Would Like to See Property on Your Website

By
Real Estate Agent with Re/Max Eastern inc.
http://actvra.in/5722

 Phone call ringing

Ring a ding ding  Hello Hannah Williams  speaking  Yes we would like to see the listing located at xxx main street . I am sorry but that listing is no longer available . What do you mean the voice on the other end bellowed it is here on the website   .Who puts this stuff on this website . I very politely asked I don't know what website are you looking at .

 

He then called to the other person in the room and asked . I then explained to him I was just on the multiple listing service and that the  listing he had called me on had sold several months ago . He started to scream at me and asked me why I had not updated the information .I told him the website he was looking at was not my website  .I asked him what he was looking for and suddenly the line went dead . We were disconnected .

 

Luckily I had his number on my caller ID . I had pulled up all the active listings where the listing was located and  called him back . I said hello I am sorry we were disconnect I have a list of homes. Click we were disconnected .

 

How rude of this person . How glad I am that he had not wasted more of my valuable time . After all I have a waiting list .  You see I have many special clients who appreciate me and the hard work I do for them . Like my friend Margaret Rome, Baltimore Maryland  They know they can call me anytime even after the sale is over . They are always my clients and special to me . I do not want clients who are rude and unappreciative. 

 

Call me and I can set up an automatic email system for you 

This way you  will not miss  what may be  the right place

I have been selling Real Estate since 1984 and  keep up with new technology .

 

 

Hannah Williams

                                                                               hannah williams

 remax logo

 

Re/Max Eastern

 215 953 8800

215 953 8818

 cell anytime  215 820 3376

HannahRemax@GMail.Com

 

 

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Pictures are by Hannah Williams not to be duplicated without permission .HelpfulHannahs.com is a Real Estate website please visit it if you are interested in information about homes or any information about the Philadelphia or Bucks County Pennsylvania area or call me direct 215-215 953 8818 or by cell 820-3376 i will be glad to assist you.Unless otherwise noted, the content, both written and in pictures,are the property of Hannah Williams. If you wish to use something you see here,( please ask for permission) Most likely I will oblige, with a link back to my original content as well as an acknowledgment. Thank you to all my friends,neighbors and clients who allowed my to use their photos and videos maybe you will get to Hollywood Ca

 

To SEARCH for HOMES PLEASE VISIT HELPFULHANNAH.COM

 

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Topic:
Real Estate General Information
Location:
Pennsylvania Bucks County Bensalem Neshaminy Valley
Groups:
The Art Of Marketing You
Almost Anything Goes
Local Expert
Addicted to Active Rain
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would like to see property on your website

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Rainer
270,459
Thomas McCombs
Century 21 HomeStar - Akron, OH

The caller sounded frustrated, and was not willing to make the effort to learn how to use the website(s) he was looking at. It is an increasingly common problem.

Sep 11, 2017 05:58 PM #47
Ambassador
1,515,007
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Lorna Sherland This person will disrespect you all through the transaction -Your time and your opinion. If we do not respect ourselves who will -   Crossed off our waiting list

Thank you for taking the time to comment

Hannah

Sep 11, 2017 06:02 PM #48
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3,161,752
Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

The rudeness of people never ceases to amaze me. It takes control to not want to hang up on them.

Sep 11, 2017 06:03 PM #49
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Thomas McCombs  He wanted to hear what he wanted to hear .  When I told him the property was sold he started to bellow at me that it should not say active I think when looking back he had talked to another agent that perhaps had told him the same thing .. Angry and rude is a better word. I can smooth over frustration thirty some years in the business has taught me that

Thank you so much for joining the conversation

Hannah

Sep 11, 2017 06:09 PM #50
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1,515,007
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

So funny Debbie Reynolds  I was so silly .I thought we were disconnected . Looked up all the information I thought would help him (being the Helpfulhannah I am ) then he hung up on me again when I  called him back . He really did me a favor

Thank you for joining the conversation

Hannah

Sep 11, 2017 06:14 PM #51
Rainmaker
1,276,619
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Some people really have no manners. Lucky you found this out before you wasted any more time. Isn't it funny how some home buyers call you up and expect the world without even introducing themselves or explaining their situation first.

Sep 11, 2017 07:38 PM #52
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2,045,846
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Love this post and yes, it's happened to all of us who have good Google juice! (Remember that term, Hannah?!!) LOL

So glad that you didn't waste any more time on them - and you certainly wouldn't want to work with such RUDE people!

Sep 11, 2017 07:46 PM #53
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Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Hi Hannah

I have had a few calls like that although none ending in a hangout. But clearly consumers get frustrated, and it's understandable. They do not know how these different sites work, and why they are not always up to date.

Jeff

Sep 11, 2017 09:24 PM #54
Rainmaker
199,872
Susan McCall, Everyone needs a home
Compass Realty Solutions, Portland, OR & Vancouver, WA - Portland, OR
Quickly, professionally and with a little fun!

