DO YOU COACH YOUR TEAM?

By
Education & Training with Performance Development Strategies

“What we have here is a failure to communicate.” That line from the movie Cool Hand Luke highlights a fundamental problem. There are many times in our business and personal lives where we don’t achieve a desired result from directing, explaining, or urging action. I would like to concentrate here on the “urging action.”

Dwight Eisenhower said, “Leadership is getting people to do what YOU want them to do because THEY want to do it.”

Let’s now use that quote and relate it to coaching. Coaching is not telling people what they need to do. On the contrary. It is helping them find the direction within themselves to solve a problem. Coaching is a process between a coach and a person being coached that helps the person being coached produce big results in their lives, careers, or business by deepening learning and improve performance and quality of life.

The transformational part helps people see into their own processes, feelings, and thinking. Transformation honors things that are but reaches deep down to find what is emerging and what could be.

Real change is transformational. To effect real change with your employees and your leaders you must be able to help them reach down within themselves and create the transformation. Here is an example.

Focus on them, not what you want changed.

Example of what not to do (this is not coaching) – You: You know the company policy about getting all of the information on a new client engagement form. Time and time again your department is leaving gaps. We need to have you address this immediately with your staff. It is your responsibility to hold them accountable. You should be following the training procedures outlined in the manual. I really need to have you start doing this right away. Response: I have done it before but I will go over it again. (The manager’s conversation with her staff will probably mirror than with she heard from her supervisor. What is the likelihood of a transformational change?)

Now using transformational coaching – You: May I discuss the new client engagement form with you? I noticed that there are a number of questions that seem to be left blank. Can you give me some insight into that? Response: Yes, I know this is a concern but it seems that staff thinks the information has already been obtained on another form and that ,in their rush, they forget to fill it in. You: I see, so their rush and the duplication results in some forgetfulness. What would your job be like if all the forms came through all the time with all of the information? Response: Our productivity would soar and I would have less complaints. You: Would you be open to ideas on how we can make that happen? Response: Yes, I would like that very much.

businesscoachThe difference is the two exchanges is that the second one focused on the other person so that they could reach down and understand their process and how it could improve.  For similar post on our web site see TRANSFORMATIONAL COACHING CAN LEVERAGE THE STRENGTHS OF YOUR TEAM.

 

We can help you and your staff create change through transformational coaching

Contact Us for a Free Consultation

or call 914-953-4458.

 

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Re-Blogged 3 times:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 11/06/2017 01:00 AM
  2. Debbie Reynolds 09/06/2017 06:08 PM
  3. Gabe Sanders 09/13/2017 11:50 PM
Topic:
ActiveRain Community
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
leadership coaching in armonk ny
executive coaching in armonk ny
business coaching in armonk ny
coaching and mentoring in westchester county ny

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Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

James - it is the difference in delivery system, yes.

Sally and David - oh yes it certainly is.

Gita - thanks for reading.  I hope they do.

Gabe - well that actually can.

Sep 04, 2017 05:51 AM #5
Rainmaker
2,227,511
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Grant. Your job as a manager is to create the climate that enables people to unlock their potential. Enjoy your day!

Sep 04, 2017 06:01 AM #6
Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Wayne - unlocking potenial is one of the most important things a manager can do.

Sep 04, 2017 06:24 AM #7
Rainmaker
3,041,232
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, you do give lots of wonderful advice for those with a team and help them achieve their goals.

Sep 04, 2017 07:22 AM #8
Rainmaker
1,932,872
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Waxhaw/Fort Mill Area Realtor

I used to, Grant, when I had a team. But now I am very happy not to have a team and all the repsonsibilites attendant to one.

Sep 04, 2017 07:43 AM #9
Ambassador
1,315,168
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

One of those married to the other team member. Hahaha. Yet, good communication skills - and a lot of respect for the other team member still applies. Solution oriented is how I like to think of it...rather than finger pointing.  Personally and professionally, it works a lot beter. D 

Sep 04, 2017 07:53 AM #10
Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Joan - thank you.  I hope it helps.

Nina - of course you could use coaching in sales too.

Debb - it is always more challenging with families.

Sep 04, 2017 08:11 AM #11
Rainmaker
1,244,954
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Great post Grant Schneider, whether coaching or mentoring, our focus needs to be on them, not what we need out of it. 

Sep 04, 2017 09:44 AM #12
Rainmaker
4,059,841
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is outstanding advice to share.

Have a very special Labor Day.

Sep 04, 2017 11:09 AM #13
Ambassador
3,170,157
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant I love Dwight Eisenhower's quote:

“Leadership is getting people to do what YOU want them to do because THEY want to do it.”

I am going to have to make a poster of it for my office.

Sep 04, 2017 12:44 PM #14
Ambassador
577,889
Larry Lawfer
YourStories Realty Group - Newton, MA
"I listen for a living." It's all about you.

Great post Grant Schneider my 26 year old son might suggest getting movie quotes from someone who is alive, but I knew each reference, they are classics. Communication is everything, especially when things are breaking down.  I appreciate your insights

Sep 05, 2017 05:09 AM #15
Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Beth - yes, always on them not us.

Roy - hope you had a great day.

George - thank you.  How nice.

Larry - I know.  I need to get some from my daughter.

Sep 05, 2017 06:10 AM #16
Ambassador
3,162,891
Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

One thing I noticed throughout this, Grant is how respectful the tone and approach are. That is critical to get positive results.

Sep 06, 2017 06:06 PM #17
Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Debbie - that is one of the important part of coaching - empathy.

Sep 07, 2017 03:09 AM #18
Rainmaker
2,363,470
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Grant I do not have a team per say if I do not count my support group, :))Endre

Sep 07, 2017 10:53 PM #19
Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

And Endre Barath, Jr. sometimes your strategic alliance needs encouragement and coaching.

Sep 08, 2017 05:51 AM #20
Rainmaker
2,400,381
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Even in my practice, there is a lot left to the client to put themselves into the process and their own ideas.

Sep 11, 2017 08:37 AM #21
Rainmaker
2,400,381
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

"sometimes your strategic alliance needs encouragement and coaching." Grant Schneider that's absolutely right on point! :)

Sep 11, 2017 08:39 AM #22
Rainmaker
1,268,211
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Laura - yes you are spot on.

Sep 11, 2017 09:54 AM #23
Rainmaker
371,446
Nathan Gesner
American West Realty & Management - Cody, WY
Broker / Property Manager

Thanks for this blog, Grant. I am adding three new members to the office and this was a good reminder for me.

Sep 14, 2017 05:37 AM #24
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