Thanks so much! Working with seniors isn't for everybody -- glad you stayed the course!

3:13pm • #6
JUN
16
2008

Awesome post!  Very thorough.  I have a few buddies that have jumped ove rand are enjoying it so far.  Learning curve wasn't too hard they said.

3:00pm • #7
JUN
17
2008

Casey - I am writing an online training program to help loan officers make the switch.  It will be a series of 5 modules which can be purchased separately or as a set.  The course should be ready by August 1st.  Here's a sneak preview of our website.  Please note that it is still under construction:  http://www.reversemortgagetrainingsolutions.com.  Thanks for your comments!

 

10:02am • #8
JUN
18
2008

Kevin - thanks for commenting!

12:15am • #10

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Sylvia Williams, Ed.D/CSA

Elk Grove, CA

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Watermark Capital, Inc.

Office Phone: (916) 719-4683

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