I have not been rudely treated by someone that I didn't know.  I have been treated poory by people that I know, that is really unfortunate.  It did upset you and you handled it kindly.  Right on!

Sep 12, 2017 12:13 AM #55
Rainmaker
987,566
Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I've dealt with people like that. Once they get annoyed, there's usually no hope for the rest of the conversation. In fact, when you called back with a list of available homes, he probably thought it was a "bait and switch" tactic. "Oh, sure, put the house I want on "your" website and then give me crummier ones." I don't think he was going to listen at all.

Sep 12, 2017 02:58 AM #56
Rainer
411,614
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

The very first question I ask after determining what the caller wants is "do you have an agent working for you?" Depending on what they want, if they have an agent, I'll explain how to use their agent and refer them back to their agent for the information they're seeking. If they are not represented by an agent, I'll explain how we represent clients after we have a BRA in place. Callers could continue being rude and unreasonable, however, I simply thank them for their call and hope they have a better day and hang up and move to next on my activity schedule. 

If they are not represented by an agent, I'll explain how we represent clients after we have a BRA in place. Now, callers could continue being rude and unreasonable, however, I simply thank them for their call and hope they have a better day and hang up and move to next on my activity schedule. 

Sep 12, 2017 06:40 AM #57
Rainmaker
3,040,971
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Hannah, people can be so rude on the phone, as they are not face to face.  Even when they are WRONG.    So sorry you got this STUPID call!  

Sep 12, 2017 07:15 AM #58
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Georgie Hunter R(S) 58089  I also think he called to his Mother in the back ground . I would slap my son on the side of his head if he was that rude . I taught my son to say please and thank you

Debe Maxwell, CRS Oh yes and Drinking from the the Google  Fountain too - Listen I have some difficult people but that is their way and I like them but this was downright  disrespectful  and RUDE . Ya know what I mean

Jeff Dowler  I heard it in his voice as soon as I answered .  Believe me I understood .I tried to be as helpful as I could but he was not having it . Don't shoot the messenger . To be honest I blocked his number

Thank you for joining the conversation

Hannah

 

Sep 12, 2017 09:30 AM #59
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Susan McCall I am glad you understand . I work to hard for the clients I have to put up with such nonsense

Kat Palmiotti  That is not what happened at all . I though we were disconnected . When in actuality he had hung up on me . The area he was calling on is a very hot area . Properties go on the market in the morning and are gone by the afternoon . I was trying to explain to him the property he was calling on had sold .When he started bellowing at me WHY it was on the Internet ! When I asked what site and I was speaking and explaining the phone went dead .  Silly me thought we were disconnect --Ha-Ha he hung up on me  Helpfulhannah fooled joke on me no help was really needed

He did me a favor did not need to put him on my waiting list

 

Thank you for joining the conversation

Hannah

Sep 12, 2017 09:43 AM #60
Ambassador
1,515,007
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Kimo Jarrett  Good for you ! That is a great approach .This client specifically asked for me and started to ask to see a property that was SOLD . I was trying to calm him down . Glad your sales approach works for you

Joan Cox  sometimes I just look at the phone and shake my head

Thank you both for taking the time to join the conversation

Hannah 

 

Sep 12, 2017 09:51 AM #61
Rainmaker
257,821
John Wiley
Jones & Co. Realty - Cape Coral, FL
Lee County, FL Real Estate GRI, SRES,SFR,PSA

Hannah, I am sure you were not being pushy or rude, rather you were trying to be helpful. Some people so dislike sales people that they lump us all in the same basket.

I agree that I would rather not work with someone who is rude. We just move on. But it would be nice if the consumer would allow us a couple of minutes to show them how their frustrations could be reduced.

Best wishes.

Sep 12, 2017 03:33 PM #63
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1,515,007
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

John Wiley  I guess I am getting old and picky ...   but I crossed xxx him off my waiting list ..Let the next person he calls put up with him

Have a fantastic rest of your day  you are very sweet

Hannah

Sep 12, 2017 08:35 PM #64
Rainmaker
1,173,678
Jon Kolsky
Kolsky Realty & Management - Long Beach, CA
Licensed California Real Estate Broker

Hannah Williams ~ dealing with those "well let's just say nasty" is part of the job description, ugh! But you did a great job and now you're off to better and bigger things! Great job shrugging it off and moving on

Sep 13, 2017 11:04 AM #65
Ambassador
1,515,007
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Jon Kolsky  You are so sweet to say so .Yes part of the job  saying hello to under the weather people

Thank you for taking the time to join the conversation

Hannah

Sep 13, 2017 02:45 PM #66
Rainmaker
108,869
Stavrula "Sam" Crafa, RNC,GRI, CDPE, PSA
Future Home Realty - Seminole, FL
Providing the integrity and service you deserve.

No excuse for being rude, especially when you were trying to be nice. But we all run into those kinds of people. Nice that we can just say...Bye Bye. 

Sep 16, 2017 08:37 PM #67
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